Damisha Luarks
Copperas Cove,TX
Summary
Personable and dedicated Customer Service Representative with extensive experience in various jobs in the work industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Blue Cross Blue Shield
Killeen, TX
07.2023 - 02.2024
- Assisted Member with Payments, quoted benefits, transferred to different departments, scheduled appointments, updated members accounts, Help desk skills, Quality Assurance skills
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Cook/laundry Aide
Comfort Suites
Copperas Cove, TX
11.2022 - 08.2023
- Set up,prep, prepare breakfast, washed laundry, folded and stocked away, unloaded weekly trucks
- Adhered to food safety standards when storing and preparing foods.
- Cleaned kitchen equipment, surfaces, utensils and dishes.
- Monitored stock levels of food items and ordered more when necessary.
- Maintained a clean working environment by sweeping, mopping floors, washing surfaces and emptying trash cans.
Office Assistant
R & M Transportations
Copperas Cove, TX
02.2020 - 05.2023
- Answering and transfer calls, filing, scheduling, inventory, running all office equipment, taking and posting customer payments
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Dispersed incoming mail to correct recipients throughout office.
- Monitored calendars and scheduled appointments based on availability and established load limits.
- Proofread and corrected correspondence and reports for error-free documentation.
- Answered telephones, directed calls and took messages.
- Delivered messages and ran errands.
PCA Personal Care Assistant
Fran PennyPecker
Round Rock, TX
11.2021 - 12.2022
- Helped with everyday hygiene and dressing, prepped and prepared all meals, planned and interacted with all daily activities, took shopping, traveled to different states as a daily helper
Office assistant/Personal Care Assistant
Right At Home
Austin, TX
02.2019 - 11.2021
- All daily hygiene, passed meds, championship, ran errands, transport to doctors appt, grocery shopping etc
- Took calls and messages, all clerical duties in the office, filing, typing new hire paperwork.
Customer Service Representative
Triton technology
Killeen, TX
06.2016 - 07.2021
- Taking calls placing orders transferring calls to customer service dept
- As well as troubleshooting product malfunctions
- Help customers with set up new accounts and orders.
Customer Service/Cashier/prep/fryer
Jack in the Box
Killeen, TX
10.2017 - 03.2020
- Prep, Fryer cook, Drive thru, Cashier, Customer service
Dietary Cook
Regal nursing homes
Lampasas, TX
01.2018 - 09.2019
- Prep, cooked, served a 61-bed nursing home
- Prepared meals for patients according to dietary requirements and restrictions.
- Organized food items, supplies and equipment needed for meal preparation.
- Maintained cleanliness of kitchen area throughout shift.
- Followed all safety regulations when handling food and kitchen utensils.
- Provided guidance on menu planning and nutrition education to customers.
- Checked quality of ingredients prior to use in recipes.
- Monitored stock levels of food items, supplies and equipment used in meal preparation.
- Assisted with ordering food items from vendors as required.
- Carried out recipe modifications requested by customers or dietitians.
- Ensured proper storage of prepared foods at appropriate temperatures.
- Performed basic maintenance duties such as cleaning tables, sweeping floors.
- Educated staff on safe food handling practices and kitchen safety protocols.
- Maintained routine meal schedules and serving times.
- Instructed new staff in proper food preparation, food storage, use of kitchen equipment and sanitation and safety issues.
Chef/Cashier
Muscogee County School District
Columbus, GA
03.2012 - 11.2018
- Cooked, prepared, prepped, served all meals for all school age children
- Loaded and unloaded weekly trucks, conducted monthly to yearly inventory sheets
- Took and posted payments for children and staff accounts.
Tax Preparer
H&R Block
Columbus, GA
06.2006 - 05.2012
- Prepared all federal and state income taxes, took and posted payments, managed all customer accounts, printed checks and record keeping, accounts payable
Head Chef
Green Island Hills Country Club
Columbus, GA
04.2004 - 01.2011
- Lead a team of 10 cooks and sous chefs in cooking, preparing all meals for all members and guests, catered all daily and weekly events.
Leasing Consultant
Stoneybrook suites
Columbus, GA
01.2002 - 02.2004
- Took rent payments, tours of the property, signed lease agreements kept vacancies list updated, made weekly to holiday flyers, assist the property manager with everything
- Greeted potential tenants and provided information about the property.
- Conducted tours of available apartments, highlighting features and amenities.
- Maintained accurate records of prospective renters, applications and leases.
- Advised on rental policies and procedures to ensure compliance with applicable laws.
- Prepared lease agreements, collected security deposits and rent payments from tenants.
- Responded to tenant requests for maintenance services in a timely manner.
- Inspected vacated units to determine necessary repairs or improvements prior to new occupancy.
- Handled incoming calls regarding availability of units, pricing information and other inquiries.
Education
High school dioplma -
Topeka high school
Skills
- Customer Relationship Management (5 years)
- Cooking (10 years)
- CSR
- Call Center
- Customer Care
- Customer Service
- Customer Support
- Manufacturing
- Basic Math
- Property Leasing
- Home Care
- Management
- Yardi
- Property Management
- Clerical Experience
- Sales
- Multi-line phone systems
- Interviewing
- Customer service
- Typing
- Property management
- Windows
- Clerical experience
- Conflict management
- Customer relationship management
- Recruiting
- Cash register
- Telemarketing
- Cooking
- Driving
- IOS
- Sourcing
- Teaching
- Documentation review
- Marketing
- Android
- Accounts Payable
- Human Resources
- Budgeting
- Help Desk
- Quality Assurance
- Transportation management systems
- Supply chain management
- Pricing
- Computer networking
Certification
- Driver's license
- ServSafe
- Food Handler Certification
- Driver's License
Personal Information
Willing To Relocate: Anywhere
Timeline
Customer Service Representative
Blue Cross Blue Shield
07.2023 - 02.2024
Cook/laundry Aide
Comfort Suites
11.2022 - 08.2023
PCA Personal Care Assistant
Fran PennyPecker
11.2021 - 12.2022
Office Assistant
R & M Transportations
02.2020 - 05.2023
Office assistant/Personal Care Assistant
Right At Home
02.2019 - 11.2021
Dietary Cook
Regal nursing homes
01.2018 - 09.2019
Customer Service/Cashier/prep/fryer
Jack in the Box
10.2017 - 03.2020
Customer Service Representative
Triton technology
06.2016 - 07.2021
Chef/Cashier
Muscogee County School District
03.2012 - 11.2018
Tax Preparer
H&R Block
06.2006 - 05.2012
Head Chef
Green Island Hills Country Club
04.2004 - 01.2011
Leasing Consultant
Stoneybrook suites
01.2002 - 02.2004
High school dioplma -
Topeka high school