Damon Fuger
Sioux Falls,USA
Summary
Dynamic Loan Document Specialist V with a proven track record at Wells Fargo, excelling in financial analysis and customer service. Recognized for enhancing processes and training teams, I effectively mitigated risk and improved customer experiences, demonstrating strong collaboration and communication skills throughout my career in mortgage servicing and loss mitigation.
Overview
15
15
years of professional experience
Work History
Loan Document Specialist V
Wells Fargo
Sioux Falls, USA
02.2018 - Current
- Processed income documentation in preparation for underwriting partners
- Utilized underwriting tools to determine cash flow of customers
- Developed strong analytical skills over ten years working as a banker for Wells Fargo. Five years of those in mortgage servicing experience and loss mitigation
- Proven track record of excellent verbal, written, and interpersonal communication skills
- Demonstrated the ability to interact with all levels of an organization
- Collaborated with senior leadership to improve team member and customer experience
- Cooperated with EGS India work directors in strengthening EGS India processors execution of processor function
- Facilitated in person and via skype training courses for three new hire groups in Sioux Falls and Chandler sites
- Facilitated refresher courses for stateside processor in person and via skype
- Assisted with multiple one on one side by side shifts with individual new hires to mentor them in becoming processors
- Partnered with technology architects working to identify gaps in home preservation to streamline team members and customer experience while going through the loss mitigation process via Early Resolution
- Tested Quality Submission Aid for processor Quality Submission Aid architect before release to overall processing group to identify and eliminate gaps in functionality and reduce risk
- Demonstrated flexibility in transitioning to operating in the settlement space to assist our settlement partners during the onset of COVID19 pandemic
- Demonstrated flexibility in working with work director group while in transition to the settlement space to identify gaps in the onboarding process as loss mitigation was implementing automated processes in response to the COVID19 pandemic
- Demonstrated flexibility by reducing error rates and leading team production after transitioning to work from home model during the COVID 19 pandemic
- Assist with processor direction and assist with questions from our letter team, underwriting, work directors, home preservation specialists, EGS (India), and stateside processors have daily
Proof of Concept Pilot
Wells Fargo
Sioux Falls, USA
03.2017 - 02.2018
- Improved loss mitigation process for internal and external customers
- Reviewed customer documents submitted to Home Preservation Specialists to improve customer experience through first pass quality as well as truthfulness and accuracy
- Identified documents or questions early in the process (pre underwriting) to reduce tasking back and avoid delaying the process on behalf of customer experience
- Assisted home preservation specialist by organizing individual reviews to allow them space to improve customer experience
- Assisted underwriters by organizing individual reviews to allow for quicker decisions
- Packaged decision ready files in a predesigned order and submitted to underwriting on behalf of Home Preservation Specialists to improve customer experience and first pass quality
- Reviewed financial documents and performed an accurate analysis
- Reviewed and analyzed credit bureau reports and interpreted the data
- Composed initial letters that were sent to borrowers
- Developed knowledge of standard underwriting procedures and financial analysis
Home Preservation Specialist II
Wells Fargo
Sioux Falls, USA
01.2017 - 03.2017
- In addition to HPS I responsibilities
- Service excellence winner. Award achieved by recognizing a rare step in the modification process that captures an accurate financial picture of the borrower
- Leadership excellence winner. Award achieved by consistently achieving high quality production numbers
- Leadership academy graduate. Classes included sessions regarding transitioning change, achieving buy in for new ideas, public speaking, career development, and developing career action plans
- Partnered with team members across multiple business lines through a proof of concept pilot to help determine what ways Wells Fargo & Co. could enhance internal processes that will improve customer experience both internally and externally.
Home Preservation Specialist
Wells Fargo
Sioux Falls, USA
10.2015 - 12.2016
- Single point of contact for customers facing financial hardship in maintaining mortgage payments
- Assisted customers succeed financially by identifying customer specific alternatives to foreclosure
- Managed my own pipeline of customers that were assigned to me specifically as well as assisting any customer internally or externally, that was in need of assistance
- Mitigated risk and provided a positive customer experience by efficiently navigating the process of a modification review and the liquidation process
- Continuing to remain flexible and adaptive through many changes in the mortgage industry
- Understanding customer situation to accurately capture what documents would be required
Premier Inbound Sales Specialist II
Wells Fargo
Sioux Falls, USA
09.2012 - 10.2015
- Receive inbound sales calls and help customers find the right product to succeed financially
- Strong understanding of high value customer solutions
- Find opportunities by relating to the customer on the human level
- Continuing to produce high quality results with any task given
- Banker coach since taking on the position
- Equity expert
Inbound Sales Specialist
Wells Fargo
Sioux Falls, USA
03.2012 - 09.2012
- Receive inbound sales calls and help customers find the right product to succeed financially
- Find opportunities by relating to the customer on the human level
- Continuing to produce high quality numbers within a short timeframe of this new position within Wells Fargo & Co.
Phone Banker 2
Wells Fargo
Sioux Falls, USA
11.2010 - 03.2012
- Receive inbound customer service calls and answer customer questions
- Find sales opportunities by asking questions or reviewing customer information
- Produce high quality numbers by following my schedule and always giving 110%
Education
Certificate - Computer Information Technology
Lane Community College
Eugene, OR01.2008
Bachelor of Arts - Archaeology, Anthropology
The University of South Dakota
Vermillion, SD01.1999
Skills
- Document preparation
- Team collaboration
- Employee training
- Financial analysis and compliance
- Customer service and support
- Risk assessment and mitigation
Additional Value Statement
My intention in applying for this position is for an opportunity to grow professionally. I have been in the processor space before inception and have a true passion for a better internal and external customer experience. The processor role has proven it is crucial in providing this. Some of my strengths are that I thrive in chaos, adapt quickly, ability to find connection on the human level, and true determination in what I have set my mind to. I want to help Wells Fargo, my team members, and customers Care Outstanding Money Power Efficient Technology Execution (COMPETE).
Cellular
(605) 270-3204
Signature Theme Report
- Consistency
- Adaptability
- Relator
- Responsibility
- Restorative
Value Statement
Loan Document Specialist V at Wells Fargo with expertise in financial analysis and customer service. Enhanced loss mitigation processes, resulting in improved production quality. Skilled in document preparation and risk assessment, fostering strong client relationships and driving operational efficiencies.
Timeline
Loan Document Specialist V
Wells Fargo
02.2018 - Current
Proof of Concept Pilot
Wells Fargo
03.2017 - 02.2018
Home Preservation Specialist II
Wells Fargo
01.2017 - 03.2017
Home Preservation Specialist
Wells Fargo
10.2015 - 12.2016
Premier Inbound Sales Specialist II
Wells Fargo
09.2012 - 10.2015
Inbound Sales Specialist
Wells Fargo
03.2012 - 09.2012
Phone Banker 2
Wells Fargo
11.2010 - 03.2012
Certificate - Computer Information Technology
Lane Community College
Bachelor of Arts - Archaeology, Anthropology
The University of South Dakota
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