Damon Clinkscales
Frisco,Texas
Summary
With over 15 years of sales, marketing, and client engagement experience, my career is a demonstration of servicing customers unique needs across a spectrum of industries. From healthcare, to personal and commercial banking, insurance, and home loans I am the passionate, energetic, creative, articulate, success driven champion of company and client objectives.
Professional mortgage specialist with proven experience in financial sector. Adept at managing loan applications, assessing borrower eligibility, and ensuring compliance with regulations. Strong focus on team collaboration and achieving results. Reliable, adaptable, and skilled in customer relations, risk assessment, and financial analysis.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Mortgage Professional
Nationstar/Mr. Cooper
03.2025 - 07.2025
- Client Centric Activities:
- High-Volume Inbound/Outbound Call Handling
- Customer Relationship Building
- Consultative Selling Techniques
- Conflict Resolution & Escalation Management
- Empathetic Communication & Rapport Building
- Time Management in Fast-Paced Environments
- Client Centric Activities Core Mortgage & Sales Skills
- Mortgage Loan Origination (Government & Conventional)
- Loan Application Processing & Documentation
- NMLS Licensing & Compliance Knowledge
- Sales Pipeline Management
- Lead Conversion & Follow-Up Strategies
- Familiarity with Loan Origination Software (LOS)
- Resilience & Adaptability
- Goal-Oriented Mindset
- Positive Attitude & Team Collaboration
- Problem-Solving Under Pressure
- Attention to Detail
- Managed multiple loan applications simultaneously, ensuring thorough attention to detail and adherence to deadlines.
Mortgage Broker Associate
Hometown Lending (West Capital Lending, LLC)
01.2024 - 03.2025
- Expertise in assisting clients in generating generational wealth through mortgage
- Explained entire mortgage loan process to borrower.
- Conducted comprehensive financial assessments to determine borrower eligibility for various loan programs, optimizing client outcomes.
- Mentored junior team members by sharing best practices and expertise acquired over years of experience in the field of mortgage brokerage services.
- Streamlined the loan application process for faster approvals and increased customer retention.
- Developed strategies to retain existing clients and maintain long-term connections, fostering customer loyalty and repeat business opportunities.
- Maintained a strong network of industry professionals, fostering valuable partnerships that benefited clients and business growth.
Client Service Associate
JP Morgan Chase, Plano Texas
06.2022 - 03.2024
- Client Centric Activities:
- Coordinated and trained clients on systems and enhancements.
- Handled complex relationships and high-profile portfolios, while providing service at the same level for ALL clients
- Developed and deepened relationships with portfolio, was proactive in identifying problems and themes.
- Recommend/implement service enhancements where appropriate.
- Investigated and solved root causes of process inefficiencies and make proposals on opportunities for process improvement
- Built in-depth understanding of the client’s organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client
- Approached issues with a sense of urgency and exceeded expectations by over-communicating
- Engaged professionally in person, emails and on the phone to assist with every client need or issue
- Keep building and continually revamping the client relationship
- Delivered on Partner Relationships:
- Coordinated, managing, and lead Client meets and Treasury reviews
- Interacted with other teams to collaborate and problem-solve and initiate change to further drive superior service improvements and product offerings
- Adhere to the department policies and procedures for client requests
- Worked independently and in a team environment to maximize productivity in a most efficient manner
- Establish strong relationships with internal partners in Treasury sales and across various functions
- Introduced and implemented Technologies to support client consultation & requests, enabling the client
- Be more self efficient.
Mortgage Broker Associate
Still Waters Lending, LLC
05.2020 - 01.2024
- Expertise in assisting clients in generating generational wealth through mortgage
Town Square Mortgage and Investments, LLC Addison TX
11.2017 - 07.2019
- Developed a proven processes for prospecting clients while cultivating relationships with industry experts.
- Work on complex loan application documents while ensuring all parties involved maintained constant contact and received proper disclosures/updates.
- Conducted customized credit and financial analysis for prospective clients with bespoke needs with profiles ranging from $100k-$5M net worth
- Effectively communicate my expertise in mortgages loans across a spectrum of client knowledge bases with empathy and accuracy. Resulting in multiple referrals
- Take a hands-on approach to actively research and apply programs that are beneficial to a client’s lending needs.
- Successfully negotiated resolutions on discrepancies between borrowers, lenders and financial institutions on SX amount of loan values.
- Mitigated potential issues with Underwrites to rectify application problems in an efficient and timely manner.
- Proactive in reviewing loan files and ensuring information is updated to current guidelines and standards
- Updated borrowers through each step of loan application, approval and closing processes while remaining attentive to customer needs.
- Executed a team-oriented approach by collaborating with sales agents, realtors, financial planners, and accountants to attract clients and enhance mutually beneficial partnerships.
Insurance Consultant
AAA Texas, Frisco, Texas
04.2012 - 02.2018
- Expert in various insurance products for businesses and individuals on behalf of AAA Texas, including automobile, life and property.
- Clearly and concisely communicated with policyholders from various backgrounds their policy and suggest additions or alterations.
- Productively developed a processing pipeline separate from company leads.
- Accolades for being the 2013 Bahamas Qualifier & 2014 Cancun Qualifier Sales trip winner.
Personal banker
JP Morgan Chase Bank, Willowbend, Plano TX
11.2009 - 04.2012
- Specializing in customer acquisition and retention. I performed due diligence on clients’ needs and circumstances and provided dedicated solutions across investments and retirement accounts, including checking and savings accounts.
- Prospecting high net worth Clients for Investment products
- Servicing new and existing customer with all retail banking needs.
- Accolades –Top performing new banker 1st and 2nd quarter 2010 & 2011; 2010 new bankers class speaker
Marketing Specialist / Associate Marketing Manager
VHA, Irving, Texas
03.2006 - 10.2008
- Healthcare Alliance serving over 2,200 hospitals throughout the U.S.
- Developed and coordinated event marketing plans for industry and company events. Initiated direct marketing programs from creative concept to production and implementation - including sales support materials.
- As part of the Brand Management team, conferred with clients both internally and externally to determine advertising and promotion requirements and budgetary limitations. Ensured projects were in line with brand standards and client compliance requirements. Prepared and presented project updates and analysis to senior management. Increased qualified sales leads at industry events by 20% by redirecting the marketing focus to create a more targeted audience.
- Increased qualified sales leads at industry events by 20% by redirecting the marketing focus to create a more targeted audience.
- Received multiple employee recognition awards for customer service and client relations both internally and externally.
Education
Communication Studies
California State University Northridge
Northridge, United StatesSkills
Document review
Relationship management
Loan processing
Loan origination
Credit analysis
Goal oriented
Sales development
Document analysis
Residential mortgage lending regulations
Credit evaluation
Licensed mortgage loan originator
Certification
Licensed Loan Originator- 2017 NMLS#743816
Timeline
Mortgage Professional
Nationstar/Mr. Cooper
03.2025 - 07.2025
Mortgage Broker Associate
Hometown Lending (West Capital Lending, LLC)
01.2024 - 03.2025
Client Service Associate
JP Morgan Chase, Plano Texas
06.2022 - 03.2024
Mortgage Broker Associate
Still Waters Lending, LLC
05.2020 - 01.2024
Town Square Mortgage and Investments, LLC Addison TX
11.2017 - 07.2019
Insurance Consultant
AAA Texas, Frisco, Texas
04.2012 - 02.2018
Personal banker
JP Morgan Chase Bank, Willowbend, Plano TX
11.2009 - 04.2012
Marketing Specialist / Associate Marketing Manager
VHA, Irving, Texas
03.2006 - 10.2008
Communication Studies
California State University Northridge