Hi, I’m
Damon Ewing
Glen Allen,Virginia
Summary
Results-driven Program Management Professional with a proven track record in steering complex projects at Motorola Solutions Inc., achieving a 325% increase in operational efficiency. Key accomplishments include securing a $191M contract with the US Navy and promoting fiscal responsibility across global operations. Expertise in project management, risk management, and resource allocation ensures successful outcomes and exceptional organizational performance. Committed to fostering team collaboration and delivering impactful results in dynamic environments.
Overview
27
years of professional experience
1
Certification
Work History
Motorola Solution Inc.
PROGRAM MANAGER
06.2024 - Current
Job overview
- Provide executive-level reporting for alignment with Director of Federal Sustainment Services.
- Managed P&L for a $360M, 10-year DoD sustainment service contract spanning Europe, Africa, Asia, and the US, driving fiscal responsibility and profitability.
- Delivered high-level quarterly briefings to senior leadership on financial performance, contract deliverables, and project updates.
- Facilitated successful completion of RMF procedures that resulted in the Air Force's inaugural 3-year ATO.
- Led cross-functional teams to ensure operational excellence across 195 global locations.
- Directed integration and upgrade initiatives surpassing $13M.
- Oversaw management of projects by collaborating with multidisciplinary teams and contractors.
- Enhanced operational efficiencies to maintain superior CPARS performance levels.
- Increased revenue by executing base-year contracts effectively and renegotiating third-party agreements.
- Collaborated in the development of comprehensive lifecycle management and customer acceptance testing procedures, ensuring post-development functionality aligns with customer requirements and expectations for the system's performance.
- Collaborated with Strategic Business Development team to pinpoint and execute growth opportunities in Department of the Air Force.
- Directed global operations of over 45 Motorola-authorized service providers to uphold exceptional maintenance and service benchmarks.
- Leveraged MS Project, Tableau, Planview, and Jira to coordinate project timelines, resources, and workflows.
- Recommended adjustments to project strategies.
- Expanded margin by 325% via efficient oversight of contractor and service partner alliances.
- Streamlined preventative maintenance workflows to fulfill contractual obligations.
Motorola Solutions Inc.
Global Technical Service Manager
08.2019 - 06.2024
Job overview
- Secured a crucial 5-year $191M contract with the US Navy for the Enterprise Land Mobile Radio system.
- Oversaw worldwide operational logistics across Europe, Asia, and the US within a critical technical sustainment initiative.
- Increased efficiency of supply chain management with advanced inventory tracking software.
- Established a compliant reimbursement framework aligned with FAR 31.205.46 guidelines for government-approved travel.
- Developed comprehensive Contract Data Requirement Lists (CDRLs), incorporating robust Supportability Strategies and Maintenance Plans, guaranteeing that our sustainment processes not only fulfilled contractual obligations but also exceeded customer expectations.
- Directed strategic pricing initiatives for UPS systems and antenna maintenance, ensuring operational infrastructure support.
- Achieved top-tier CPARS evaluations by expertly managing operations and systems for Enterprise Land Mobile Radio within the US Navy.
- Led development of management team to enhance program effectiveness.
- Oversaw operations involving managers across Europe, Asia, and the US.
- Managed team offering engineering and administrative assistance.
- Leveraged MS Project, Planview, and Jira for efficient coordination of project timelines, resources, and workflows.
Motorola Solutions Inc.
CONUS Technical Service Manager
08.2016 - 08.2019
Job overview
- Facilitated seamless operations in CONUS through dedicated service and support for the Navy GSP.
- Oversaw corrective and preventative maintenance for RF systems, E911 Call Center equipment, UPS to ensure reliability and performance.
- Executed detailed preventive maintenance inspections to maintain functionality of large-scale equipment.
- Actively involved in Service Upgrade Agreement (SUA) projects internationally, covering Europe, Asia, and the US.
- Enhanced PMI procedures by conducting focus group sessions to gather insights.
- Instructed Motorola Service Partners on proper PMI execution.
Motorola Solutions Inc.
Federal System Technologist
08.2013 - 08.2016
Job overview
- Facilitated seamless operations in CONUS through dedicated service and support for the Navy GSP.
- Oversaw corrective and preventative maintenance for RF systems, E911 Call Center equipment, UPS to ensure reliability and performance.
- Executed detailed preventive maintenance inspections to maintain functionality of large-scale equipment.
- Actively involved in Service Upgrade Agreement (SUA) projects internationally, covering Europe, Asia, and the US.
- Enhanced PMI procedures by conducting focus group sessions to gather insights.
- Instructed Motorola Service Partners on proper PMI execution.
- Delivered exceptional customer support by resolving technical issues promptly and effectively, leading to increased client satisfaction and retention.
- Coordinated with international teams to ensure seamless integration of global systems.
- Enhanced team collaboration with introduction of centralized communication platform.
Bell Atlantic/Verizon
Cable Splicer
03.1998 - 08.2013
Job overview
- Expertly spliced, repaired, and installed fiber optic and copper cables, ensuring a robust and reliable telecommunications infrastructure.
- Specialized in the rapid restoration of cut and damaged cables, maintaining critical service continuity for video, telephone, and TV customers.
- Led the installation and configuration of advanced WAN, LAN, and Wi-Fi networks, utilizing both cable and fiber optic technology.
- Served as an instructor for workforce development, educating Mid-Atlantic technicians in copper and fiber I&M, FiOS video, and emergency procedures, including CPR and first aid.
- Mastered fiber splicing, facility locating and repair, and metallic cable splicing, sharing this expertise through comprehensive technical training programs.
- Assumed interim management positions to oversee operations and guide teams during staff transitions, reflecting strong leadership and adaptability.
- Conducted thorough inspections of existing cable infrastructure to identify areas requiring upgrades or repairs.
- Managed inventory of supplies and tools necessary for efficient daily operations, minimizing delays due to missing resources.
- Collaborated with other technicians to complete complex projects within tight deadlines, ensuring customer satisfaction.
- Reduced downtime for clients by swiftly diagnosing issues with faulty wiring or connections and implementing effective solutions.
- Demonstrated expertise in various splicing techniques for both copper and fiber optic cables, resulting in high-quality installations.
Education
Western Governors UniversitySalt Lake City, UT
Bachelor of Science from Computer And Information Systems
09-2016
Skills
- Project management
- Incident Response Management
- Commitment to Lifelong Learning
- Meticulous Attention to Detail
- Strategic Development
- Network Systems Administration
- Implementation of Safety Guidelines
- Strong Knowledge of ITIL Framework
- Team Leadership
- Collaborative Team Management
- Quality Assessment Techniques
- Quality Service Management
- Project Management Leadership
Accomplishments
Over the past 11 years, my programs have consistently received CPARS ratings of Very Good to Exceptional, reflecting my commitment to delivering superior performance. Recognized as a top performer, I have been named Performer of the Month three times and Performer of the Quarter twice.
I utilized Google Workspace to develop data analysis tools and business applications, saving the company $13,000 in costs.
My strategic leadership and financial acumen are evident in streamlining processes, enhancing productivity by 20%, and securing a $191M US Navy contract.
I have effectively managed global programs with teams across various locations, ensuring coordination, risk management, and resource allocation. Additionally, I directed sustainment services contracts, including cybersecurity and lifecycle management, for the US Air Force's ELMR system.
Certification
- CompTIA Security+ - CompTIA.
- CompTIA Network+ - Computing Technology Industry Association.
- CPR/AED Certification
- First Aid Certification
- CompTIA A+ Certification - Computing Technology Industry Association (CompTIA).
- Project Management Professional(PMP)- Project Management Institute.
- CIW Web Development Professional – CIW.
- Microsoft Technology Associate(MTA), Database Fundamentals– Microsoft.
- Linux Professional Institute Certification Level 1(LPIC-1), Junior Linux Administrator – Linux Professional Institute.
Timeline
PROGRAM MANAGER
Motorola Solution Inc.
06.2024 - Current
Global Technical Service Manager
Motorola Solutions Inc.
08.2019 - 06.2024
CONUS Technical Service Manager
Motorola Solutions Inc.
08.2016 - 08.2019
Federal System Technologist
Motorola Solutions Inc.
08.2013 - 08.2016
Cable Splicer
Bell Atlantic/Verizon
03.1998 - 08.2013
Western Governors University
Bachelor of Science from Computer And Information Systems
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