Summary
Overview
Work History
Education
Skills
Timeline
Generic

DAMITA R. MARTIN

Memphis,TN

Summary

Results-driven Quality Assurance/Quality Control Manager with over 30 years of experience in regulatory compliance, cGMP, product safety, and document control across various industries including pharmaceuticals, food manufacturing, and packaging. Proven ability to effectively manage teams, develop comprehensive training programs, and ensure compliance with USDA, FDA, and DEA standards. Recent administrative roles have allowed for excellence in office management, clerical tasks, and delivering exceptional customer service. Strong background in quality management and clerical operations. Seeking a role to leverage diverse experience and leadership capabilities.

Overview

22
22
years of professional experience

Work History

General Clerk III

Serco
05.2023 - Current
  • Provide administrative support to the Department of Defense (DoD) Survivor Benefits Program by managing 150+ sensitive claims monthly with 100% accuracy, utilizing DSIPS to streamline operations, coordinating with LTAP coordinators, CACOs, and DSM survivors, and preparing Letters of Authorization (LOA) /Letters of Determination (LOD) statements and professional communications to ensure efficient program delivery.

Administrative Assistant

Dr. Walter R. Henry, DMin.
01.2003 - Current
  • Maintain meeting minutes and records, oversee travel arrangements and accommodations, purchase office supplies and presentation materials, recruit and train office personnel, manage payroll and office budget, develop conference materials, review published postings, and prepare audio-visual presentations, meeting materials, and event logistics

Quality Manager

Med Communications
06.2022 - 10.2022
  • Managed a team of 10+ quality coordinators, achieving 100% compliance in internal and external audits, while conducting annual vendor audits that improved supplier performance by 15% through strict adherence to regulatory requirements.

Assistant Manager

Octapharma Plasma
02.2022 - 06.2022
  • Supervised plasma donation operations and product distribution for a high-volume center processing500+ donations weekly, successfully reduced employee turnover, improved training efficiency, and decreased donation wait times by15% through process optimization

Estimation Technician

Olympus via Randstad
12.2021 - 02.2022
  • Performed detailed assessments and estimations for medical device repairs, accurately evaluating50+ devices weekly to ensure timely and cost-effective service solutions

Quality Supervisor

AB Mauri (Fleishmann’s Yeast)
04.2020 - 12.2021
  • Developed and conducted training programs for lab technicians while managing product traceability, scheduling, and payroll, ensuring full compliance with USDA, FDA, and DEA regulations

Document Control Manager/Quality Training Manager

PharMEDium Amerisource Bergen
05.2018 - 04.2020
  • Created and implemented SOPs and managed document storage and retrieval processes for over1,000 records, while developing training materials and leading instructor-led quality control training sessions, improving overall compliance and efficiency

QA Manager

Empire Packaging
05.2018 - 04.2020
  • Developed and implemented Standard Operating Procedures (SOPs) to ensure product traceability and food safety, managed procurement and calibration of equipment, recruited and trained quality and sanitation technicians, conducted supplier audits, and maintained USDA compliance and cGMP standards, driving continuous improvement and operational efficiency

Quality Control Lab Sr. Supervisor

Riviana Foods
09.2014 - 09.2017
  • Maintained document and allergen control systems, ensured product traceability and food safety, managed equipment procurement and calibration, recruited and trained quality and sanitation technicians, oversaw the hold/release program, and ensured compliance with USDA, FDA, and DEA regulations, consistently upholding GMP standards

Plant Quality Supervisor

The Kellogg Company
10.2010 - 09.2014
  • Maintained document control and regulatory compliance, ensuring product traceability and food safety; managed material procurement and instrument calibration, conducted nutritional analysis, sensory evaluations, and environmental testing, developed SOPs, led food safety training, and managed the hold/release and allergen control programs, optimizing quality and compliance standards

Quality Manager

Quality Packaging Specialist international, LLC
09.2004 - 10.2010
  • Successfully recruited and trained a team of31 quality professionals, led100% of FDA, USDA, and DEA audits with zero findings or483s, and effectively performed dual roles of plant manager and quality manager for8 weeks; developed cGMP training, SOPs, and job responsibilities, conducted audits, maintained regulatory compliance, and fostered strong customer relationships to drive operational success

Education

Master of Business Administration - Management

Christian Brothers University
08.1998

Bachelor of Science - Natural Science (Biology)

Christian Brothers College
08.1989

Skills

  • Expertise in cGMP, cGDP, 5S, and regulatory compliance (USDA/FDA/DEA)
  • Proficient in developing and managing SOPs, CAPAs, and KPIs
  • Experienced in laboratory testing (HPLC, Microanalysis) and quality control processes Certified HACCP Manager and SQF Practitioner
  • Strong background in employee recruitment, training, and leadership
  • Proficient in Microsoft Office (Outlook, Word, Excel, PowerPoint) and familiar with TAS, ADP, SAP
  • Strong interpersonal communication skills and experience in payroll, scheduling, and employee attendance monitoring

Timeline

General Clerk III

Serco
05.2023 - Current

Quality Manager

Med Communications
06.2022 - 10.2022

Assistant Manager

Octapharma Plasma
02.2022 - 06.2022

Estimation Technician

Olympus via Randstad
12.2021 - 02.2022

Quality Supervisor

AB Mauri (Fleishmann’s Yeast)
04.2020 - 12.2021

Document Control Manager/Quality Training Manager

PharMEDium Amerisource Bergen
05.2018 - 04.2020

QA Manager

Empire Packaging
05.2018 - 04.2020

Quality Control Lab Sr. Supervisor

Riviana Foods
09.2014 - 09.2017

Plant Quality Supervisor

The Kellogg Company
10.2010 - 09.2014

Quality Manager

Quality Packaging Specialist international, LLC
09.2004 - 10.2010

Administrative Assistant

Dr. Walter R. Henry, DMin.
01.2003 - Current

Bachelor of Science - Natural Science (Biology)

Christian Brothers College

Master of Business Administration - Management

Christian Brothers University
DAMITA R. MARTIN