Damon Duaine
IT Professional
Austin,Texas
Summary
Strategic Information Technology Professional skilled in guiding navigation of modern technology. Accustomed to driving efficiency and effectiveness by developing, delivering and supporting strategic plans. Demonstrated skill in translating ambiguous requirements into business solutions. Successful twenty-year record of delivering results, and building positive relationships with internal and external stakeholders.
Overview
25
25
years of professional experience
5
5
years of post-secondary education
Work History
Partner Technical Account Manager (TAM)
Amazon Web Services
01.2022 - Current
- Achieved high quality outcomes for three AWS Partners with annual recurring revenues of approx. $8M in USD.
- Developed strategies for successful Cloud adoption and migration.
- Collaborated with diverse team of professionals to deliver Cloud expertise: S3/Simple Storage Service, EBS/Elastic Block Storage, EC2/Elastic Cloud Compute, ELB/Elastic Load-balancing, EFS/Elastic File Storage, DynamoDB and RDS/Relational Database Services, DRS/Elastic Disaster Recovery Service, CloudFront (CDN), Lex, and Connect.
- Led customer Cloud Infrastructure Events Management, Black Friday sales, seasonal, and one-off service engagements.
- Crafted and maintained Support plans and initiatives to align Cloud strategies with Partner success.
- Increased Partner satisfaction by promptly addressing technical issues and providing tailored solutions.
Enterprise Platform Support
APPLE, INC.
01.2014 - 01.2022
- Platform Support for Apple’s fast-growing Enterprise segment: Enterprise, Government, Healthcare, and Education customers
- Technology focus: Cloud services, network integration, VPN connectivity, PKI and X.509 certificate services, split tunnel solutions, 802.1X EAP authentication, RADIUS, HTTP/HTTPS proxies, core networking stack and services TCP/IP, UDP, LDAP, DNS, DHCP, NTP, etc., Ethernet, wireless connectivity, firewalls and load-balancing.
- Proactively managed complex technology issues, customer expectations, and challenging stakeholders.
- Built lasting relationships with Enterprise customers and third-party vendors.
- Coached teams in strong technical and organizational skills, cooperative engagements, effective communications, leveraging resources, and delivering delicate outcomes.
- Strategic deployment successes: VPN cut over supporting 275,000 devices for Fortune 100 global customer, 40,000 device iPhone launch for one of the world's largest and most well-know Police Departments, transitioned Fortune Global 500 international bank to iPhones with VPN solutions.
- Led third-party vendor agreements between Apple and a major VPN solutions provider- resulting in increased turn-around time for cooperative solutions.
Senior Project Manager
BAYLOR SCOTT & WHITE HEALTH
01.2013 - 01.2014
- Senior Project Manager for 9th largest not-for-profit health system in U.S.
- Managed multi-million $USD network merger and acquisition project consisting of 3 hospital networks and 15 remote clinic networks.
- Established effective communications with BSW Vice Presidents, and C-suite audiences to ensure transparency and alignment of expectations.
- Led cross-functional teams across multiple lines of support: Infrastructure, Networks, Telephony, Field Services, and Desktop Support.
- Delivered project on time and on budget.
Tactical Operations Engineer
ORACLE, CORP. | 4th largest U.S. software company
01.2007 - 01.2013
- Member of Oracle’s 24x7 Incident Response Team in Oracle’s flagship data center.
- Supported customer hosted environments: Infrastructure as a service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS).
- Triaged and restored network outages and service interruptions.
- Provided issue resolution across multiple platforms: site-to-site VPN connectivity, carrier circuits, f5 BIG-IP load-balancers, Juniper firewalls, Cisco routers and switches.
- Managed complex, multi-stakeholder network outages and service interruptions.
- Provisioned new customer environments across spectrum of switches, routers, firewalls, and load-balancers.
Network and Server Administrator
AFFILIATED COMPUTER SERVICES, INC. Parent company, Xerox
01.2004 - 01.2007
- Extended IT networks, services, and resources to end-users.
- Planned and deployed local Active Directory domain, Exchange servers, Software Update servers, IIS and RAS servers, disaster recovery planning and services, network-attached storage, and backups.
- Provided budgeting and procurement for raised-floor environments: servers, racks, network devices, and desktop services.
- Ensured IT readiness for SAS 70, SOX, and Visa audits.
- Supported remote local offices throughout US; conducted remote security audits, provided local network and server support.
Captain
U.S. ARMY, SOUTHERN EUROPEAN TASK FORCE
01.1999 - 01.2003
- Finance Detachment Executive Officer and second-in-command.
- Deployed and served as Chief of Disbursing, supporting NATO's multi-national peacekeeping mission in North Macedonia and Macedonia.
- Managed four Finance teams operating in Albania, North Macedonia, Macedonia, and Greece.
- Executed NATO cash and EFT disbursement in excess of $21M (USD) with zero loss of funds.
- Automated NATO payroll systems for over 200+ local national civilian employees, ending labor-intensive cash-only payments.
- Managed Southern Europe’s U.S military banking operations and U.S. Treasury accounts (in excess of $100 million USD). Reported to U.S Treasury Department.
Education
Cloud Computing, Post Graduate Program -
UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX 09.2021 - 03.2022
Project Management Certificate -
UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX 06.2014 - 08.2014
BBA - Management Information Systems
UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX 12.1994 - 12.1998
Skills
AWS Expertise
undefinedCertifications And Awards
- AWS Solutions Architect Associate, 2023
- ITIL Foundations of ITS v3 Certified
- Oracle Team Brilliance Award, 2012 and 2013
- Oracle Pacesetter Award, 2010
Timeline
Partner Technical Account Manager (TAM)
Amazon Web Services
01.2022 - Current
Cloud Computing, Post Graduate Program -
UNIVERSITY OF TEXAS AT AUSTIN
09.2021 - 03.2022
Project Management Certificate -
UNIVERSITY OF TEXAS AT AUSTIN
06.2014 - 08.2014
Enterprise Platform Support
APPLE, INC.
01.2014 - 01.2022
Senior Project Manager
BAYLOR SCOTT & WHITE HEALTH
01.2013 - 01.2014
Tactical Operations Engineer
ORACLE, CORP. | 4th largest U.S. software company
01.2007 - 01.2013
Network and Server Administrator
AFFILIATED COMPUTER SERVICES, INC. Parent company, Xerox
01.2004 - 01.2007
Captain
U.S. ARMY, SOUTHERN EUROPEAN TASK FORCE
01.1999 - 01.2003
BBA - Management Information Systems
UNIVERSITY OF TEXAS AT AUSTIN
12.1994 - 12.1998
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