Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Performance-oriented Sales Leader offering exceptional record of achievement over 23+ year career. Tenacious manager with strategic and analytical approach to solving problems, bringing in customers and accomplishing profit targets. Talented in identifying and capitalizing on emerging market trends and revenue opportunities.
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Goal-oriented manager with distinguished experience in sales industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent.
Overview
28
28
years of professional experience
Work History
Route Sales Representative
Hinckley & Schmitt
01.1997 - 01.1998
Awarded Route Salesman of the year.
Maintained positive relationships with customers using good communication and follow-through abilities.
Provided excellent customer service, leading to high levels of customer retention and loyalty.
Consistently exceeded monthly and quarterly sales goals by staying focused on target objectives.
Restaurant Manager and Server
Joe's Crab Shack
01.1998 - 10.2001
Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
Reconciled cash and credit card transactions to maintain accurate records.
Carefully interviewed, selected, trained, and supervised staff.
Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
Key Account Sales Manager
Primo Water
11.2001 - Current
Managed a portfolio of key accounts, ensuring consistent revenue generation and customer satisfaction.
Provided timely feedback to management on market conditions, competitive intelligence, and product development ideas.
Maximized customer retention rates through diligent follow-ups and tailored recommendations based on client needs analysis.
Delivered consistent results by focusing on relationship-building measures such as regular check-ins, prompt issue resolution, and proactive communication efforts.
Leveraged CRM software to track client interactions, forecast sales projections, and manage daily tasks efficiently.
Strengthened client relationships with regular communication, addressing concerns, and providing exceptional service.
Conducted regular client reviews to assess performance metrics and identify areas for improvement.
Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Achieved sales goals and service targets by cultivating and securing new customer relationships.
Education
High School Diploma -
Westwood High School
Austin, TX
05-1992
No Degree - Criminal Justice
Austin Community College
Austin, TX
05-1993
Associate’s Degree - Business Management
College of Southern Nevada
Las Vegas, NV
05-2000
Skills
Superior communication skills
Cheerful and energetic
Effective team player
Superior organization skills
Dependable and reliable
Goal-oriented
Persuasive communication expertise
CDL driver’s license and professional driver
Staff Management
Customer Engagement
Inventory control and record keeping
Team Management
Accomplishments
Route Salesman of the year 30+ months
Route Sales representative of the West Region multiple years from 1997 to 2012
Route Sales of the entire Sparkletts company 2012
Applied and awarded the SAE position October 2013
Top 5 Account Executive 4 years in a row
Top TAE 2018 and earned Circle of Excellence award.
Top Coffee Manager 2019 and earned COE.
2018 awarded the Region Route Coffee Manager for Nevada and Arizona.
2020 awarded the inside Key Account Sales Manager position.
2020-Managed two of the largest Primo customers in Staples and Office Depot, along with HiTouch, Quick Dispense, and Guernsey.
2022 Two-time COE winner for filtration placements.
2020 awarded the outside Key Account Sales Manager position.
2023 Circle of Excellence earner. 4-day cruise to the Bahamas for #1 KAM.
Former job experience
01/1997, 01/1998, Hinckley & Schmidt, Las Vegas, Nevada, RSR-Awarded Route Salesman of the year.
01/1998, 10/2001, Joe's Crab Shack, Las Vegas, Nevada, Restaurant Manager and Server
Hobbies and Interests
I currently train college and Junior Olympic Athletes in distance running.
Coaching youth athletes in football, basketball, baseball, track, and cross country.
I love to run, play golf, and coach kids in sports to create great life lessons and experiences.
Spending time with my family and my Great Dane.
Timeline
Key Account Sales Manager
Primo Water
11.2001 - Current
Restaurant Manager and Server
Joe's Crab Shack
01.1998 - 10.2001
Route Sales Representative
Hinckley & Schmitt
01.1997 - 01.1998
High School Diploma -
Westwood High School
No Degree - Criminal Justice
Austin Community College
Associate’s Degree - Business Management
College of Southern Nevada
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