Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damon Campbell

Portersville,PA

Summary

Accomplished Parts Counterman at Highway Equipment Company, adept in inventory management and customer service, significantly enhanced vendor relations and optimized inventory costs. Leveraged strong communication skills to exceed service guidelines, demonstrating profound expertise in ordering parts and invoice processing. Achieved notable improvements in financial discrepancy mitigation and customer satisfaction.

Overview

15
15
years of professional experience

Work History

Parts Counterman

Highway Equipment Company
03.2018 - 09.2024
  • Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
  • Mitigated financial discrepancies by managing inventory, damaged goods and backorders.
  • Ordered parts for customers, repair shops and service department for use in commercial heavy equipment.
  • Ordered parts from various distributors to fulfill demands.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Located new vendors with better costs per unit and set up favorable terms and pricing structures to reduce company expenses.
  • Assisted customers in finding appropriate parts promptly.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Inspected parts for defects, removing damaged parts, and replacing with new ones.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Completed sales and service documentation for customer and business records and provided receipts of purchase.

Warehouseman

Groff Tractor & Equipment
02.2015 - 03.2018
  • Prepared pallets of boxes for easy transportation between customer and storage locations.
  • Used hand-held scanners and physical logs to accurately track item movements.
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Followed verbal and written instructions to properly move and ship products.
  • Kept storage areas organized, clean, and secure to fully protect company assets.
  • Removed debris and hazardous materials from packing area to avoid contamination.
  • Successfully navigated large shipments of materials through tight spaces and busy facilities.
  • Operated equipment while observing standard safety procedures.


Assistant Receiving Manager

Bed Bath & Beyond
03.2011 - 02.2015
  • Maintained positive relationships with representatives of UPS, FedEX, USPS, and DHL shipping companies.
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Operated forklifts, lift trucks, and hand trucks to move items around warehouse.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.

Sales Associate

Borders Group
04.2009 - 02.2011
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Built relationships with customers to encourage repeat business.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Education

Master of Arts - History

Slippery Rock University of Pennsylvania
Slippery Rock, PA

Skills

  • Service team support
  • Customer Service
  • Shipping and receiving
  • Inventory Auditing
  • Inventory Management
  • Ordering parts
  • Vendor Relations
  • Shipping coordination
  • Invoice Processing

Timeline

Parts Counterman

Highway Equipment Company
03.2018 - 09.2024

Warehouseman

Groff Tractor & Equipment
02.2015 - 03.2018

Assistant Receiving Manager

Bed Bath & Beyond
03.2011 - 02.2015

Sales Associate

Borders Group
04.2009 - 02.2011

Master of Arts - History

Slippery Rock University of Pennsylvania
Damon Campbell