Damirra Mccloud
Roselle,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a great eye for detail. Diligent in building and retaining customer accounts by providing support and attentive service.
Overview
8
8
years of professional experience
Work History
Partner Sales Specialist
Sage Software Inc.
07.2022 - Current
- Effectively provide support and/or training to sales team to ensure team quotas are met.
- Manage key account relationships, ensuring client satisfaction through prompt issue resolution and proactive communication.
- Hold monthly meetings with channel partners to identify selling hurdles and/or identify upsell opportunities to drive revenue.
- Establish clear expectations for performance within specific channel partner region, via monthly review of sales quotas.
- Conduct regular reviews of sales pipeline data, identifying areas for upsells in effort to drive revenue.
- Coordinated and assist with execution of marketing campaigns to generate new leads and sales opportunities.
- Assisted with multiple channel partners achieving 100+% quota success.
Client Account Manager
DSD Business Systems
05.2019 - 07.2022
- Established strong relationships with 15+ regional sales offices, vendors and external customer base.
- Acted as trusted and single point of contact for sales proposals, invoicing, issues, questions and other concerns during sales process.
- Provides pre & post-sales support to internal and external customers.
- Identified opportunities for upselling or cross-selling additional products or services to enhance client satisfaction and boost revenues.
- Monitored and updated sales pipeline to deliver reporting to management for accurate monthly forecasting.
- Coordinate with internal support consultants to facilitate and deliver project statements of work and/or work orders.
Sales Operations Specialist
Sage Software
07.2016 - 05.2019
- Responsibilities included but not limited to: processing 50+ order daily for customer and partner via email and smartsheets.
- Provided accurate price quotes and assisted with proposals.
- Collaborated with field account managers, partners and sales teams to deliver superior results.
- Performed end to end testing of new or updated product launches (when necessary).
- Investigated and resolved order processing issues, verified order accuracy and order changes, product key updates
- Built and maintained rapport with assigned regions of business partners, including providing clear explanations of quotes, credits and order process.
Education
Associate of Arts - Criminal Justice
Gwinnett Technical College
Lawrenceville, GA08.2009
Skills
- Salesforce Software
- Sales process
- Attention to Detail
- Business Needs Assessment
- CRM software proficiency
- Customer Service
- Operating Procedures and Policies
- Solution selling
- Pre-sales support
- Account Management
- Relationship Building
- Product and Service Promotion
Timeline
Partner Sales Specialist
Sage Software Inc.
07.2022 - Current
Client Account Manager
DSD Business Systems
05.2019 - 07.2022
Sales Operations Specialist
Sage Software
07.2016 - 05.2019
Associate of Arts - Criminal Justice
Gwinnett Technical College
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