Damion D. Brown
East Orange
Summary
Dynamic professional with extensive experience in security and guest services, notably at Celebrity Cruises. Proven leadership in enhancing customer satisfaction and implementing effective security procedures. Skilled in coaching teams and managing operations, ensuring compliance with health regulations while fostering a culture of accountability and excellence.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Security Guard / Concierge
Kent Security Company
05.2025 - Current
- Regularly patrol designated areas on foot or by vehicle, monitor surveillance cameras and other security equipment conduct routine inspections of buildings, grounds, and equipment Control access to premises by verifying identification and issuing badges monitor entry and exit points to prevent unauthorized access ensure that access points remain open and unrestricted in high-traffic areas secure all exits, doors, and windows after end of operations.
Front Desk Manager | Guest Service Director
Celebrity Cruises
11.2003 - 02.2025
- Responsible for assisting the Guest Services Manager and playing a key role in leading a team of empowered individuals who will strive to deliver focused and extraordinary customer service in accordance to Guest Services Vision and Mission Statement.
- Takes ownership and accountability to proactively address guest feedback and provide effective guest resolution.
- Through maintaining a detailed knowledge of all guest ratings and comments establishes a culture for owning issues and resolving to the full.
- Managing: Budgets, Financial and ATRI, KPI reports and other health regulations and other protocols.
- Ensuring efficiency and best practices for all guest facing teams interaction providing continuous quality improvement meeting FORBES standards.
Security Guard / Supervisor
Atlas Security Company
04.2001 - 11.2005
- Regularly patrol designated areas on foot or by vehicle, monitor surveillance cameras and other security equipment conduct routine inspections of buildings, grounds, and equipment Control access to premises by verifying identification and issuing badges monitor entry and exit points to prevent unauthorized access ensure that access points remain open and unrestricted in high-traffic areas secure all exits, doors, and windows after end of operations.
- I did the assignment of the guards and dispatching them to the different location for duty and also issuing the arm guards with their firearms.
- Transporting cash to and from different location.
Education
Courses - Coaching, Culture and time, Leadership, ship-board team development
Ecornell University
Miami, FL01.2020
High School Diploma -
Titchfield High School
Port Antonio, Jamaica01.1996
High School Diploma -
Broundbrook Primary School
Port Antonio, Jamaica01.1992
Skills
Leadership
- Business Strategy
- Security procedures
- Coaching
- Mentoring
- Customer service
Certification
- MS Office
- Excel
- Microsoft Teams
- Hybris
- S.O.R.A NJ License
- NJ Firearms Permit
Timeline
Security Guard / Concierge
Kent Security Company
05.2025 - Current
Front Desk Manager | Guest Service Director
Celebrity Cruises
11.2003 - 02.2025
Security Guard / Supervisor
Atlas Security Company
04.2001 - 11.2005
Courses - Coaching, Culture and time, Leadership, ship-board team development
Ecornell University
High School Diploma -
Titchfield High School
High School Diploma -
Broundbrook Primary School
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