Summary
Overview
Work History
Education
Skills
Additional Information
Certification
Timeline
Generic

Damir Cardona

Miami Lakes

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical and detail-oriented. Willing to take on any task to support team and help business succeed. Offers strong customer service and customer oriented abilities.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Relationship Banker

Chase Bank
06.2024 - Current
  • Achieved excellent customer satisfaction ratings by addressing concerns promptly and professionally, demonstrating empathy throughout interactions.
  • Strengthened client relationships by providing personalized banking solutions and excellent customer service.
  • Maintained up-to-date knowledge of banking products and industry trends to provide expert advice to clients effectively.
  • Assisted customers in achieving financial goals by recommending suitable products and services based on their needs.
  • Expanded client base through effective networking and referral generation, leading to increased business opportunities.

Associate Banker

JP Morgan Chase
05.2022 - Current
  • Handled account management needs for new and existing customers
  • Reduced bank fraud with proactive customer monitoring and in-depth checks on suspicious transactions
  • Applied product and procedural knowledge to mitigate and solve customer problems
  • Upsold customers on credit cards and other value-added options
  • Created customer loyalty with strong consultative techniques and on-point service recommendations
  • Maintained compliance with banking industry regulations, employment laws and organization policies
  • Established new accounts with expert processing of applications and records management requirements
  • Eliminated unnecessary bank visits, educating customers on available online and mobile banking options
  • Leveraged knowledge of bank operations, available offerings and applicable regulations
  • Backed up teller line with transaction processing, drawer balancing and vault services
  • Met and consistently exceeded individual sales, service and revenue goals by reviewing in-branch reports and identifying new opportunities

Warehouse Associate

Transexpress
08.2020 - Current
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Maintained accurate inventory records to provide data for use in audits and completion of order requests
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets

Warehouse Associate

Logic Express
07.2019 - 08.2020
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors
  • Recorded daily incoming delivery information and obtained vendor signature on delivery tickets
  • Shipped material and performed boxing, packing, labeling and preparation of any related documents

Sales Associate

The Home Depot
12.2017 - 07.2019
  • Prepared merchandise for sales floor by pricing or tagging
  • Engaged with customers to effectively build rapport and lasting relationships
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Answered customer questions regarding sizing, accessories and proper care for merchandise
  • Prepared large cash deposits with zero discrepancies
  • Achieved perfect attendance and on-time record

Education

Bachelor of Arts (B.A.) - Business Administration in Marketing

Florida International University
Miami, Fl
08.2023

Associate Of Business Administration - Business Administration

Miami Dade College
Miami, FL
07.2021

Skills

  • Problem solving abilities
  • Flexibility
  • Effective sales techniques
  • Courtesy
  • Merchandising knowledge
  • Reliable and punctual
  • Team player mentality
  • Excellent communication skills
  • Active listening
  • Outgoing personality
  • Cash handling accuracy
  • Excellent people skills
  • Time Management
  • Banking relationship management
  • Investment advice
  • Consultative sales
  • Customer education
  • Fraud monitoring
  • Currency handling
  • Ability to multitask

Additional Information

Self Passed SIE exam, Devoted to pursuing a career in the banking and finance sector

Certification

Securities Industry Essentials license

Investment Company/Variable Contracts Products Limited Representative License (Series 6)

Life and Health Insurance License

Timeline

Relationship Banker

Chase Bank
06.2024 - Current

Associate Banker

JP Morgan Chase
05.2022 - Current

Warehouse Associate

Transexpress
08.2020 - Current

Warehouse Associate

Logic Express
07.2019 - 08.2020

Sales Associate

The Home Depot
12.2017 - 07.2019

Bachelor of Arts (B.A.) - Business Administration in Marketing

Florida International University

Associate Of Business Administration - Business Administration

Miami Dade College

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Damir Cardona