Damon Baker
Las Vegas,NV
Summary
Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Customer-oriented General Manager with 23 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
22
22
years of professional experience
Work History
Sales Representative
Hilton
Las Vegas, NV
03.2022 - Current
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Developed and delivered engaging sales presentations to convey product benefits.
General Manager
Menzies Aviation
Las Vegas, NV
02.2017 - 02.2020
- Established and administered annual budget with controls to prevent overages, minimize burn rate and support sustainability objectives.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Reduced corporate risk by managing shrink processes and controlling inventory levels.
- Developed and maintained relationships with customers and suppliers through account development.
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Sold fuel services and contracted airlines with Jet-A, Unleaded/Diesel for ground equipment.
- Maintained extensive knowledge of company products and services.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems
Operations Manager
Aircraft Services International Group
Las Vegas, NV
06.2004 - 06.2017
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Collaborated with process owners to refine procedures, devise best practices and correct quality audit findings.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Increased sales by $1.2M by establishing goals, overseeing performance and mentoring staff.
- Managed 100 team members across 5 departments, resulting in approximate $3.5 M increase in annual revenue.
Duty Manager
Signature Flight Support
Las Vegas, NV
06.2003 - 06.2004
- Handled employee-related issues to improve performance, professional conduct and attendance reliability.
- Initiated plans to improve customer relations, quality standards and service efficiency.
- Developed schedules for up to 70 employees per shift
- Oversaw fueling/ramp operations with team of 150 personnel
Supervisor
Signature Flight Support
Las Vegas, NV
09.2001 - 06.2002
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Provided supportive link between external customers and internal operations.
- Managed over 50 customer calls per day and increased fuel sales by 5%.
Lead Line Service Technician
Signature Flight Support
Las Vegas, NV
02.1997 - 09.2001
- Documented all operations and managed communication with team members.
- Refilled aircraft potable water tanks, applying appropriate safety and health guidelines to connections and transportation.
- Communicated with dispatchers and traffic control personnel to coordinate vehicle movements.
- Towed aircraft to gates and hangars using tractors and other vehicles.
- Operated de-icing equipment such as truck-mounted cranes and sprayers.
- Inspected aircraft for cracks, metal fatigue and other signs of wear or damage.
Education
No Degree - Aviation/Flight School
Aerleon Flight School
North Las Vegas, NV06.1999
No Degree - Flight School
Certified Flight Instruction
McCarran Airport04.1997
High School Diploma -
Valley High School
Las Vegas, NV06.1991
Skills
- Decision Making
- Sales Promotion
- Program Optimization
- Training Management
- Customer Service Management
- Quality Assurance
- Excellent people skills
- Sales expertise
Timeline
Sales Representative
Hilton
03.2022 - Current
General Manager
Menzies Aviation
02.2017 - 02.2020
Operations Manager
Aircraft Services International Group
06.2004 - 06.2017
Duty Manager
Signature Flight Support
06.2003 - 06.2004
Supervisor
Signature Flight Support
09.2001 - 06.2002
Lead Line Service Technician
Signature Flight Support
02.1997 - 09.2001
No Degree - Aviation/Flight School
Aerleon Flight School
No Degree - Flight School
Certified Flight Instruction
High School Diploma -
Valley High School
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