Damon Adams
Washington,DC
Summary
Dynamic communicator with a proven ability to lead teams toward collective goals and enhance guest satisfaction in hospitality roles. Known for a strong work ethic, exceptional organizational skills, and meticulous attention to detail. Aiming to leverage expertise in customer service to contribute positively to an organization while continuously taking on new challenges. Highly motivated professional with extensive knowledge of venues and entertainment offerings, ensuring memorable experiences for clients.
Overview
3
3
years of professional experience
Work History
Concierge
Hire One
Washington, DC
12.2023 - Current
- Handling resident package distribution and amenity reservations.
- Assisting management or contractors with department staff supervision, property events, and other tasks as needed.
- Building brand loyalty by ensuring a consistently positive experience, and a meticulously cared-for community.
- Provide information about the establishment, such as the location of departments or offices, employees within the organization, or services provided.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
Concierge at The Gantry DC
Greystar
Washington, DC
12.2022 - 05.2023
- Answered phones calls, deliver messages to leasing teams, residents, and staff as well as transfer calls to appropriate reference points, and assist with completed request call backs
- Assist residents with making amenity reservations and maintain calendar accordingly
- Taking and delivering food and beverage orders to residents, ensuring accuracy and prompt service
- Solving problems and providing timely assistance to residents and prospects with care.
- Facilitate contractor check-in and check-outs and cultivate relationships with the company preferred vendors
Concierge at Crossing DC
Hello Alfred
Washington, DC
04.2022 - 12.2022
- Trained new employees on policies, procedures, and customer service expectations.
- Handling guest inquiries, requests, and complaints in a professional and efficient manner.
- Greet residents and visitors, give visitors accurate directions, and maintain a current log of guests and incidents, anything that may occur during any shift.
- Swiftly respond to resident requests with an attentive and courteous demeanor.
- Resolved grievances or complaints to boost resident satisfaction by 100%.
Concierge at Crossing DC
Classic Concierge
Washington, DC
11.2021 - 04.2022
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Handled complaints from customers in an efficient manner while working towards satisfactory resolutions.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
- Performed administrative duties such as filing documents, managing inventory, and ordering supplies.
Education
Associate in Applied Science -
Johnson and Wales University
Charlotte01.2014
High School Diploma -
Henry E. Lackey
White Plains, MD05-2012
Skills
- Conflict Resolution
- VIP services
- Relationship building
- Team collaboration
- Administrative support
- Event planning experience
- Quality assurance
- Property management
- Strong leadership
- Exceptional communication
- Technology proficiency
References
References available upon request.
Timeline
Concierge
Hire One
12.2023 - Current
Concierge at The Gantry DC
Greystar
12.2022 - 05.2023
Concierge at Crossing DC
Hello Alfred
04.2022 - 12.2022
Concierge at Crossing DC
Classic Concierge
11.2021 - 04.2022
Associate in Applied Science -
Johnson and Wales University
High School Diploma -
Henry E. Lackey
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