Da Miracle Ingram
Cahokia,Illinois
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Well versed in all elements of medication dispensing, regulatory compliance and drug inventory control. Highly proficient in building lasting relationships with patient and customers.
Overview
7
7
years of professional experience
Work History
Clinical Support Specialist
Coram Specialty Infusion Services
St. Louis , MO
2022.02 - Current
- Collaborated with pharmacist to verify orders for patient care.
- Managed on-site coordination of home health therapy.
- Noted physician orders in chart and completed directed orders
- Communicated medical need for patient supplies scheduling next week prescription order.
- Display strong telephone etiquette,effectively handling difficult calls
- Assisting pharmacist and communicating directly with patients over telephone for scheduling medications deliveries, tracking patient labs, getting prior authorization for billing purpose and ensuring all patients receive their deliveries in timely manner
- Utilizing clinical knowledge and excellent customer service skills to provide patients with smooth transition from hospital to home care.
- Handle 30 to 40 patients calls per day.
Assistant Manager
McDonald's Restaurant
Granite City , IL
2015.11 - 2022.02
- Monitored cash intake and deposit records, increasing accuracy reducing discrepancies.
- Helped with planning schedules, delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency by 10%.
- Monitored security and handled incidents calmly.
- Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
- Strengthened merchandising, promotional strategies to drive customer engagement and boost sales.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Planned team-building exercises to increase employee performance and job satisfaction.
- Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
- Supervising crews and shift leaders and maintaining highest standards in quality,service, and cleanliness with constant focus on profitability.
- Coordinating staff training with crew trainers.
- Controlling payroll to meet company labor cost standards.
- Ensuring that all sanitation safety.
- Reduced financial discrepancies by monitoring credit card sales and deposits. Performing other task as directed by management
- Reduced corporate costs by developing and implementing improved merchandising, receiving and maintenance procedures.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
Education
High School Diploma -
SIUE Chart School
East Saint Louis, IL06.2014
Skills
- Compassionate Care
- Clinical Observations
- Creative Thinking
- Document Workflow
- Providing Feedback
- Scheduling Medical Refills
- Performance Metric
- HIPAA Guidelines
- Quality Patient Care
- Customer Relations
- Data Entry
- Nursing Assessment for Pharmacy
- Customer Accounts Management
- Case Coordination
Timeline
Clinical Support Specialist
Coram Specialty Infusion Services
2022.02 - Current
Assistant Manager
McDonald's Restaurant
2015.11 - 2022.02
High School Diploma -
SIUE Chart School
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