Damion Michaelson James
Philadelphia,PA
Summary
Results-oriented and motivated individual with experience in customer service and sales who engages with customers to help establish rapport, with proven track record of building customer relationships and understanding customer needs. Committed to delivering exceptional customer service and exceeding sales goals with strong communication and interpersonal skills.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Customer Support Specialist and Inside Sales Rep
C & C North America
Phoenixville, PA
05.2021 - Current
- Prepare appropriate documentation for loading and unloading trucks and containers
- Organize and maintain delivery schedule daily with efficiency route planning
- Quality and Safety Control:
- Responsible for quality control by reviewing all incoming and outgoing product for damage
- Administration:
- Assist with system order entry when needed, as well as customer delivery schedules
- Responsible for inventory management and control
- Able to enter orders into SAP, interact with customers, load/unload products, and move product within warehouse as needed
- Filter leads of center via phone call and only forward ones with potential
- Responsible for execution of events: invitations, catering, logistics, publicity, mailing
- Ensure showroom is always in perfect condition: this includes, but not limited to cleanliness of all furniture, equipment, supplies and placing marketing materials
- Perform and keep records of documents in Center according to its needs
- Sales:
- Ensure daily entry of all customer visits in Salesforce
- Welcome and engage every customer and provide best customer experience, with goal of developing long term relationships and foster brand loyalty
- Assist all walk-ins and customers with appointments that arrive at showroom
- Provide support face-to-face in showroom or over phone and via email to better help customers understand benefits of Cosentino brands
- Support outside sales team by preparing sample shipments for customers and end users, checking stock for materials when requested, as well as highlighting possible stock issues that may arise to help them achieve and exceed sales targets
- Work with General Manager to increase traffic within center and leads
- Develop and build relationships with key architects and designers in area
- Weekly follow up on selected materials to ensure all sale orders are current for material on hold
- Determine needs, delivered solutions, and overcame objections through consultative selling skills
- Maintain up-to-date knowledge of available products to best serve customers and maximize sales potential
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions
- Quoted prices, credit terms and other bid specifications
- Present professional image consistent with company's brand values
- Managed friendly and professional customer interactions
- Complete fifty or more new orders per day with 100% accuracy and consistently high customer satisfaction scores
Customer Support Specialist
Coram CVS/ Specialty Infusion Services
Malvern, PA
04.2019 - 05.2021
- Performed authorization for pharmacy services as requested; validate insurance coverage and communication with patients
- Gathered information for initial admission of new patients and review all new charts to ensure that all necessary nursing paperwork included
- Managed schedule for patient deliveries, manage inventory, create, and maintain supply templates in pharmacy computer data base
- Participated in on call rotation as indicated by staffing and business needs
- Established ways to handle diverse customer needs in high-volume setting, prioritizing tasks to keep up with challenging deadlines
- Processed customer service orders promptly to increase customer satisfaction
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Narcotics Technician
Enclara Pharmacia, CII
Philadelphia, PA
08.2016 - 04.2019
- Responded to all email requests and phone calls regarding CII medication inquiries accurately and timely
- Performed follow-up with hospices/ prescribers to clear up any fax related issues or discrepancies
- Assisted in maintaining prescriber files by updating personal information/ preferences as requested
- Processed daily reports as needed
- Maintained and strengthen working relationship with both internal and external clients
- Helped health care providers and patients by greeting them by phone; answering questions and requests; referring inquiries to pharmacists.
- Prepared reports by collecting and summarizing information.
- Demonstrated high level of initiative and creativity while tackling difficult tasks
- Acted as team leader in group projects, delegating tasks and providing feedback
- Worked effectively in fast-paced environments
Education
Bachelor of Arts - Business Administration
Community College of Philadelphia
Philadelphia, PA 08.2015 - 06.2018
Associate of Arts - International Relations
Community College of Philadelphia
Philadelphia, PA 09.2013 - 06.2015
Skills
- Project Development
- Problem Solving
- Self-Motivated
- Strong Work Ethic
- Overcoming Objections
- Daily Workflows
- Order Management
- Data Entry
- Payment Processing
- Online Databases
- Issue Resolution
- Revenue Forecasting
Languages
Spanish
Elementary
French
Elementary
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The person who says it cannot be done should not interrupt the person who is doing it.
Chinese proverb
Timeline
Customer Support Specialist and Inside Sales Rep
C & C North America
05.2021 - Current
Customer Support Specialist
Coram CVS/ Specialty Infusion Services
04.2019 - 05.2021
Narcotics Technician
Enclara Pharmacia, CII
08.2016 - 04.2019
Bachelor of Arts - Business Administration
Community College of Philadelphia
08.2015 - 06.2018
Associate of Arts - International Relations
Community College of Philadelphia
09.2013 - 06.2015
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