Dammela Dalhouse
Miami
Summary
Dynamic hospitality professional with extensive experiences, excelling in customer service and guest relations. Proven ability to resolve issues swiftly, enhancing guest satisfaction and loyalty. Skilled in utilizing hotel management software and training staff in effective communication, ensuring seamless operations and memorable experiences for all guests.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Home2 And Tru
04.2024 - 04.2025
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
Concierge Agent
5th Avenue Concierge
09.2023 - 03.2024
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Handled transportation arrangements for guests, including coordinating car rentals and shuttle services as needed.
- Assisted guests with reservations, ensuring a seamless booking experience.
Guest Services Coordinator
West Mark Inn Hotel
04.2022 - 09.2022
- Gave information about area attractions and provided directions.
- Booked appointments, accepted payments and answered guest questions.
- Trained junior team members in customer service strategies and property policies.
- Confirmed arrival and departure times for guests.
Receptionist
Avis Car Rental
04.2022 - 09.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Shipping And Logistics - Logistics And Supply Chain Management
The Caribbean Maritime University
Kingston Jamaica 11-2022
Skills
- Customer service
- Guest services
- Problem-solving
- Hospitality services
- Time management
- Guest relations
- Oral and written communications
- Listening skills
- Administrative skills
Languages
English
Native or Bilingual
Timeline
Front Desk Agent
Home2 And Tru
04.2024 - 04.2025
Concierge Agent
5th Avenue Concierge
09.2023 - 03.2024
Guest Services Coordinator
West Mark Inn Hotel
04.2022 - 09.2022
Receptionist
Avis Car Rental
04.2022 - 09.2022
Shipping And Logistics - Logistics And Supply Chain Management
The Caribbean Maritime University
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