Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Timeline
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DAMODAR KOLAKAR

DAMODAR KOLAKAR

Vasco Da Gama, Goa

Summary

Dedicated Security Guard onboard Norwegian Cruise Line (NCL) with strong experience in guest safety, communication, and crisis management. Highly motivated to transition into Shore Excursions or Sales, bringing shipboard knowledge, customer service skills, and a passion for enhancing guest experiences.

Overview

11
11
years of professional experience
3
3
years of post-secondary education

Work History

Security Guard (Customer-Facing Role)

Norwegian Cruise Line
04.2022 - Current
  • Maintained guest trust and shipboard safety through active patrolling and interaction.
  • Responded effectively to incidents, demonstrating calm communication under pressure.
  • Developed onboard experience and people skills directly applicable to guest service and sales.

Executive Security

InterGlobe Aviation Ltd. (IndiGo)
07.2017 - 04.2022
  • Screened passengers and ensured adherence to aviation safety protocols.
  • Engaged with travelers from diverse backgrounds, refining communication and service abilities.
  • Conducted profiling, surveillance, and emergency response procedures.

Sales & Marketing Executive

Reynolds Events & Promotion, Goa
06.2015 - 06.2017
  • Promoted products at client meetings and events, closing new business and retaining clients.
  • Negotiated deals, managed client records, and achieved sales targets.
  • Participated in trade shows and developed brand presence across Goa.

Customer Service Executive

Lapaz Garden, Goa
04.2014 - 06.2015
  • Provided responsive service to clients, ensuring satisfaction and loyalty.
  • Supported operations through clear communication and issue resolution.
  • Built strong rapport with internal and external stakeholders.

Education

Bachelor of Commerce -

Goa University
India
06.2014 - 07.2017

Skills

  • Cruise Guest Relations & Sales
  • Shore Excursion Coordination
  • Tour Sales & Promotion
  • Port & Destination Knowledge
  • Communication & Interpersonal Skills
  • Multicultural Teamwork
  • Public Speaking & Announcements
  • Crisis & Emergency Management
  • Time Management & Organization
  • Collaboration with Local Tour Operators
  • Complaint Handling & Service Recovery
  • Adaptability in Dynamic Environments

Languages

  • English
  • Hindi
  • Konkani
  • Kannada

Disclaimer

I hereby declare that the above information is true and correct to the best of my knowledge and belief.

Timeline

Security Guard (Customer-Facing Role)

Norwegian Cruise Line
04.2022 - Current

Executive Security

InterGlobe Aviation Ltd. (IndiGo)
07.2017 - 04.2022

Sales & Marketing Executive

Reynolds Events & Promotion, Goa
06.2015 - 06.2017

Bachelor of Commerce -

Goa University
06.2014 - 07.2017

Customer Service Executive

Lapaz Garden, Goa
04.2014 - 06.2015