- Youth Development Programs
- Offering time and support to shelters for the homeless, women, and animals
- Youth mentor, providing guidance and support to empower the next generation of leaders
- Volunteer Work
Damisha Halcromb
Los Angeles,CA
Summary
Proven track record in enhancing customer experiences and operational efficiency, notably at SchoolsFirst Federal Credit Union. Expert in financial transactions and customer service, demonstrated by streamlining reconciliation processes and significantly reducing wait times. Skilled in handling sensitive information, ensuring client privacy, and detecting fraud, showcasing a blend of technical acumen and interpersonal skills. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
12
12
years of professional experience
Work History
Member Service Representative I
SchoolsFirst Federal Credit Union
09.2021 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Phone Banker II
Wells Fargo & Company
08.2016 - 08.2021
- Navigated multiple banking systems simultaneously to access account information, process transactions, and update client records accurately.
- Maintained high call quality standards with clear communication and active listening skills for optimal client experiences.
- Improved efficiency by assisting with the implementation of new processes that streamlined workflows within the phone banking team.
- Evaluated viability of funding sources and destinations to proactively detect fraud.
Cashier/Cash Office Specialist
Target Corporation
04.2013 - 07.2016
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Expedited end-of-day closing procedures by streamlining reconciliation processes and utilizing automated tools effectively.
Education
Associate of Arts - Psychology
Los Angeles Southwest College
Los Angeles, CA06.2014
Skills
- Customer Service
- Financial Transactions
- Customer Support
- Credit Union Knowledge
- Complaint Handling
Interests
Timeline
Member Service Representative I
SchoolsFirst Federal Credit Union
09.2021 - Current
Phone Banker II
Wells Fargo & Company
08.2016 - 08.2021
Cashier/Cash Office Specialist
Target Corporation
04.2013 - 07.2016
Associate of Arts - Psychology
Los Angeles Southwest College
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