Damir Hadzimuhovic
Lake Stevens,USA
Summary
Field Operations Manager with over 8 years of experience leading teams in HVAC service optimization and quality control. Expert in implementing digital workflow solutions and efficient dispatch protocols to enhance customer satisfaction and operational performance. Adept at strategic collaboration and modernizing service operations, demonstrating innovative leadership and a commitment to excellence in team coordination and service delivery.
Professional in field operations management with extensive experience in overseeing and optimizing operational processes. Strong focus on team collaboration and driving results. Skilled in logistics, resource allocation, and strategic planning, while being adaptable to changing needs. Reliable and effective at fostering productive work environment to meet organizational goals.
Overview
26
26
years of professional experience
Work History
FIELD OPERATIONS MANAGER
Bob's Heating & Air Conditioning
Washington, Woodinville
01.2017 - 01.2024
- Managed 120 team members and 6 field supervisors
- Led field operations team, optimized service delivery schedules, and implemented quality control measures for HVAC installations across multiple territories
- Worked in collaboration with GM and specifications on the new equipment to meet energy code requirements
- Streamlined maintenance workflows and reduced response times by establishing efficient dispatch protocols and mobile service tracking systems
- Communicate regularly with field team members and managers
- Modernized service operations through digital workflow solutions, enhancing customer communication and team coordination in HVAC projects
- Hiring and performance reviews
- Analyzed service performance metrics to identify improvement areas, resulting in enhanced customer satisfaction and operational efficiency
SAFETY MANAGER, RECRUITMENT, QUALITY CONTROL
Bob's Heating & Air Conditioning
Washington, Woodinville
01.2016 - 01.2017
- Updated and rewrite safety manual
- Created hiring process and electronic quality control
- Led comprehensive safety audits and implemented risk mitigation strategies while managing recruitment processes and maintaining quality control standards
DIRECTOR OF SUPPLY CHAIN
Sonoran Air
Phoenix, Arizona
01.2013 - 01.2014
- Managed 20 team members and 3 managers
- Created list of management system, capacity plan, training
- Created performance results measures
- Establish KPI reporting processes and targets, new vendors and products to reduce costs
- Improve scalability, identify holes in team, processes, tools
PRODUCTION MANAGER
Sonoran Air
Phoenix, Arizona
01.2008 - 01.2013
- Managed 60 team members and 7 field supervisors
- Worked in collaboration with CEO, service manager and supervisors to properly staff office and field team
- Created and implemented lists of management system, positions and capacity plan
- Created training process for each position, test/check list to confirm completion
- Created and implemented electronic QC forms
- Created and establish process for precut flexible duct per mechanical plan and delivery to reduce costs and labor
- Innovate several new parts for the shop to meet code requirements and reduce costs
FIELD SUPERINTENDENT
Sonoran Air
Phoenix, Arizona
01.2002 - 01.2008
- Communicate with builders to coordinate schedules
- Managed 20 team members
- Ensure all installation and quality tasks are accomplished
- Communicate regularly with Safety manager to ensure all safety requirements are followed and all training needs are addressed with field crews
- Train crews how to properly preform installation techniques, follow mechanical plans and meet codes requirements and builder specifications
- Interact with engineering and participate in regular analysis with management to evaluate ways to reduce costs and improve quality
FIELD INSTALLER
Chas Roberts
Phoenix, Arizona
01.1998 - 01.2002
- Preform various installation tasks as needed
- Able to read buildings plans and mechanical system blue print
- Always well organized, great work ethic and safe work habits
Education
High School Diploma -
Electrical school
EuropeSkills
- Team Leadership, Project Management, Quality Control
- Operational planning
- Workflow planning
- Schedule oversight
- Staff recruitment
- Technical leadership
- Teamwork
- Field operations analysis
Timeline
FIELD OPERATIONS MANAGER
Bob's Heating & Air Conditioning
01.2017 - 01.2024
SAFETY MANAGER, RECRUITMENT, QUALITY CONTROL
Bob's Heating & Air Conditioning
01.2016 - 01.2017
DIRECTOR OF SUPPLY CHAIN
Sonoran Air
01.2013 - 01.2014
PRODUCTION MANAGER
Sonoran Air
01.2008 - 01.2013
FIELD SUPERINTENDENT
Sonoran Air
01.2002 - 01.2008
FIELD INSTALLER
Chas Roberts
01.1998 - 01.2002
High School Diploma -
Electrical school