Damion Demoe

• Lead a team of passionate and knowledgeable Guest Advocates and Front of Store Attendants who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
• Understand sales goals, plan and execute daily/weekly workload to deliver on store sales goals and guest engagement
• Lead and follow-up on training completion, checking for understanding and supporting continuous education opportunities to drive proficiencies for all front of store experiences
• Engage in consistent, meaningful development conversations throughout the critical touch points within the Guest Advocate and Front of Store Attendant career path
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
• Lead a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
• Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
• Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
• Follow-up and audit the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
• Assess the front of store experience and anticipate and/or react with urgency to any scheduling needs based on fluctuations in guest traffic and sales
• Be a champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
• Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
• Evaluate and recommend candidates for open positions and develop a guest-centric team
• Close knowledge and skill gaps through training and experiences
• Work a schedule that aligns to guest and business needs (this includes early morning, evening, overnight shifts and weekends)
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
• Expect and enable team members to deliver orders efficiently and accurately to digital guests
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• If applicable, as a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• All other duties based on business needs

Since I was there I created meaningful relationships with many guests as well as other team members. I was able to organize, plan and execute activities store wide to help drive a guest centric culture that drove amazing guest service. I was also able to increase our average guest rating by 10% from 2020-2021 through consistent communication with other leaders and team members throughout the store.

Was able to efficiently communicate and implement all Covid-19 CDC guidelines and ensure all safety procedures were followed at all times.

• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.
• Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.