A hard working individual who is dedicated and an ambitious learner Professional with good hospitality skills and dependable with strong work ethic and pleasant personality
Overview
23
23
years of professional experience
Work History
Complex Director of Safety and Security
Hilton Orlando Lake Buena Vista
Lake Buena Vista, FL
06.2011 - Current
Administers and maintains policies to ensure physical safety of all property
Supervises administration and operation of organization's security equipment and staff
Communicate with law enforcement on security matters
Provide input to strategic decisions that affect the functional area of responsibility
Capable of resolving escalated issues arising from operations and requiring coordination with other departments
Department Head
Sheraton Safari Hotel
Orlando, FL
03.2010 - 06.2011
Plan, direct and Monitor implementation of Safety procedures
Respond to all emergencies
Conduct incident reports
Keep good relationship with local law enforcement
Conduct monthly safety meeting
Security Supervisor
Sheraton Vistana Village/ Starwood
Orlando, FL
04.2007 - 03.2010
Oversees the work performance, development, and Guest Interaction of the Security Staff
Ensuring that all files are up-to-date including (but not limited to) Incident Reports (associate and/or guest-related), monthly Incident Report summaries, logs for the key registry, parking stickers, and parking tickets
Responsible for weekly Security Staff scheduling
Minor overview of monthly budgets and payroll
If needed, the disciplining of associates within the Security Department as well as controlling other departmental disciplinary meetings
Control of the Lost & Found Department and Daily Key Inventories
Maintaining Fire/Life Safety Equipment, such as monthly check-ups on Fire Extinguishers and Emergency Lighting
Daily paperwork filing and guest follow-ups as needed
OSHA – BeSafe, responsible for conducting Be-Safe Classes as per OSHA requirements
Security Officer/ Manager on duty
Sheraton Safari & Suites Hotel
Orlando, FL
10.2005 - 04.2007
Protect the assets of the hotel as well as the guests and employees
Respond to all medical and fire emergencies handling the same according to procedure
Conduct investigation, monitor alarm systems, issue and receive assigned keys, conducting tours and patrol of the hotel
Secured all appropriate areas, enforced Sheraton policies and procedures, maintain zero tolerance policy for drugs in the hotel, provide escorts, document incidents notify appropriate personnel, conduct safety inspection of the hotel
Document security daily activities, working knowledge of computers and computer programs, handle disturbances according to Sheraton policy, provide customer service to the guests and employees
Cross-trained in operational areas of property including front office and communication areas
Loss Prevention Officer
Trenton Marriott at Lafayette Yard
Trenton, New Jersey
05.2002 - 05.2005
Protect the assets of the hotel as well as the guests and employees
Respond to all medical and fire emergencies handling the same according to procedure
Conduct investigation, monitoring CCTV system, monitor alarm system, issued and receive assigned keys, shipping and receiving duties, conducting tours and patrol of the hotel
Secure all appropriate areas, enforce Marriott policies and procedure, maintain zero tolerance policy for drugs in the hotel also I provided escorts and documented incidents as well as notifying appropriate personnel
Conduct safety inspection of the hotel, document security daily activities, working knowledge of computers and computer programs, handling disturbances according to Marriott policy, provided courteous customer service to the guests and employees
Education
Elementary School -
PRIZREN
01.1993
Theodor Houes School -
WETZLAR
01.2000
Kestnerer School -
BRAUNFELS
01.1998
High School -
PRIZREN
01.1997
Applicable Skills
Multi lingual - Bosnian, German, Portuguese
Certification
CLSD
OSHA 501
OSHA 511
Office of the Attorney General - Human Trafficking
Office of the Attorney General – Residential Security Survey
Orange County Sheriff’s Office – Collision Avoidance Training
Orange County Sheriff’s Office – Incident Command Procedure (ICP)
Orange County Sheriff’s Office – Emergency Operating Command (EOC)
FEMA – Active Shooter
Adult CPR/ AED, First Aid
Crowd Control Management
Value Offered
A hard working individual who is dedicated and an ambitious learner. Professional with good hospitality skills and dependable with strong work ethic and pleasant personality.
Languages
Croatian
Full Professional
Portuguese
Limited Working
Timeline
Complex Director of Safety and Security - Hilton Orlando Lake Buena Vista
<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA<ul><li>Advised 20+ leaders on complex employee relations issues like performance management and workplace investigations, ensuring full compliance with Panamanian labor law and minimizing legal risks.</li><li>Keeping an Open-Door policy for the employees. Investigations regarding employee issues and complaints. Collaboration with the Security and Employee Relations departments in investigations.</li><li>Review and approval of disciplinary actions. Completed more than 500 terminations according to Panamanian labor law.</li><li>Requesting, reviewing and approving of HRIS updates, transfers, benefits payments, intercompany and schedules changes.</li><li>Led the foreigner workers contract terminations according to the established Labor Law and company policies.</li><li>Participated in the Health and Safety Committee and inspections of the Social Insurance Institution, obtaining a passing score on every inspection. Developed the accidents events guidelines and form.</li><li>Participated in projects and tasks together with other areas such as HRIS and HR Corporate, for instance, the creation of the employee knowledge database to feed the chatbot for employees questions/answers.</li><li>Reporting and KPIs examination, including attrition and exit interviews results.</li><li>Review of policies, guidelines and procedures. Creation and updates of processes and control spreadsheets such as job abandonment process and form and the Oracle Manager Self Service control.</li><li>Implemented the onboarding program for new hires.</li><li>Developed HR Topics training plan for Operations staff.</li><li>Provided on the job training to the local HR members, developing skills and empowering the team.</li><li>Managed the HR providers purchase orders and payment requests.</li><li>Maintained close collaboration with the payroll department on claims and other employees inquiries, as well as support with compliance documents.</li></ul> at ALORICA
Director of Safety and Security/School Safety and Security Coordinator/Threat Assessment Team Leader at Brownsville Area School DistrictDirector of Safety and Security/School Safety and Security Coordinator/Threat Assessment Team Leader at Brownsville Area School District
Safety Manager, Director of Safety and Security at Cyclone Flying School InternationalSafety Manager, Director of Safety and Security at Cyclone Flying School International