Dammeon Casales
Patient care coordinator
Las Vegas,Nevada
Summary
Organized busser/host/server with experience in fine dining restaurant environments. Effective creator of service structures with thoughtful organization. Efficient house manager and facilitator of rapid table turnover, boosting volume and increasing sales opportunities. Dedicated food service professional well-versed in food and beverage operations and guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
1
1
year of post-secondary education
1
1
Certificate
1
1
Spanish
Work History
Server
Toucan Tiki Lounge
Palms Springs, CA
12.2019 - 08.2020
- Arranged and prepared tables for OVER 60 customers to offer memorable experiences to guests and foster repeat business.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Checked identification for minimum age for sale of alcoholic beverages.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Kept register accurate through correct billing, payment processing and cash management practices.
Busser/Hostess
RA Sushi Bar Restaurant
Las Vegas, NV
03.2014 - 06.2017
- Assigned patrons to tables suitable for needs and restaurant section rotation
- Taking care of tables larger than 10.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Informed servers of newly seated parties for speedy service.
- Documented reservations, alerted servers and managers of large groups and prepared seating.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Collected information from arriving customers to seat groups or place them on waitlist.
Education
High School Diploma -
Del Sol Academy Of The Performing Arts
Las Vegas, NV 03.2010 - 08.2011
Skills
Dining area maintenance
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
CPR
Timeline
CPR
08-2022
Server
Toucan Tiki Lounge
12.2019 - 08.2020
Busser/Hostess
RA Sushi Bar Restaurant
03.2014 - 06.2017
High School Diploma -
Del Sol Academy Of The Performing Arts
03.2010 - 08.2011
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