Damon DioGuardi
Sacramento,California
Summary
Dynamic and results-driven worker with tactical, operational, and strategic management experience. Proven track record in leading global teams, solving complex problems, and enhancing organizational efficiency. Highly skilled in crisis management, operational procedures, and team leadership. Dependable and adaptable with a positive attitude and a strong commitment to achieving team goals
Overview
7
7
years of professional experience
Work History
Dispatcher
Bell Brothers Plumbing Heating And Air
12.2023 - Current
- Expertly oversee a large team of technicians, managing complex HVAC and plumbing schedules across both the offsite Hayward and Sacramento locations.
- Managed communication between customers and technicians, ensuring timely updates and resolution of issues
- Utilized dispatch software to organize calls and maximize technician productivity
- Collaborated with internal teams to allocate resources and resolve scheduling conflicts
- Maintained accurate records and met daily and monthly call counts to achieve business budget targets.
- Directed dispatching, routing, and tracking of 40 fleet vehicles and technicians.
Security Forces Member
USAF
07.2019 - Current
- Spearheaded, managed, and executed force protection duties to safeguard personnel and critical resources
- Conducted thorough reviews of log records to extract pertinent information essential to shift operations
- Demonstrated adept decision-making skills, drawing upon prior experience and sound judgment to adapt procedures as necessary to address unique circumstances
- Skillfully operated communications vehicles, intrusion detection equipment, and specialized tools to streamline operational efficiency
- Directed Security Forces personnel promptly to all incidents, ensuring swift and effective resolution
- Maintained meticulous records through the comprehensive upkeep of the Security Forces Blotter, facilitating accurate and up-to-date documentation of daily events
- Orchestrated seamless communication channels by efficiently up-channeling pertinent reports and overseeing the maintenance of communication systems to ensure secure transmission
- Effectively managed crisis situations, demonstrating adept decision-making abilities and prioritizing the safety of all individuals involved
- Conducted thorough evaluations of existing processes, identifying areas for improvement while upholding strict adherence to safety regulations.
Customer Service Representative
Bell Brothers Plumbing Heating and Air
06.2023 - 12.2023
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring satisfaction
- Managed high call volume, scheduling appointments for customers.
- Cultivated positive customer relationships by empathizing with needs and providing personalized solutions
- Utilized CRM software for accurate documentation and seamless communication
- Consistently met or exceeded performance targets for call quality and customer satisfaction
- Managed communication between customers and technicians, ensuring timely updates and resolution of issues
- Collaborated with internal teams to allocate resources and resolve scheduling conflicts
Member Service Representative
Crunch Fitness
03.2022 - 06.2023
- Warmly greet and assist visitors and callers, adeptly addressing inquiries and guiding them to the appropriate resources based on their needs
- Effectively oversee all aspects of gym operations during weekend and closing shifts, ensuring seamless management of member needs
- Assume the responsibilities of the night shift manager, proactively addressing any issues that arise in the absence of the general manager and promptly escalating them through the appropriate channels
- Provide comprehensive training to night shift employees, ensuring proficiency in job duties and closing procedures without requiring external guidance
- Demonstrate reliability and trustworthiness in handling significant sums of money, meticulously counting register contents and accurately processing transactions on a daily basis.
Pizza Delivery Driver
3 Bums Pizza
06.2017 - 06.2019
- Interacted courteously and professionally with customers both in-person and over the phone, prioritizing their needs with a sense of urgency to ensure a positive customer experience
- Enhanced sales performance by skillfully suggesting additional food items to customers, thereby increasing the average order value
- Managed payment transactions seamlessly by accepting various forms of payment including cash, checks, credit, and debit cards
- Proactively addressed customers' questions, concerns, and complaints with tact and professionalism, ensuring their satisfaction and loyalty
- Demonstrated exceptional time management skills by consistently meeting deadlines and achieving high customer satisfaction ratings during shifts
- Cultivated and maintained positive professional relationships with customers, store personnel, and the company, contributing to a supportive and cohesive work environment.
Education
Bachelor of Business Administration - Project Management
National University
San Diego, CA04.2026
High School Diploma -
Fillmore Central High School
Fillmore, NY2019
Skills
- Team Leadership
- Teamwork
- Following Procedures
- Safety Training
- Written Communication
- Decision Making
- Good Telephone Etiquette
- Multitasking Abilities
- Flexible and Adaptable
- Cultural Awareness
- Critical Thinking
- Problem-Solving
Accomplishments
- Awarded the Humanitarian Service Medal in recognition of outstanding contributions and meritorious service in humanitarian efforts while serving in the Air Force, demonstrating dedication to alleviating suffering and promoting welfare in communities affected by crisis or disaster.
- Received the Air Force Achievement Medal in recognition of exceptional performance and significant contributions to mission success, demonstrating exemplary leadership, initiative, and dedication to excellence in service to the United States Air Force.
- Successfully completed Airman Leadership School Professional Military Education, demonstrating exceptional leadership potential, commitment to personal and professional development, and readiness to assume greater responsibilities within the United States Air Force.
Timeline
Dispatcher
Bell Brothers Plumbing Heating And Air
12.2023 - Current
Customer Service Representative
Bell Brothers Plumbing Heating and Air
06.2023 - 12.2023
Member Service Representative
Crunch Fitness
03.2022 - 06.2023
Security Forces Member
USAF
07.2019 - Current
Pizza Delivery Driver
3 Bums Pizza
06.2017 - 06.2019
Bachelor of Business Administration - Project Management
National University
High School Diploma -
Fillmore Central High School
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