Damon Boatwright
Montclair,NJ
Summary
Proven track record in enhancing brand reputation and client loyalty, notably with EcoSure, through strategic planning and relationship building. Excelled in compliance and client engagement, leveraging excellent communication and multitasking skills to drive positive change and ensure adherence to regulatory standards. Achieved significant improvements in service delivery and operational efficiency.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Brand Protection Advisor
EcoSure
11.2023 - Current
- Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
- Navigated complex regulatory requirements to ensure compliance in all advisory activities.
- Utilized various tools for data capture such as photography, audio recordings, or mobile applications to ensure comprehensive documentation during mystery shopping visits.
- Influenced positive change in employee performance through timely communication of evaluation results to clients for immediate action plans implementation.
- Verified pricing accuracy and inventory management practices to ensure accurate representation of products available to customers.
- Maintained confidentiality of both personal information and assignment details throughout the entire mystery shopping process.
- Assisted in the identification of potential compliance issues by thoroughly examining store policies and procedures during visits.
- Evaluated employee performance through discreet interactions, assessing their knowledge, professionalism, and problem-solving skills.
- Strengthened brand reputation by ensuring consistent implementation of company standards across multiple locations.
Advisor Project Associate (Food Safety/Guest Exp)
Deloitte
03.2023 - 11.2023
- Conducted regular quality assurance audits to maintain compliance with food safety regulations and industry standards.
- Audited food safety practices to evaluate performance and deliver effectiveness of preventive controls.
- Upheld the highest ethical standards in all inspection activities, ensuring unbiased evaluations and promoting a culture of integrity within the field.
- Collaborated with facility managers to implement corrective actions for identified safety violations.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Analyzed guest data to identify trends and areas for improvement in service delivery.
- Monitored staff performance and provided feedback and guidance.
Salumi & Formaggi Lead Artisan
Eataly
09.2021 - 03.2022
- Streamlined ordering process by implementing an organized system for tracking supplier deliveries and invoices.
- Educated customers on cheese pairings with wines, beers, and other foods to enhance their overall experience.
- Maintained high standards of quality by regularly inspecting cheeses for freshness and proper storage conditions.
- Provided exceptional customer service by promptly addressing concerns or complaints regarding products or service.
- Assisted in the creation of visually appealing cheese displays, resulting in increased customer interest and sales.
- Conducted weekly inventory checks, ensuring adequate stock levels and minimizing waste due to spoilage.
- Developed strong relationships with suppliers, negotiating favorable pricing and securing exclusive products for the store.
- Boosted store reputation through active participation in local food festivals and farmer''s markets.
- Organized regular tasting events to showcase new products and facilitate community engagement.
Cheesemonger
Central Market HEB
03.2019 - 03.2022
- Stocked food and service products, requesting reordering needs through supervisor.
- Conducted weekly inventory checks to ensure adequate stock levels and proper rotation of perishable items.
- Greeted customers to educate, answer questions and prepare cheese.
- Created informative signage highlighting specific cheeses'' characteristics, origin stories, or pairing suggestions for enhanced browsing experience.
- Assisted customers with special requests or custom orders for events like weddings or corporate functions requiring unique cheese selections.
- Developed in-depth knowledge of various cheese types, enabling accurate suggestions for pairings and recipes.
- Sanitized and cleaned counters, shelves, floors and food service equipment.
- Coordinated with other departments, such as deli or bakery, to create cross-promotional opportunities and maximize overall sales potential.
- Utilized knowledge of international cheeses to accommodate diverse clientele with varied tastes and dietary requirements.
Prepared Foods Team Member
Whole Foods Market Inc
09.2015 - 03.2019
- Maintained a clean and organized workspace, ensuring efficient food preparation and safety.
- Completed all hot and cold food assignments to meet deadlines for meal preparation.
- Stocked food items upon manger request and adhered to food safety standards at all times.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Collaborated with team members to complete tasks efficiently and deliver high-quality products consistently.
- Reduced food waste by implementing proper storage techniques and monitoring expiration dates closely.
- Developed strong product knowledge to provide accurate information and make personalized recommendations to customers.
- Demonstrated flexibility by working across multiple stations within the prepared foods department as needed.
- Maintained knowledge base of company pricing, products and services.
Education
Bachelor of Science - Physical Education/Adult Fitness
Kean University
Union, NJ05.2012
Skills
- Relationship Building
- Strategic Planning
- Presentations and public speaking
- Client Engagement
- Compliance requirements
- Data Interpretation
- Excellent Communication
- Multitasking
- Time Management
- Relationship Development
- Administration Collaboration
Certification
- Food Protection Manager Certification- ServSafe
Timeline
Brand Protection Advisor
EcoSure
11.2023 - Current
Advisor Project Associate (Food Safety/Guest Exp)
Deloitte
03.2023 - 11.2023
Salumi & Formaggi Lead Artisan
Eataly
09.2021 - 03.2022
Cheesemonger
Central Market HEB
03.2019 - 03.2022
Prepared Foods Team Member
Whole Foods Market Inc
09.2015 - 03.2019
Bachelor of Science - Physical Education/Adult Fitness
Kean University
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