Damon Birge
Lynnwood
Summary
Customer Service Specialist with over 3 years of experience in logistics, hospitality, and healthcare. Demonstrated ability to enhance delivery efficiency and customer satisfaction through effective route optimization and support strategies. Experienced in training teams to achieve high performance and committed to operational excellence. Recognized for strong work ethic, adaptability, and exceptional interpersonal skills in fast-paced environments.
Overview
5
5
years of professional experience
3
3
Certifications
Work History
Diesel Mechanic
TA
North Bend
07.2025 - Current
- Diagnosed mechanical issues in diesel engines and related systems efficiently.
- Conducted routine inspections on fleet vehicles, ensuring safety compliance.
- Performed preventative maintenance on diesel engines and equipment to enhance reliability.
- Utilized diagnostic tools for troubleshooting engine performance issues effectively.
- Collaborated with team members to optimize repair processes and workflows.
- Documented maintenance activities and service records with accuracy.
- Repaired and maintained diesel fuel systems and components to restore functionality.
- Installed new parts including radiators, injectors, and alternators to improve performance.
Tire and Lube Technician
Team Car Care
Redmond
04.2025 - 07.2025
- Performed oil changes and fluid top-offs for various vehicle models.
- Conducted tire rotations and pressure checks to ensure optimal performance.
- Inspected vehicles for safety issues and communicated findings to customers.
- Maintained a clean and organized work environment following safety protocols.
- Supervised daily operations and ensured compliance with safety protocols.
- Coordinated crew activities and assigned tasks for efficient workflow.
- Trained new team members on equipment use and company procedures.
Fedex Delivery Vendor
Brosman Logistics
Redmond
08.2023 - 07.2025
- Maintained 100% on-time delivery record since August 2023 for Brosman Logistics.
- Optimized route plans to enhance delivery efficiency and reduce travel time.
- Implemented real-time tracking system, boosting transparency and customer trust.
- Navigated complex routes with precision, solving logistical challenges effectively.
- Trained new team members in navigation and customer service, enhancing overall team performance.
- Provided exceptional service, contributing to improved company reputation.
- Delivered packages consistently as a FedEx vendor for Brosman Logistics, ensuring reliability.
Bartender
Mira Mar
Gooding
06.2022 - 12.2024
- Showcased authoritative knowledge of spirits and beverages
- Boosted sales by 20% through enthusiastic upselling techniques
- Maintained inventory, ensuring optimal stock levels
- Trained new team members, enhancing overall service quality
- Elevated guest experience by expertly crafting cocktails, driving repeat business.
Disability Support Worker
H.A.S Inc.
Twin Falls
01.2023 - 08.2023
- Provided empathetic care to disabled clients
- Implemented innovative support strategies
- Collaborated with multidisciplinary teams
- Enhanced clients' quality of life by 30%
- Worked closely with teams to develop and implement support strategies for clients.
- Monitored and adapted care plans to meet individual client needs effectively.
Bartender
Yellowstone Restaurant and Lounge
Pocatello
02.2021 - 06.2022
- Oversaw bar area at Yellowstone Restaurant and Lounge
- Maintained high standards of service
- Excelled in mixology and drink pairing
- Effectively handled challenging situations
- Passionately created unique cocktails, contributing to an 18% revenue increase.
- Managed inventory with precision, minimizing waste and optimizing resources.
Education
Medication Pass Certificate -
College of Southern Idaho
Twin Falls, ID02.2023
CPR/AED Certificate - Health and Wellness
College of Southern Idaho
Twin Falls, ID02.2023
CompTIA A+ 220-1101 Core 1 ~ Core 2 - Information Technology
Professor Messer's IT Training
OnlineSkills
- Customer service and support
- Problem solving and diagnostics
- Team training and collaboration
- Innovative solutions
- Adaptability and flexibility
- Engine rebuilding and repair
- Fleet and preventative maintenance
- Vehicle inspection and safety management
- Route optimization strategies
- Effective communication skills
- Emission control systems expertise
- Heavy equipment repair techniques
- Transmission and exhaust systems repair
Personal Information
- Age: 24
- Driving License: Idaho Number - IA267805E
Certification
UST Class C
Timeline
Diesel Mechanic
TA
07.2025 - Current
Tire and Lube Technician
Team Car Care
04.2025 - 07.2025
Fedex Delivery Vendor
Brosman Logistics
08.2023 - 07.2025
Disability Support Worker
H.A.S Inc.
01.2023 - 08.2023
Bartender
Mira Mar
06.2022 - 12.2024
Bartender
Yellowstone Restaurant and Lounge
02.2021 - 06.2022
Medication Pass Certificate -
College of Southern Idaho
CPR/AED Certificate - Health and Wellness
College of Southern Idaho
CompTIA A+ 220-1101 Core 1 ~ Core 2 - Information Technology
Professor Messer's IT Training