Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Damon Cagle

Hackett,AR

Summary


Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance performance.

Overview

16
16
years of professional experience

Work History

Roofing Project Manager

Vision Exteriors
11.2022 - 11.2024
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
  • Managed risk assessments and implemented mitigation strategies to minimize potential issues during project execution.
  • Coordinated material procurement and required services for projects within budget requirements.
  • Monitored project progress, identified risks and took corrective action as needed.

Store Manager

Phoenix Avenue Tire
12.2013 - 06.2022
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Interacted well with customers to build connections and nurture relationships.
  • Handled problematic customers and clients to assist and maintain excellent customer service.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.

Tire and Lube Technician

Phoenix Avenue Tire
06.2008 - 12.2013
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Improved customer satisfaction by providing timely and accurate tire and lube services.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Assisted team members in completing complex repairs, fostering collaboration within the workplace.
  • Provided clear explanations of required repairs or maintenance tasks to customers, building trust through transparency.
  • Assisted team by keeping shop tidy, clean, and free of safety hazards.
  • Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
  • Identified potential issues during routine maintenance checks, proactively preventing costly repairs or breakdowns for clients.
  • Collaborated with team members to streamline processes, resulting in reduced wait times for customers.

Education

General Studies

Mulberry High School
Mulberry, AR

Skills

  • Project management
  • Schedule management
  • Work flow planning
  • Client rapport
  • Customer service
  • Decision-making
  • Verbal and written communication
  • Time management

Additional Information

  • 15 plus years Customer Service experience
  • Friendly, articulate and courteous with strong problem solving skills
  • Effective communicator, building positive relationships with management, clients and staff.
  • Organizational skills with the ability to prioritize and multi-task.

Timeline

Roofing Project Manager

Vision Exteriors
11.2022 - 11.2024

Store Manager

Phoenix Avenue Tire
12.2013 - 06.2022

Tire and Lube Technician

Phoenix Avenue Tire
06.2008 - 12.2013

General Studies

Mulberry High School

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Damon Cagle