Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
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Damon Benedetto

Waxahachie,TX

Summary

Top-performing operations leader with experience developing and implementing practices, policies and procedures, training programs and franchise management. Thrives on innovating approaches tailored to the needs of the organization and projects. Collaborator with all company departments to design and deliver comprehensive solutions that increase sales and grow market share. Disciplined manager able to deliver operational targets through efficiency improvements while strengthening process controls and increasing client satisfaction through improved quality. Blended skill set used to apply an operations focus in process review and improvement initiatives and to leverage relationships within organizations to deliver effective training and development programs. Motivating leader who develops, mentors, and empowers employees to excel.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Vice President of Operations

Abby Senior Living
08.2022 - Current
  • Currently overseeing 3 States (Louisiana, Arkansas, and Texas)
  • Financial oversight support in NOI, food, labor, supplies and asset management
  • Set up vendor accounts within the respected property and create budgets for new operations
  • Help build Policy & Procedure Manuals for the Dining Program to be followed by all properties with new/current employees
  • Responsible for all management staffing/training within the Dining Program
  • Direct point of contact for Crandall audits and resident/employee survey program
  • Redesign the menu in place and build recipe books to execute
  • Built and designed the Market Café program in 3 separate properties along with the All Day Dining program with a POS System in place
  • Created an administrative tool for labor tracking, Turnover Reports, and Training Department Hours
  • Created additional tracking tools for Sales, Completed Tours with percentages, Care level review per property, Concession tracking per the contract signed etc...

REGIONAL DIRECTOR of CULINARY

Holiday Retirement
01.2018 - 08.2022
  • Oversee operations in 52 communities in 8 states with financial oversight in food, labor and supplies
  • Responsible for all management staffing within the communities
  • Strong track record of low employee turnover for 4 months running (123% down to 86%)
  • Developed a strong track record for turning around under-performing communities in all key performance metrics including, but not limited to sales growth, productivity, cost of goods sold, mystery shoppers, turnover, and store churn by leveraging sound action plans accompanied by very comprehensive follow-up
  • Collaborated on the development of many new product offerings
  • Impacted company standards and daily operating procedures through various contributions, including the development of improved daily checklists, prep sheets, and the development of new operating procedures around new product rollouts.

Regional Operations Director

Tropical Smoothie Café
01.2015 - 01.2018
  • Directed all daily operations for a well-established business and local store development plan in an extensive franchise base placed in the Arkansas, Texas and Oklahoma market
  • Supervised all areas of company operations with a primary focus on delivery logistics and new account set-up
  • Negotiated purchasing contracts with existing vendors
  • Responsible for purchasing all new equipment for the franchise base while ensuring all ROI targets were being met
  • Directly supervised all areas of Procurement and Accounts Receivable and Accounts Payable, including weekly cash flow analysis
  • Reported directly to ownership.

Franchise Operations Consultant

Dickeys Barbecue Pit
01.2010 - 01.2015
  • Supervised 39 stores in the SD/ND, NE, KS, MO, OR and WA markets ranging from $2.3 to $2.5 million in monthly sales
  • Responsible for all management staffing within the stores
  • Strong track record of low employee turnover
  • Developed a strong track record for turning around under-performing stores in all key performance metrics including, but not limited to sales growth, productivity, cost of goods sold, mystery shoppers, turnover, and store churn by leveraging sound action plans accompanied by very comprehensive follow-up
  • Collaborated on the development of many new product offerings
  • Impacted company standards and daily operating procedures through various contributions, including the development of improved daily checklists, prep sheets, and the development of new operating procedures around new product rollouts.

Franchise Business Consultant

Pizza Inn
01.2007 - 01.2010
  • Directed all daily operations and developmental plans for a franchise based in the D/FW, Arkansas and Louisiana markets, primarily consisting of full-service restaurants
  • Supervised all areas of operations, logistics and sales support
  • Was face of organization with existing vendors
  • Purchased equipment for franchisees; monitored procedures to ensure ROI targets were met.

Education

Associates Degree, Business and Culinary -

University of North Texas

Skills

  • Strategic Planning
  • Budget Management
  • Quality Assurance
  • Vendor Management
  • Sales Support
  • Customer Relationship Management
  • Cost Controls
  • Team Leadership
  • Employee Retention
  • Negotiations
  • Brand Management
  • Loss Prevention

Certification

ServeSafe Proctor Certified

Timeline

Vice President of Operations

Abby Senior Living
08.2022 - Current

REGIONAL DIRECTOR of CULINARY

Holiday Retirement
01.2018 - 08.2022

Regional Operations Director

Tropical Smoothie Café
01.2015 - 01.2018

Franchise Operations Consultant

Dickeys Barbecue Pit
01.2010 - 01.2015

Franchise Business Consultant

Pizza Inn
01.2007 - 01.2010

Associates Degree, Business and Culinary -

University of North Texas

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Damon Benedetto