Damion Hayes
Admin/ Data Entry/ Service Coordinator
Orange Park,FL
Summary
Versatile professional accomplished at handling multiple projects, delivering outstanding customer support, and impacting administrative operations for maximum efficiency gains. Practiced specialist serving as primary point of contact and liaison between management, personnel, and external customers. Excellent written and oral communication skills, problem resolution abilities, and able to preserve a high level of discretion. Dedicated to strengthening interdepartmental relationships, promoting high procedural standards, and applying far reaching skills across all areas of the company. A self-directed and innovative planner, with an aptitude for business, and easily transferable skills. Focused, detailed, organized, and able to prioritize with excellent time management skills. Instinctive ability to gain the desired result with a human touch and proven success in reaching and surpassing goals. Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and knowledgeable in Access.
Overview
21
21
years of professional experience
Work History
Customer Support Specialist/ Service Coordinator
Freedom Forever Solar
06.2020 - 02.2024
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times.
- Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.
- Resolved customer complaints with empathy and patience, restoring client confidence in company.
- Scheduled daily service calls for 7 technicians, while also creating service tickets for customers.
General Labor/Administrative Assistant
Temp Agency
08.2018 - 05.2020
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
Records Processor
RSP & ASSOCIATES
09.2013 - 04.2018
- Responsible for administrative functions and support for the business, including a wide variety of administrative processes.
- Reduced turnaround time for record requests by optimizing workflow and prioritizing tasks effectively.
- Successfully managed high volumes of incoming records while maintaining exceptional levels of accuracy and organization throughout the entire process lifecycle.
- Demonstrated flexibility working in a fast-paced and ever-changing environment.
- Provided assistance in training new lab personnel on proper techniques, safety guidelines, and protocol adherence for smooth integration into the team environment.
- Contributed to the achievement of departmental goals through careful organization and meticulous attention to detail in daily tasks.
DETAINEE OPERATIONS
UNITED STATES NAVY
05.2008 - 06.2009
- Accountable for operations pertaining to detainees.
- Worked in Camp 1, as a floor supervisor for a few months, then transferred to Escorts.
- Transported the detainees to and from their interrogations, as well as court dates, and appointments with their lawyers.
TRANSFERS/SEPARATION CLERK
UNITED STATES NAVY
06.2006 - 02.2008
- Responsible for providing administrative functions and customer service support to command of 350+ military and civilian personnel.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Enhanced office organization with regular maintenance of files, records, and supplies inventory.
- Processed mail accurately and efficiently, ensuring that all correspondence was distributed to the correct recipients in a timely manner.
LEGAL ASSISTANT
USS GERMANTOWN (LSD 42)
11.2003 - 05.2006
- Provided customer service and administrative support to 350+ personnel.
- Also was the legal assistant, helping my senior officer with non-judicial punishment and summary cases.
Administrative Assistant
REGIONAL SUPPORT ORGANIZATION
05.2003 - 11.2003
- Provided customer service and administrative support to location.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
Education
Basic Yeoman School -
Legal School -
Naval Leadership Course -
Advanced Yeoman/Personnel Specialist Course -
No Degree - Information Technology
UNIVERSITY OF PHOENIX
San Diego, CA08.2025
Skills
- Administrative Support
- Business Knowledge
- Organizational Skills
- Effective Prioritization
- Enhanced Communication
- Results Driven
- Schedule/Calendar Management
- Self-Directed/Agile
- Spreadsheet/Database
- Document Management
- Call center experience
- Complaint Handling
Awards
- Awarded 4 Navy and Marine Corps Achievement Medals
- 2 Good Conduct Medals
- 5 Letters of Appreciation
- 2 Letters of Commendation
Sports, Traveling, Food
I enjoy both watching and playing football and basketball. I played all 4 years of highschool. I enjoy traveling, and the United States Navy allotted me the experience of visiting several countries. I was a picky eater growing up, but I enjoy trying new foods and experiencing other cultures' ways of preparing food.
Timeline
Customer Support Specialist/ Service Coordinator
Freedom Forever Solar
06.2020 - 02.2024
General Labor/Administrative Assistant
Temp Agency
08.2018 - 05.2020
Records Processor
RSP & ASSOCIATES
09.2013 - 04.2018
DETAINEE OPERATIONS
UNITED STATES NAVY
05.2008 - 06.2009
TRANSFERS/SEPARATION CLERK
UNITED STATES NAVY
06.2006 - 02.2008
LEGAL ASSISTANT
USS GERMANTOWN (LSD 42)
11.2003 - 05.2006
Administrative Assistant
REGIONAL SUPPORT ORGANIZATION
05.2003 - 11.2003
Basic Yeoman School -
Legal School -
Naval Leadership Course -
Advanced Yeoman/Personnel Specialist Course -
No Degree - Information Technology
UNIVERSITY OF PHOENIX