DAMION SAM
Houston,TX
Summary
Eager and ambitious natural-born leader with over with over 8 years of experience in team leadership and direction. Skilled in building detailed production/work schedules and committed to maximizing productivity and efficiency, while supporting team members and promoting positive work culture.
Overview
17
17
years of professional experience
Work History
Director
Madhouse Dance Academy
Houston , Texas
06.2019 - Current
- Established departmental performance goals and provided feedback for underperforming areas.
- Assisted with coordination and administration of complete dance program.
- Performed at different types of events as professional dancer.
Sales Associate
Petco
Houston , TX
09.2015 - 03.2016
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
Dance Instructor
Movement Lab
Houston , Texas
05.2013 - 10.2015
- Worked in team-based environment to uphold quality and continuity of service to clients.
- Planned routines for recitals and performances.
- Coached individual students on by-appointment basis with personalized dance teaching and support.
Dance Instructor
Design To Dance
Houston , Texas
04.2013 - Current
- Planned and oversaw group, couples and individual dance performances.
- Offered one-on-one instruction to students by appointment.
- Utilized different styles of teaching to accommodate students of all capabilities.
Customer Service Agent
Best Buy
Houston, TX
04.2012 - 01.2013
- Communicated with clients regarding account services, statements, and balances.
- Facilitated communications through management of inbound and outbound customer calls.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Merchandising and Stocking
Sam's Club
Houston , Texas
02.2012 - 09.2012
- Inspected merchandise for quality and arranged proper display location on floor.
- Monitored inventory levels and kept adequate stock in product displays on sales floor.
- Stocked shelves, racks and cases with new or transferred merchandise.
Customer Service Representative
Sams Club
Houston, TX
07.2011 - 03.2012
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Collected and analyzed customer information to prepare product or service reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Education
Certification - Phlebotomy
The Vein Academy
Houston, TX05.2022
High School Diploma -
Nimitz High School
Houston, TX06.2011
Skills
- Performance experience
- Technique instruction
- Critical Thinking
- Data Entry
- Teamwork and Collaboration
- Analytical and Critical Thinking
- Attention to Detail
- Understanding Customer Needs
- Creative Problem Solving
- Building Customer Trust and Loyalty
- Multitasking and Prioritization
- Stocking and replenishing
- Excellent people skills
- Team Building
Timeline
Director
Madhouse Dance Academy
06.2019 - Current
Sales Associate
Petco
09.2015 - 03.2016
Dance Instructor
Movement Lab
05.2013 - 10.2015
Dance Instructor
Design To Dance
04.2013 - Current
Customer Service Agent
Best Buy
04.2012 - 01.2013
Merchandising and Stocking
Sam's Club
02.2012 - 09.2012
Customer Service Representative
Sams Club
07.2011 - 03.2012
Certification - Phlebotomy
The Vein Academy
High School Diploma -
Nimitz High School
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