Damion Jackson JR
Las Vegas,NV
Summary
Dynamic and results-driven Collector with over 10 years of expertise in debt collection and collections processing, recently relocated to Nevada. Proven ability to follow up on past due accounts and successfully recoup unpaid balances through exceptional negotiation skills and the development of manageable repayment plans. Adept in data entry with a focus on accuracy and timeliness, leveraging organizational skills to maintain structured records that enhance operational efficiency. Strong background in managing client and business accounts and fostering relationships, utilizing strategic planning to boost customer & Business satisfaction and loyalty, alongside a consistent track record of resolving issues and optimizing account performance using tools such as data entry and negotiation.
Overview
12
12
years of professional experience
Work History
Admissions Representative
Ultimate Medical Academy
09.2024 - 08.2025
- Guided prospective students through admissions process, ensuring clarity and understanding of requirements.
- Collaborated with academic departments to communicate program offerings and admission criteria effectively.
- Developed and implemented outreach strategies to engage diverse student populations.
- Utilized admissions software to track applications and streamline processing workflows.
Collections Account Manager
Nordstrom
11.2022 - 07.2024
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Negotiated settlements with customers facing financial hardship to maintain goodwill while recovering outstanding debt.
- Consistently met or exceeded monthly targets for successful collections, contributing to the overall financial health of the organization.
- Handling upwards of 50 calls on a daily
Medical Collections Specialist
Brookdale Senior Living
09.2021 - 08.2022
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
- Evaluated, researched and resolved discrepancies.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Streamlined data collection processes, significantly reducing time spent on manual data entry.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Handling upwards of 75 calls on a daily
- Managed collections for outstanding accounts, ensuring timely resolution and compliance with regulations.
Data Analyst/Collections/Fraud
Kohl's Corporate Call Center
08.2018 - 02.2021
- Switching between inbound – outbound fraud and collection calls
- Taking payments, verifying purchases, removing holds on cards
- Professionally responded to customer's questions regarding orders, payments, statements, & unauthorized transactions
- Making calls to customers who may have fallen past due on their account to try & bring them back current.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Organized, sorted, and checked input data against original documents.
- Implemented automated reminder systems that contributed to a decrease in past due invoices.
- Collaborated with sales and customer service teams to identify potential issues early on, preventing further escalation of delinquent accounts.
- Utilized data visualization tools to effectively communicate business insights.
- Produced monthly reports using advanced Excel spreadsheet functions.
- Handling upwards of 300 calls and converting sales exceeding $5,000 on a weekly basis during the holidays
Team Lead - Social Media - Customer Service
JCPenney Call Center
03.2016 - 04.2018
- Managed a high-volume workload within a fast-paced environment
- Handling upwards of 300 calls and converting sales exceeding $5,000 on a weekly basis during the holidays
- Professionally responded to customer's questions regarding orders, product availability, back orders, price adjustments, products and services procedures and policies
- Used appropriate judgment and critical thinking to resolve issues pertaining to the customers
- Taking supervisor calls, deescalating situations making sure the customer always got what the needed while maintaining work ethics and coming to a resolution that works for both parts
- Promoted in 90 day review
- Led team in achieving service level goals, enhancing customer satisfaction and loyalty.
Cashier/Sales Associate
SAMS CLUB
10.2015 - 12.2016
- Money Handling
- Assist customers
- Maintaining neatness in aisles
- Counting draw at the end of shift
- Cash Handling
Cashier
MICHAEL'S ARTS & CRAFTS
08.2013 - 12.2015
- Returning items to the correct place
- Maintaining neatness in the front of the store
- Checking out customer with fast and easy assistance
Education
Associate of Arts -
MATC
Milwaukee WiHigh School Diploma -
Herald S Vincent
Milwaukee Wi05.2015
Skills
- Experience working remotely
- Proficient in Microsoft software
- Accurate data entry
- Sales expertise
- Quality assurance proficiency
- Data reporting
- Client communication
- Third-party debt recovery
- Patient account collections
- B2B communication
- Student admissions management
- Fast-paced efficiency
- Strategic negotiation skills
- Data-driven decision making
Timeline
Admissions Representative
Ultimate Medical Academy
09.2024 - 08.2025
Collections Account Manager
Nordstrom
11.2022 - 07.2024
Medical Collections Specialist
Brookdale Senior Living
09.2021 - 08.2022
Data Analyst/Collections/Fraud
Kohl's Corporate Call Center
08.2018 - 02.2021
Team Lead - Social Media - Customer Service
JCPenney Call Center
03.2016 - 04.2018
Cashier/Sales Associate
SAMS CLUB
10.2015 - 12.2016
Cashier
MICHAEL'S ARTS & CRAFTS
08.2013 - 12.2015
High School Diploma -
Herald S Vincent
Associate of Arts -
MATC