Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Da’Mitria Clemons

Houston,TX

Summary

Dynamic customer service professional with experience at Teleperformance, adept at conflict resolution and active listening. Proven track record in enhancing client satisfaction and driving sales growth through effective upselling techniques. Skilled in CRM and data entry, committed to fostering strong customer relationships and delivering exceptional service.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

6
6
years of professional experience

Work History

Customer Service Representative

Teleperformance
09.2022 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Restaurant Waiter

Blackbear Diner
09.2021 - 07.2022
  • Maintained clean and organized dining areas for optimal guest experience.
  • Cultivated warm relationships with regular customers.
  • Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
  • Answered customers' questions, recommended items, and recorded order information.

Sales Representative

Home Depot
03.2019 - 07.2021
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Expanded customer base through cold calling, networking, and relationship building.
  • Increased sales revenue by identifying and targeting high-potential accounts.
  • Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.

Education

High School Diploma -

Americus Sumter High School
Americus, GA
05-2018

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Payment processing
  • Typing 40 Wpm
  • CRM
  • Conflict resolution
  • Call center experience
  • Scheduling
  • Appointment scheduling
  • Microsoft Office Suite

Languages

English
Native or Bilingual

Timeline

Customer Service Representative

Teleperformance
09.2022 - 10.2024

Restaurant Waiter

Blackbear Diner
09.2021 - 07.2022

Sales Representative

Home Depot
03.2019 - 07.2021

High School Diploma -

Americus Sumter High School