Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

DAMON JAMES COLLINS

West Jordan ,UT

Summary

Innovative Product Owner highly driver to delivering high-quality work in fast-paced environments. Skilled in agile methodologies, user story creation, and backlog prioritization to ensure projects meet deadlines and exceed expectations. Possess strong skills in stakeholder communication, negotiation, and team collaboration, ensuring seamless integration of business requirements with technical solutions. Excel at problem-solving, adaptability, and leadership to drive product development forward.

Overview

12
12
years of professional experience

Work History

Product Owner

Upbound
Draper, UT
04.2025 - Current
  • Coordinated release planning activities including feature sets, launch dates, marketing campaigns.
  • Maintained knowledge base of current industry trends and emerging technologies.
  • Developed user stories, acceptance criteria, and mockups for new features.
  • Ensured compliance with regulatory standards related to the product portfolio.
  • Developed process documentation related to the product life cycle management.
  • Advised on technical solutions that align with product objectives.
  • Partnered with software development team to design custom applications and trackers to meet client needs.

Solutions Engineer

Upbound
Draper, UT
01.2024 - Current
  • Developed and tested software integration solutions for customer projects.
  • Provided technical support to customers during the implementation of new systems or applications.
  • Performed troubleshooting and analysis of system issues in order to identify root cause.
  • Assisted with the design, deployment, and maintenance of complex network architectures.
  • Created detailed documentation outlining system configurations and processes for customer support teams.
  • Analyzed user requirements and implemented appropriate solutions to meet those needs.
  • Collaborated with other departments on project planning, resource allocation, and timeline management.
  • Identified areas of improvement within existing systems or processes and proposed viable solutions.
  • Handled design development, delivery and implementation for assigned projects.
  • Evaluated current system architecture against customer requirements in order to suggest improvements.
  • Documented best practices related to system administration tasks such as backup and restore operations.
  • Ensured compliance with applicable industry standards throughout all stages of product implementation.
  • Designed, tested, and debugged applications using programming languages such as Java and C++.
  • Created detailed documentation for all solutions developed.

Image Consultant

Self Employed
, UT
04.2021 - Current
  • Devised public relations strategies to engage with and influence general public in support of accomplishing business objectives and boosting revenues.
  • Responded to requests for information from media or designated appropriate spokespeople or information sources for requests.
  • Making sure people become the best version of themselves wether that be to market themselves or just for social reason.

Application Support Engineer

Upbound
Draper, UT
08.2021 - 12.2023
  • Collaborated with internal teams to resolve customer issues and support customer facing service goals, as well as back-end issues.
  • Collaborated with QA and other Developers writing and reviewing code to push into production.
  • Reviewing and writing code in Visual Studio.
  • Worked with Ruby
  • Worked with Python
  • Skilled at writing query's and collecting data in Periscope
  • Provided technical support to Acima's engineering team during completion of projects, from initial planning through final delivery.
  • Identified opportunities to standardize application engineering tasks, encouraging expedited development tasks through repetition.
  • Wrote supporting narratives for technical proposals, highlighting advantages and outlining solutions for apparent challenges to secure bid acceptance on projects.
  • Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
  • Conducted full lifecycle software development from planning to deployment and maintenance.
  • Tackled development tasks based on system requirements and documented approaches.

Lead Processor

Upbound
Draper, UT
01.2021 - 08.2021
  • Reviewed incoming documents for accuracy and noted problems.
  • Analyzed capacity, loan approval, or denial.
  • Maintaining a constant work flow with minimal to no errors
  • Providing an excellent customer service for our customers to get their from an approved status to a funded status.

Director of Operations

Amazon/Webtodoor
West Valley City, UT
11.2018 - 10.2020
  • Director Of Operations Management.
  • My responsibilities included management for over 150 drivers plus managers under me.
  • On a day to day my work considered of taking daily calls from employees, managing payroll, reviewing performance reports and making sure our vehicle maintenance was standard and ensures a safe work environment for our amazon employees
  • Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
  • Motivated and supported amazon workers completing work to increase work quality and team productivity.
  • Assigned work to employees based on project requirements and individual team member strengths.
  • Assigned and monitored workload for all direct reports, bolstering availability and development of talent needed to meet current and future needs.

Signal Support System Specialist

Army
Wahiawa, HI
08.2015 - 08.2019
  • Identified issues and initiated troubleshooting methods for signal support services, including radio, satellites, wire and battlefield automated systems.
  • Maintained signal support systems and provided technical advice to commanders, staff and subordinates.
  • Installed and employed signal support systems and terminal devices for battlefield situations.
  • Developed wiring diagrams, layout drawings and specifications for functional prototyping and development testing.
  • Installed and updated wiring, programmable logic controllers and AC/DC drives.
  • Produced electronics drawings and other graphics representing industrial control, instrumentation, sensors and analog or digital telecommunications networks.
  • Handled trouble calls on production and processing equipment and facilities.
  • Evaluated machine and process control requirements to develop device controller specifications.
  • Set up and operated specialized or standard test equipment to diagnose, test or analyze performance of electronic components, assemblies or systems.

Driver/Dispatcher

Amazon/Biltmore
West Valley City, UT
11.2018 - 02.2019
  • My responsibilities as a manager is to make sure that everyone is schedule to work on their appropriated work days, and ensure that they also get paid the correct amount for there work, while doing this if called into work to deliver packages for Amazon I must always be reading available or “on call” to take a route and fulfill this assignment.
  • Delivered goods and services to customers on time and in excellent condition.
  • Monitored traffic conditions and applied defensive strategies to avoid accidents.
  • Documented daily mileage, gas and other data.
  • Drove trucks to and from job sites to deliver workers and supplies.

Shop Technician

Paragon
Morgan City, LA
06.2013 - 10.2015
  • Maintain shop machinery and equipment in excellent working order.
  • Keep facility clean organized and in compliance with safety standards Assist in maintaining the flow of work at the shop as requested.
  • Assists in the organization and placement of materials and finished goods.
  • Keeps grounds neat and orderly and perform routine maintenance for the facility.
  • Specific Job Duties and Responsibilities.
  • Safety: Maintaining a safe work environment is the most important responsibility for every employee.
  • Wear PPE as required.
  • Observe all applicable safety rules, regulations, and instructions.
  • Mechanical: Assist in mechanical maintenance and repair as requested.
  • Service and clean shop equipment to maintain equipment usability.
  • Replace worn parts as.

CNA

Morgan City Health Care Center & Rehabilitation Center
Morgan City, LA
08.2013 - 07.2015
  • My responsibilities for his particular job was assist with the up keep of residents ranging anywhere from 15-22 patients a night.
  • I was to make sure they were managing their medications as well as personal hygiene through the night.
  • I accomplished many positive relationships at the job and gained a lot of people experience which has helped me in my everyday life today.
  • Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
  • Used mobility devices to transport patients.
  • Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.
  • Communicated concerns regarding clients' status, care and environment to nursing supervisors, clinical care supervisors and case managers.

Education

Some College (No Degree) - Security

American Military University

General Studies

Morgan City High School
Morgan City, LA
05.2012

Skills

  • Strategy development
  • Team development
  • Research proficiency
  • Social media management
  • Problem resolution
  • Troubleshooting
  • Critical thinking
  • Communication
  • Computer skills
  • Training & Development
  • Collaboration
  • Supervision
  • Active listening
  • Friendly, positive attitude
  • Ruby
  • Python
  • HTML
  • Jira
  • Confluence
  • Periscope
  • Jenkins
  • Docker
  • AWS
  • SQL
  • Kubernetes
  • Go Live Support
  • Databases
  • Scripting
  • IT integration
  • PostgresSQL
  • Data Analysis

References

Trevor Tapia (385) 495 4562

Luis Hernandez (801) 953 6366

Eddie Coco (225) 402 3210

Timeline

Product Owner

Upbound
04.2025 - Current

Solutions Engineer

Upbound
01.2024 - Current

Application Support Engineer

Upbound
08.2021 - 12.2023

Image Consultant

Self Employed
04.2021 - Current

Lead Processor

Upbound
01.2021 - 08.2021

Director of Operations

Amazon/Webtodoor
11.2018 - 10.2020

Driver/Dispatcher

Amazon/Biltmore
11.2018 - 02.2019

Signal Support System Specialist

Army
08.2015 - 08.2019

CNA

Morgan City Health Care Center & Rehabilitation Center
08.2013 - 07.2015

Shop Technician

Paragon
06.2013 - 10.2015

Some College (No Degree) - Security

American Military University

General Studies

Morgan City High School

Similar Profiles

CREATE PROFILE
DAMON JAMES COLLINS