Dammon E. Hughes
540 Old Front St. #3 Stone Mountain,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, and exceptional skills. Working effectively unsupervised and mastering skills.
Overview
7
7
years of professional experience
Work History
Warehouse Assembler
Ryder Logistics
Conyers, GA
03.2022 - 07.2023
- Reviewed client pick sheets and pulled appropriate products for orders.
- Fixed order discrepancies, locate missing materials and report damaged products.
- Warehouse picking rate at 70 items per hour.
Inbound Customer Service Representative
Athene
Des Moines, IA
11.2019 - 12.2021
- Handled escalated customer service concerns to preserve customer satisfaction.
- Resolved customer inquiries, questions and concerns to consistently offer quality service.
- 92% in Adherence.
Customer Experience Representative
Credit Acceptance
Southfield, MI
07.2021 - 07.2021
- Utilized consultative selling techniques to educate and offer existing customers additional services to drive sales.
- Kept accurate records of customer interactions, payments and issues.
- Answered questions and informed customers of current sales and promotions.
Technology Service Specialist I
Tek Systems
West Des Moines, IA
07.2018 - 10.2018
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Set up new desktop systems, configured and loaded required software and server permissions.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Product Specialist
Aureon
West Des Moines, IA
03.2016 - 05.2017
- Assisted with interlock device payments and collections
- Demonstrated and explained products, methods or services to induce prospective clients.
- 85% t0 95% CSAT
Education
Associate of Arts - Communications
Des Moines Area Community College
Des Moines, IA05.2011
Skills
- Problem-Solving
- Attention to Detail
- Verbal and Written Communication
- Strong Analytical and Problem Solving Skills
- Computer Proficiency
- Proactive Self-Starter
- Inbound and Outbound Calling
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Warehouse Assembler
Ryder Logistics
03.2022 - 07.2023
Customer Experience Representative
Credit Acceptance
07.2021 - 07.2021
Inbound Customer Service Representative
Athene
11.2019 - 12.2021
Technology Service Specialist I
Tek Systems
07.2018 - 10.2018
Product Specialist
Aureon
03.2016 - 05.2017
Associate of Arts - Communications
Des Moines Area Community College
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