Damir Harvey
Dover,DE
Summary
Experienced with managing client relationships and addressing customer concerns efficiently. Utilizes effective communication and problem-solving skills to resolve issues promptly. Strong understanding of customer service principles and maintaining high satisfaction levels.
Overview
8
8
years of professional experience
Work History
Digital Experience Representative
Dover Federal Credit Union
04.2024 - Current
- Assisted members with inquiries, providing timely and accurate information on products and services.
- Collaborated with team members to enhance member experience through effective communication and problem-solving.
- Resolved member concerns efficiently, maintaining high levels of satisfaction and retention rates.
- Mentored junior representatives in customer service techniques and operational procedures to improve team performance.
Delivery Driver
Amazon
10.2023 - 04.2024
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
Account Specialist
Discover Card Financial Services
08.2022 - 07.2023
- Processed payments for customers, including credit card transactions, checks, wire transfers, and ACH payments.
- Collaborated with other departments to resolve problems related to customer accounts.
- Assisted customers in setting up online accounts and provided training on how to use the system.
- Provided exceptional customer service by responding promptly to phone calls from customers.
- Researched and resolved customer inquiries regarding billing issues.
Store Associate
Walmart
08.2021 - 07.2022
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Assisted with inventory management, ensuring accurate counts and proper storage of products.
- Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
Store Associate
Giant Food
05.2017 - 03.2019
- Handled cash register operations accurately, balancing drawers at the end of each shift.
- Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
Associate of Applied Science - Business Administration
Delaware Technical Community College
05-2025
Skills
- Excellent communication
- Customer Service
- Customer Engagement
- Call management
- Account Updating
- Billing Resolutions
- Organized
- Punctual
Timeline
Digital Experience Representative
Dover Federal Credit Union
04.2024 - Current
Delivery Driver
Amazon
10.2023 - 04.2024
Account Specialist
Discover Card Financial Services
08.2022 - 07.2023
Store Associate
Walmart
08.2021 - 07.2022
Store Associate
Giant Food
05.2017 - 03.2019
Associate of Applied Science - Business Administration
Delaware Technical Community College
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