Summary
Overview
Work History
Education
Skills
Timeline
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Damiyona Grim

Springfield,OH

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

4
4
years of professional experience

Work History

Regional Business Office Manager

DaVita
Fairborn, OH
09.2022 - 12.2023
  • Created and implemented regional business office policies and procedures.
  • Developed and managed budget for regional business office operations.
  • Coordinated all activities related to accounts receivable, collections, billing, coding, and customer service.
  • Maintained compliance with federal regulations such as HIPAA, OSHA and Medicare and Medicaid.
  • Supervised business office staff and administrators, driving office operations.
  • Evaluated training needs and oversaw training programs.
  • Created, updated, and monitored project schedules for multiple departments.
  • Assigned tasks to appropriate personnel based on their skill level and availability.
  • Planned and completed group projects, working smoothly with others.
  • Organized and managed complex calendar of appointments, meetings, and travel arrangements for executive team.
  • Maintained confidential records and files related to executive operations.
  • Coordinated with internal departments on a regular basis to ensure efficient functioning of day-to-day operations.
  • Provided administrative support in preparing contracts, invoices, purchase orders, and other documentation required for daily business activities.
  • Monitored incoming emails and responded accordingly in a timely manner.
  • Acted as a liaison between the executives and internal and external stakeholders to facilitate communication flow.

Manager

Five Below
Springfield, OH
06.2020 - 07.2022
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Implemented new technologies to streamline operations, reduce costs, and improve customer service.
  • Collaborated with other departments to ensure timely completion of projects within budget constraints.

Education

BBA - Human Resources Management

Western Governors University
Salt Lake City, UT
04-2025

Skills

  • Operations Management
  • Sales management
  • Human Resources Management
  • Staff Training and Development
  • Administrative Support
  • Office Management
  • Business operations management
  • Employee Onboarding
  • Expense Tracking
  • Event Coordination

Timeline

Regional Business Office Manager

DaVita
09.2022 - 12.2023

Manager

Five Below
06.2020 - 07.2022

BBA - Human Resources Management

Western Governors University

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Damiyona Grim