Damon Allen
Mesa,AZ
Summary
Seasoned Store Manager specializing in management of retail locations. Polished professional skilled at training employees on exceptional customer service etiquette and sales techniques. Gifted in overseeing all facets of customer-facing and back-end operations. Results-driven retail management professional determined to exceed company sales goals. Successful at leveraging financial and marketing education to make smart purchasing and merchandising decisions. Forward-thinking in addressing and resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.
Overview
12
12
years of professional experience
Work History
Store Manager
Heena Shoppe
06.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Completed point of sale opening and closing procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Receiving Supervisor
Burlington Stores, Inc.
04.2012 - 11.2021
- Ensured safe working environment by enforcing safety protocols, leading toolbox talks, and providing necessary personal protective equipment.
- Directed and coordinated roles and responsibilities of receiving floor staff with efficiency and intelligence.
- Facilitated seamless communication between management and team members by conducting regular meetings, addressing concerns and providing updates on department initiatives.
- Improved warehouse efficiency by streamlining receiving processes and implementing best practices.
- Increased accuracy in shipments received, verifying quantities against purchase orders and invoices.
- Provided training to new team members, ensuring quick integration into daily operations and adherence to company policies.
- Oversaw returns processing, ensuring accurate documentation and timely return of damaged or incorrect items to suppliers.
- Prepared incident reports and gathered data when accidents occurred on receiving floor.
- Maintained organization of the receiving area, creating clear pathways for efficient material handling and storage.
- Developed strong relationships with carriers, resulting in improved communication and timely deliveries of inbound shipments.
- Reduced inventory discrepancies by conducting regular cycle counts and addressing root causes of variances.
- Conducted employee training and onboarding processes with strategic goals in mind.
- Collaborated with procurement department to resolve invoice discrepancies and expedite inbound deliveries.
- Kept detailed records of product influx and inventory for monthly, quarterly and yearly reports.
- Streamlined documentation procedures for inbound shipments, reducing errors in record-keeping while maintaining compliance with regulatory requirements.
- Optimized space utilization in the warehouse by reorganizing storage layouts based on product turnover rates.
- Managed scheduling of staff shifts to ensure adequate coverage during peak hours without compromising employee work-life balance.
- Established cross-functional collaboration with other departments, improving overall warehouse workflow efficiencies.
- Enhanced team productivity with effective delegation of tasks and consistent follow-up on progress.
Assistant Manager - Logistics
Turn7
11.2020 - 06.2021
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary changes.
- Improved warehouse efficiency by streamlining inventory management processes.
- Managed a team of logistics personnel, fostering a collaborative work environment that boosted productivity.
- Enhanced customer satisfaction by ensuring timely and accurate delivery of products.
- Analyzed supply chain data to identify opportunities for process improvements and cost savings initiatives.
- Developed training programs for new hires, leading to increased employee retention and overall workforce skill level.
- Coordinated with sales and marketing teams to ensure proper stock levels were maintained for high-demand products.
- Established strong relationships with key stakeholders such as vendors, carriers, and customers, creating a cohesive supply chain network.
- Streamlined communication between departments by implementing effective information-sharing systems and protocols.
- Coordinated cross-functional teams during periods of high demand or unexpected challenges to ensure seamless operations.
- Optimized transportation routes, resulting in reduced shipping costs and faster delivery times.
- Maintained detailed records of all logistical operations, providing valuable insight for future planning and decision-making processes.
- Implemented inventory control measures that minimized overstock situations while maintaining sufficient supplies for customer orders.
- Ensured compliance with industry regulations and company policies by regularly reviewing documentation and procedures.
- Reduced order processing time through the implementation of an organized tracking system.
- Assisted upper management in developing long-term strategic goals related to logistics, contributing to overall business growth.
- Oversaw daily shipment scheduling, ensuring optimal utilization of resources while meeting strict deadlines.
Field Supervisor
SEB
05.2015 - 06.2021
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
- Upheld company standards by enforcing strict adherence to policies and procedures during all field activities.
- Presented weekly and monthly performance reports to demonstrate team progress.
- Met with customers to resolve issues and build productive relationships.
- Planned and scheduled field activities according to set timelines and order of operations.
- Ensured quality control through meticulous inspections of job sites, identifying areas for improvement and implementing corrective actions.
- Collaborated closely with other Field Supervisors to share knowledge, expertise, and best practices in order to optimize overall performance.
- Established clear performance metrics for team members, providing regular feedback to encourage continuous improvement.
- Improved project efficiency by consistently monitoring work progress and providing timely feedback to team members.
- Enhanced team productivity with thorough training sessions on safety protocols and daily task management.
- Implemented best practices in field operations to ensure consistency across all projects under supervision.
- Facilitated collaboration between cross-functional teams to improve project outcomes and maintain a cohesive work environment.
- Investigated issues and developed effective solutions.
- Kept teams on task to complete milestones on time.
- Contributed to business growth by identifying new opportunities for expansion in the local market.
Education
Penny Pak
Philadelphia, PA06.1994
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Store operations
- Customer Service Management
- Training and mentoring
- Store Opening and Closing
- Team Leadership
- Friendly and Positive
- Outstanding communication skills
- Team leadership and coaching
- Inventory Management
- Store Merchandising
- Cash Management
- Retail Inventory Management
- Shift Scheduling
- Employee Training
- Inventory Control
- Recruitment and hiring
- POS Systems
- Goals and performance
- Team Building and Leadership
- Operations Management
Timeline
Store Manager
Heena Shoppe
06.2021 - Current
Assistant Manager - Logistics
Turn7
11.2020 - 06.2021
Field Supervisor
SEB
05.2015 - 06.2021
Receiving Supervisor
Burlington Stores, Inc.
04.2012 - 11.2021
Penny Pak