Damon Douglas
East Orange
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. as well as a a Mover whois proficient in safely and securely packing and transporting customer property. Friendly and outgoing professional with strong communication skills and collaborative nature. Delivers materials on time to maximize customer satisfaction.
Skilled Aircraft Cleaner with experience in maintaining cleanliness and hygiene of aircraft interiors. Known for ability to adhere to safety regulations, use cleaning equipment effectively, and ensure customer satisfaction through pristine environments. Strong interpersonal skills coupled with a keen eye for detail have resulted in increased passenger comfort and positive feedback. Previous work has demonstrated impact through improved sanitary conditions and enhanced company reputation for cleanliness.
Dependable professional with strong background in preparing aircraft for flight. Extensive knowledge of proper deicing, refueling, and maintenance tasks. Strong communicator with focus on clear and concise dispatch collaboration.
Overview
8
8
years of professional experience
Work History
Aircraft Cleaner
Newark Airport
Newark
03.2024 - Current
- Performed interior and exterior cleaning of aircrafts, including windows, walls, carpets, seats and lavatories.
- Maintained safety regulations for the protection of passengers and crew members during the cleaning process.
- Inspected aircraft interiors to ensure compliance with established cleanliness standards.
- Vacuumed carpets and upholstery in cabins and galleys.
- Disposed of trash from cabin compartments into designated receptacles.
- Restocked lavatory supplies such as soap dispensers, paper towels according to airline specifications.
- Removed trash from receptacles and seat pockets and replenished aircraft supplies.
- Cleaned aircraft interiors and exteriors to ensure passenger comfort and safety.
- Collaborated with team members to efficiently complete aircraft cleaning tasks.
- Communicated with flight crews regarding specific cleaning requirements for each aircraft.
- Sanitized lavatories between flights using approved chemicals that are safe for passengers' health .
- Removed stains from carpets using appropriate cleaning agents while following safety instructions provided by supervisor.
- Checked oxygen masks for proper functioning prior to take offs .
- Cleaned tray tables and windows and rearranged magazines to be presentable.
- Checked seatbelts for any damage or fraying before each flight to ensure passenger safety.
- Organized storage closets containing cleaning supplies in order to maintain an efficient work environment .
- Cleaned under seats by lifting seat cushions, removing debris, sanitizing, reassembling, and arranging seatbelts.
Crew Member
Wendy's
Lewisburg
05.2023 - 10.2023
- Performed cashier duties such as taking orders, collecting payments and providing change.
- Restocked kitchen supplies including food products and utensils.
- Assisted in the preparation of food items such as sandwiches, salads and pizzas.
- Followed all safety guidelines while operating equipment such as slicers, fryers and ovens.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Prepared beverages such as coffee drinks, smoothies and milkshakes according to company standards.
- Completed opening and closing tasks such as setting up workstations, cleaning surfaces and restocking supplies.
- Resolved customer complaints in a professional manner.
- Provided exceptional customer service in a fast-paced restaurant environment.
- Prepared and assembled food items according to company standards.
- Operated kitchen equipment safely and efficiently during peak hours.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure smooth operations during shifts.
- Managed cash register transactions accurately and efficiently.
- Assisted in training new staff on procedures and best practices.
- Followed health and safety guidelines to ensure a safe work environment.
- Served food quickly for positive guest experiences.
- Cleaned restaurant area by sweeping floors, wiping tables and emptying trash receptacles.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Interacted pleasantly with guests to deliver quality customer service.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Maintained organized storage areas for food products, beverages and restaurant supplies.
House Mover
Reliable Van and Storage
Elizabeth
09.2021 - 09.2022
- Loaded and unloaded furniture and other items from customer's homes onto moving trucks for transport to new locations.
- Assembled, disassembled, and wrapped furniture safely for transport.
- Used dollies, ramps, and hand-trucks to move heavy objects.
- Ensured the safety of customer belongings during loading and unloading process by using proper lifting techniques.
- Placed protective padding on walls, doorways, floors, banisters. before moving large pieces of furniture or appliances.
- Operated specialized machinery such as forklifts and hoists in order to move extremely large items safely.
- Reported any damaged or missing items immediately upon discovery.
- Transported vehicles from one location to another when requested by customer.
- Loaded and unloaded furniture and boxes from trucks efficiently.
- Wrapped and secured items to prevent damage during transport.
- Operated moving equipment, including dollies and hand trucks, safely.
- Communicated with team members to coordinate moving tasks effectively.
- Followed safety protocols to ensure a secure working environment.
- Assisted customers in packing their belongings for relocation smoothly.
- Maintained cleanliness and organization of work areas at all times.
- Provided guidance to new staff on proper moving techniques consistently.
- Assisted in setting up customer's new residence after arrival at destination location.
- Communicated with crew members regarding progress of job throughout day.
- Planned safe and practical routes based on traffic patterns, weather conditions and company policies.
Food Service Worker
Metz Culinary Management
Wilkes-Barre
09.2017 - 02.2020
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Cleaned kitchen areas, equipment and utensils.
- Assisted in the preparation of food items according to recipes and instructions.
- Served meals to customers in a friendly and courteous manner.
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda..
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Replenished condiments at customer tables as needed.
- Followed established cash handling procedures when collecting payment from customers.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Prepared and served food items according to safety and health standards.
- Maintained cleanliness of food preparation and dining areas throughout shifts.
- Assisted in inventory management by organizing supplies and tracking usage.
- Collaborated with team members to ensure efficient service during peak hours.
- Operated kitchen equipment safely while adhering to operational guidelines.
- Engaged with customers to provide excellent service and address inquiries promptly.
- Supported training of new staff in proper food handling procedures and practices.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Operated cash register to process cash, check, and credit card transactions.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Performed variety of duties related to food service.
- Maintained order and cleanliness of work areas to conform with health codes.
Education
High School Diploma -
James M Coughlin High School
Wilkes Barre, PA06-2021
Skills
- Security awareness
- Safety Procedures
- Inventory Replenishment
- Waste disposal
- Lavatory servicing
- Disinfection knowledge
- Complaint resolution
- Product Knowledge
- Data Collection
- Retail sales customer service
- Sales expertise
- Brand representation
- Money handling abilities
- Problem-solving capabilities
- Hand tools proficiency
- Safe Driving Practices
- Truck loading
- Materials handling and transport
- Loading and unloading
- Resourcefulness
- Aircraft cleaning
- Safety compliance
- Oxygen mask inspection
- Sanitization procedures
- Equipment operation
- Customer service
- Inventory management
- Team coordination
- Time management
- Problem solving
- Attention to detail
- Effective communication
- Work organization
- Stress management
- Performance improvement
- Galley maintenance
- Safe [equipment] operation
- Efficient cleaning techniques
- Flexible scheduling
- Chemical handling
- Carpet shampooing
- Vacuuming
- Emergency equipment check
- Janitorial services
- Safety procedures
- Trash removal
- Pockets replenishment
- Seat pocket organization
- Trash collection
- Lavatory cleaning
- Interior sanitization
- Proper sanitization
- Cross-training
- Health and safety awareness
Education and Training
other
Timeline
Aircraft Cleaner
Newark Airport
03.2024 - Current
Crew Member
Wendy's
05.2023 - 10.2023
House Mover
Reliable Van and Storage
09.2021 - 09.2022
Food Service Worker
Metz Culinary Management
09.2017 - 02.2020
High School Diploma -
James M Coughlin High School