Damita Scott
Pittsburgh,PA
Summary
Financial sales consultant highly effective at handling confidential information and identifying system improvements with ease. To secure a challenging position utilizing skills acquired via education and experience in the area of retail sales, consultant, and food management.
Overview
23
23
years of professional experience
Work History
Manager
Storage Asset Management
05.2022 - Current
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- See over 5 locations
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Managed and motivated employees to be productive and engaged in work.
- Improved marketing to attract new customers and promote business.
- Defined clear targets and objectives and communicated to other team members.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Manager
Kingz & Queenz Boutique
01.2019 - Current
- Improved safety procedures to create safe working conditions for workers.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
Financial Sales Consultant II
PNC Bank
09.2013 - 10.2020
- Diligently reviewed the specialty loan portfolio for compliance with all reporting requirements.
- Communicated regularly with management regarding portfolio performance and new loan transaction quality.
- Analyzed financial information obtained from clients to determine strategies for meeting clients' financial objectives.
- Filled out expense reports for accounting.
- Maintained confidentiality of bank records and client information.
- Greeted store customers promptly and responded to questions with knowledgeable service.
- Cold-called prospective customers to build relationship. Completed documentation for product and service sales.
- Maintained productive relationships with existing customers through exceptional follow-up after sales.
- Established new customer accounts.
- Check ICI machine on daily bases to ensure it is operating properly.
- Researched calmed and rapidly resolved client conflict to prevent loss of key accounts.
- Cross sold services upgrading customers to different plans and products packages.
Shift Manager
McDonalds Restaurant
03.2008 - 09.2013
- Coordinate operation of the restaurant during scheduled shift.
- Organize, supervise and provide feedback to food preparation crew, wait/cashier and cleaning staff.
- Train new employees in the areas of food preparation, receiving customer orders, food serving and cash register management.
- Respond to customer complaints and ensure efficient, high quality menu item preparation.
- Prepare reports at the end of the shift, including staff control, food control and sales.
Cashier/Food Service Attendant
McDonalds Restaurant
04.2003 - 03.2008
- Greeted customers, placed customer orders and ensured timely presentation of order.
- Managed cash register and provided food and sales control at assigned station.
- Supported kitchen staff in preparation of menu items.
- Completed production charts providing inventory of menus items produced.
- Performed necessary housekeeping duties to ensure cleanliness of work area and restaurant.
Education
Associate of Business - Business Management
Community College of Allegheny County
Pittsburgh, PA01.2011
CAS - undefined
Center for Advance Studies
High School Diploma - undefined
Woodland Hills High School
Pittsburgh, PA01.2006
Skills
- Archiving
- Clerical
- Customer service
- Networking strategies
- Sales techniques
- Performance evaluations
- Coaching and mentoring
- Team leadership
- Filing
- Receptionist
- Marketing
- Business administration
- Financial records oversight
- Recruiting and interviewing
- Verbal and written communication
- Budget control
- Staff development
- Cross-functional teamwork
- Customer relationship management (CRM)
- Brand management
- Cross-functional team management
Timeline
Manager
Storage Asset Management
05.2022 - Current
Manager
Kingz & Queenz Boutique
01.2019 - Current
Financial Sales Consultant II
PNC Bank
09.2013 - 10.2020
Shift Manager
McDonalds Restaurant
03.2008 - 09.2013
Cashier/Food Service Attendant
McDonalds Restaurant
04.2003 - 03.2008
CAS - undefined
Center for Advance Studies
High School Diploma - undefined
Woodland Hills High School
Associate of Business - Business Management
Community College of Allegheny County
Additional Information
- Summary of Skills
- Time management Excellent communication skills
- Order processing Microsoft Office proficiency
- Spreadsheet management Computer-savvy
- Meticulous attention to detail Customer service-oriented
- Results-oriented Filing and data archiving
- Self-directed Advanced clerical knowledge