Organized and dependable candidate successful at managing multiple priorities with positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
Work History
Direct Support Professional
Voca Of Indiana LLC
Indianapolis, IN
08.2021 - 06.2024
Administered medication as directed by physician.
Maintained clean, safe, and well-organized patient environment.
Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Participated in ongoing training opportunities to stay current on best practices in disability support services.
Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
Monitored clients to assess and report physical and behavioral changes to supervisors.
Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
Addressed emergency situations calmly and effectively, prioritizing the safety of both clients and staff members involved.
Transported clients to medical and dental appointments to provide support.
Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Improved client self-sufficiency through teaching essential skills such as meal preparation, housekeeping, and financial management.
Organized recreational events that encouraged relationship building among clients and increased their sense of belonging within the group home setting.
Led patient or group recreational activities for enhanced patient outcomes.
Educated clients and family members on relevant topics to support independent living.
Cooked meals and assisted patients with eating tasks to support healthy nutrition.
Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Monitored clients' overall health and well-being and noted significant changes.
Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
Identified needs and coordinated plans for travel and out-of-town functions.
Scheduled daily and weekly care hours for client caseload.
Printer Technician
Bell Techlogix
01.2020 - 07.2021
Enhanced printer efficiency by performing regular maintenance and troubleshooting tasks.
Maintained a safe work environment by adhering to company policies as well as local regulations regarding the handling of potentially hazardous materials found in some printing applications.
Streamlined inventory management by maintaining accurate records of parts used in repairs and replacements.
Implemented preventive maintenance procedures to minimize potential problems and extend the life of printing equipment.
Collaborated with other technicians to diagnose complex issues, ensuring quick resolutions and minimal disruptions to client operations.
Increased reliability of printers through meticulous inspections, cleaning, and calibration processes.
Replaced defective components and parts on malfunctioning computers and office machines.
Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Inventory Control Clerk
Amazon
10.2016 - 12.2019
Recorded information, shortages, and discrepancies to keep records current and accurate.
Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Trained new employees on inventory control processes, ensuring consistency across all team members.
Managed cycle counting program to maintain up-to-date inventory records and identify discrepancies early on.
Improved inventory accuracy by conducting regular audits and reconciling discrepancies.
Verified incoming products and checked delivery totals to keep system records current and accurate.
Kept up-to-date on store, shelf, and order availability of [Type] products.
Completed scheduled audits with efficient and accurate approach.
Completed physical inventory counts each month.
Assisted in processing of new inventory and disposal of outdated items to keep products fresh and up-to-date.
Inspected incoming and outgoing shipments to identify discrepancies with records.
Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Repair/Sales Technician
Aztec Computer Institute
03.2012 - 10.2016
Increased sales revenue by providing exceptional product knowledge and technical support to customers.
Built strong relationships with key accounts, securing repeat business and long-term loyalty from clients.
Continuously refined personal sales techniques through regular feedback and coaching sessions with management.
Delivered comprehensive training sessions to new hires, improving their competency in selling products effectively.
Implemented effective upselling strategies by identifying additional product needs among existing clientele base.
Participated in trade shows and conferences, expanding brand awareness and generating new leads for the sales pipeline.
Managed customer accounts to secure customer satisfaction and repeat business.
Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
Developed and implemented sales strategies to increase profits.
Generated new leads through networking and attending industry events.
Built relationships with customers and community to promote long term business growth.
Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Diploma - Electrical/Electronic Engineering
Yaba College Of Technology
Yaba
09.2012
High School Diploma -
Lagos State Senior Model College Kankon
Badagry
07.2010
Skills
Compassionate Caregiving
Behavioral Management
Decision-making support
Goal Setting
Social Skills Development
Crisis Management
Recreational Activities
Patient Management
Progress Documentation
Individualized Support Planning
Safety Monitoring
Community Integration
Medication Administration
CPR Certification
Time Management
Fast Learner
Critical Thinking
First Aid Certification
Attentive to People
Relationship Building
Clear Communication
Safety Compliance
Client Support
Decision-Making
Supportive Personality
Languages
English
Full Professional
Timeline
Direct Support Professional
Voca Of Indiana LLC
08.2021 - 06.2024
Printer Technician
Bell Techlogix
01.2020 - 07.2021
Inventory Control Clerk
Amazon
10.2016 - 12.2019
Repair/Sales Technician
Aztec Computer Institute
03.2012 - 10.2016
Diploma - Electrical/Electronic Engineering
Yaba College Of Technology
High School Diploma -
Lagos State Senior Model College Kankon
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MyNaisha JohnsonMyNaisha Johnson
Credentialing Specialist Team Lead at Voca LLCCredentialing Specialist Team Lead at Voca LLC