Damione Hart
Conyers,GA
Summary
Experienced Desktop Support technician providing skills in user and admin accounts; versed in both on-site and remote support provisioning. Experience in monitoring of Pc/Macos as well as imaging software to platforms.
Overview
30
30
years of professional experience
1
1
Certification
Work History
Desktop Support Specialist (Remote/Hybrid)
Cognizant Technology
10.2020 - Current
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices in Active Directory/Service Now
- Deployed network devices across multiple facilities, connecting all hardware to central network hubs for multi-site interconnectivity
- Assist third party/ OEM vendors to resolve warranty claims for supported end users and supported device incidents
- Provide support for remote office locations for supported end users
- Experience in authentication software such as 2fac and OKTA.
- Configured hardware, devices and software to set up work stations for employees
- Install, upgrade, support and troubleshoot Windows, Mac operating system and any other authorized desktop software/ applications.
- Responsible for calls to the help desk and escalated task from users onsite/remote
Desktop Support Specialist (Remote)
Dahl Consulting Inc.
12.2019 - 10.2020
- Provided Tier 4 support for devices and end user applications
- Assist end user with data restoration from backup media as requested for supported end users
- Provided software installations/troubleshooting, driver updates, PC tuning activities, reimaging, security, encryption (BitLocker), and antivirus
- Receive and respond to incoming calls, pages, and/or work orders regarding desktop problems.
- Validated VPN access for all remote users
- Recorded, updated, and documented requests using the IT service management tool (Service Now)
- Managed user accounts and permissions to access to a network
- Worked with users in configuring calendars and scheduling in Office 365
Desktop Support Technician
Black Creek Integrated Systems
09.2018 - 12.2019
- Remotely troubleshoot client hardware and software
- Performed duties of termination and installation of security system head-end equipment cabinets
- Provided necessary reporting, scheduling, and job status information using Microsoft Office/Teams/Excel
- Installed, and tested replacement parts for supported end users and supported devices
- Maintained computer inventory and surplus equipment
- Maintain passwords, data integrity and file system security for computing environment
Desktop Support Technician (Remote)
Strategic Systems
03.2017 - 07.2018
- Assisted users with any IT related incident/requests involving access to network
- Diagnosed/Scheduled supported end user and supported device repair activity
- Authored detailed documentation on service call resolutions, providing valuable data on both personnel performance and effective remediation techniques.
- Configure and monitor IP security cameras for county schools (Cobb)
- Configure, install, and monitor hardware/software in client's data center environment
Network Technician
Xfinity
11.2007 - 02.2017
- Troubleshoot and repair of wireless networks involving company's residential and business clients
- Installation of wireless equipment commercial/residential
- Professionally resolve client escalations, leaving clients with renewed satisfaction of company and products
- Monitor and inspect clients network services by use of VPN
- Troubleshoot and repair of LAN and WAN networks on Microsoft, Macintosh, and Linux systems
Network Specialist
ADC Broadband
03.2004 - 09.2006
- Managed high volume calls concerning client work orders, inventory, and technical support
- Arranged and ordered network components for field technicians for onsite assignments
- Effectively install server cabinets with professional craftsmanship as well as terminate network ports
- Test and inspect network cables: twisted pair (UTP/STP), CAT5, CAT6, coaxial, and fiber
Maintenance Technician
Fort Benning Schools
06.1999 - 11.2003
- Repaired basic electrical duties such as lighting and appliances
- Responsible for ordering of inventory throughout all schools located on base
- Perform duties of basic building maintenance
Seaman
United States Navy
10.1994 - 10.1998
- Perform duties as operator over high security phone lines
- Installation of wiring and network hardware throughout ship
- Team leader during shipboard emergencies involving medical alerts
- Duties of maneuvering ship during refueling and cargo loading while out at sea
Education
Associate of Applied Science - Network Specialist
Chattahoochee Technical College
Marietta GA2020
High School Diploma -
Manchester High School
Manchester, GA1994
Skills
- Windows OS
- Active Directory
- Mac OS
- Linux
- TCP/IP
- LAN
- WAN
- Microsoft Office 365
- Microsoft Teams
- Microsoft Excel
- Putty
- Firewall
Certification
- OSHA Construction Safety and Health
- Network Support Specialist - Chattahoochee Technical College
- Network Administrator - Chattahoochee Technical College
- Network Technician - Chattahoochee Technical College
- Microsoft Network Administrator- Chattahoochee Technical College
Timeline
Desktop Support Specialist (Remote/Hybrid)
Cognizant Technology
10.2020 - Current
Desktop Support Specialist (Remote)
Dahl Consulting Inc.
12.2019 - 10.2020
Desktop Support Technician
Black Creek Integrated Systems
09.2018 - 12.2019
Desktop Support Technician (Remote)
Strategic Systems
03.2017 - 07.2018
Network Technician
Xfinity
11.2007 - 02.2017
Network Specialist
ADC Broadband
03.2004 - 09.2006
Maintenance Technician
Fort Benning Schools
06.1999 - 11.2003
Seaman
United States Navy
10.1994 - 10.1998
Associate of Applied Science - Network Specialist
Chattahoochee Technical College
High School Diploma -
Manchester High School
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