Damion LaPier
Saint Augustine,FL
Summary
Results-driven professional with extensive experience in overseeing operations and implementing quality assurance processes. Committed to fostering team collaboration and effective communication to ensure seamless workflow and exceptional service delivery.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Self Employed
Sylvanis Designs
Saint Augustine, FL
01.2024 - 09.2025
- Managed daily operations to ensure efficient workflow and customer satisfaction.
- Oversaw inventory management to maintain optimal stock levels and reduce waste.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Implemented quality assurance processes to ensure product excellence.
- Managed inventory of supplies, ensuring that adequate resources were available for production.
- Developed unique piece designs for individual clients.
- Consulted with clients regarding their individual needs and preferences before beginning any project.
- Evaluated pieces to assess quality and accuracy according to design.
- Adhered strictly to safety regulations when handling hazardous materials during production process.
- Maintained up-to-date records of all projects and orders.
Director of Identity and Access Management
W.L. Gore
Elkton, MD
02.2007 - 08.2023
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Utilized various software and tools to streamline processes and optimize performance.
- Designed identity management frameworks for user access and permissions.
- Implemented multi-factor authentication solutions to enhance security protocols.
- Developed and maintained system documentation for identity management processes.
- Collaborated with IT teams to integrate identity systems with existing applications.
- Led training sessions for staff on best practices in identity management.
- Analyzed user access requests to ensure compliance with company policies.
- Monitored system performance and addressed identity-related issues promptly.
- Evaluated emerging identity technologies for potential implementation within the organization.
- Monitored system logs for suspicious activity or unauthorized access attempts.
- Reviewed audit trails periodically to identify any potential security threats.
- Performed regular audits of existing identity management systems and procedures.
- Assisted with the development of new features and functionality within the organization's IAM platform.
- Identified areas of improvement in existing identity management processes.
- Gathered, analyzed and documented business requirements for identity management solutions.
- Resolved conflicts arising from overlapping roles in the organization's IT infrastructure.
- Conducted reviews of security policies and procedures related to user accounts and privileges.
- Provided technical support for troubleshooting issues related to identity management systems.
- Evaluated emerging technologies that could improve efficiency in managing user identities.
- Integrated third-party applications with corporate identity management systems.
- Designed strategies to ensure secure access control across multiple platforms.
- Documented best practices for securely managing user credentials across various services and applications.
- Performed testing to determine functionality or optimization.
Oracle Database Administrator
W.L. Gore
Flagstaff, Arizona
02.2007 - 04.2012
- Administer Oracle databases to ensure optimal performance and reliability.
- Conduct regular security audits to protect sensitive information from breaches.
- Collaborate with development teams to optimize database queries for applications.
- Document database configurations and standard operating procedures for reference.
- Provided technical assistance to users in resolving database related issues.
- Monitored database performance and tuned accordingly.
- Managed multiple databases across different environments like development, testing and production.
- Provided 24x7 on-call support for critical incidents related to databases.
- Maintained database security by creating user accounts and profiles and granting appropriate privileges.
- Managed user accounts and support systems within complex Oracle database and cloud systems.
- Maintained working knowledge of programming languages and technical documentation.
Help Desk Manager
W.L. Gore
Flagstaff, Arizona
02.2007 - 04.2012
- Managed daily operations of help desk team at W.L. Gore.
- Developed training programs for new help desk staff members.
- Implemented ticketing system to streamline issue tracking and resolution.
- Coordinated with IT departments to address complex technical issues.
- Oversaw customer service interactions to ensure satisfaction and efficiency.
- Facilitated regular team meetings to discuss challenges and solutions.
- Established standard operating procedures for help desk processes and workflows.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Developed online documentation for common processes for both support staff and end-users.
- Worked with customer service supervisors to resolve customer concerns on daily basis.
- Trained new employees on support processes, procedures, and knowledge base.
- Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Mentored other technologists and support professionals to provide professional development and skill enhancement.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Built and maintained successful relationships with service providers, vendors, dealers, and consumers.
- Assessed customer bug reports and enhancement requests and prioritized development to streamline response.
- Isolated problem trends and completed troubleshooting efforts for recurring problems until discovery of permanent solutions.
Technology Support Specialist
Northern Arizona University
Flagstaff, Arizona
03.2002 - 12.2006
- Provided technical support for faculty and students using university systems.
- Assisted in troubleshooting hardware and software issues across campus.
- Collaborated with team members to resolve IT-related inquiries efficiently.
- Conducted training sessions on software applications for end users.
- Documented common technical problems and solutions in the knowledge base.
- Maintained inventory of computer equipment and software licenses for departments.
- Configured and installed new computers and peripherals for users.
- Participated in technology upgrades to improve system performance across campus.
- Implemented security measures to protect data from unauthorized access or theft.
- Trained end users in the use of various software applications.
- Created user accounts, resolved password problems, and set up new users on the network.
- Prepared reports on system operations for senior management review.
- Performed regular maintenance tasks such as virus scans, disk clean-up activities.
- Provided technical support during off hours when needed.
- Monitored performance of computer systems to ensure proper operation.
- Maintained inventory records for all technology-related equipment.
- Assisted with troubleshooting hardware and software issues.
- Provided technical assistance to customers via phone and email.
- Collaborated with IT team members to develop solutions for complex technical problems.
- Resolved customer complaints regarding technology products or services.
- Installed and configured operating systems, software programs, printers, scanners, and other peripheral devices.
- Diagnosed hardware failures and replaced defective parts when necessary.
- Developed documentation for internal processes related to IT operations.
- Conducted research into a wide range of computing issues as required.
- Served as first point of contact for incoming technical service calls and emails.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Assisted customer in understanding products, components and systems using technical demonstration.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Restaurant Manager
Pizza Hut
Lake Havasu City, Arizona
09.1994 - 02.2002
- Managed daily restaurant operations and ensured compliance with safety standards.
- Supervised staff performance and conducted regular training sessions for team members.
- Developed staff schedules to optimize labor efficiency and meet customer demands.
- Coordinated inventory management and ordered supplies to maintain stock levels.
- Handled customer inquiries and resolved issues to enhance the dining experience.
- Monitored food preparation processes to ensure quality and consistency in menu items.
- Collaborated with suppliers to negotiate pricing and ensure timely deliveries of ingredients.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Counseled and disciplined staff to address issues promptly and provide constructive feedback.
- Managed accounts payable, accounts receivable and payroll.
- Complied with health, sanitation and liquor regulations by clearly communicating and reinforcing standards and procedures to employees.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Established policies for cash handling procedures to maximize security measures.
- Resolved conflicts among employees in an effective manner.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Education
Associate of Applied Science - Information Technology
Mohave Community College
Kingman, AZ05-1999
Skills
- Identity management
- Multi-factor authentication
- Database administration
- Security auditing
- System documentation
- Customer relationship management
- Problem solving
- Technical troubleshooting
- Effective communication
- Team collaboration
- Staff training
- Strategic planning
- Conflict resolution
- Inventory management
- Good Telephone Etiquette
- Organizational skills
- Data entry
Certification
CISSP, (ISC)
Timeline
Self Employed
Sylvanis Designs
01.2024 - 09.2025
Director of Identity and Access Management
W.L. Gore
02.2007 - 08.2023
Oracle Database Administrator
W.L. Gore
02.2007 - 04.2012
Help Desk Manager
W.L. Gore
02.2007 - 04.2012
Technology Support Specialist
Northern Arizona University
03.2002 - 12.2006
Restaurant Manager
Pizza Hut
09.1994 - 02.2002
Associate of Applied Science - Information Technology
Mohave Community College