Damon Garris Jr
Summary
Healthcare professional with proven track record in patient access management. Known for enhancing patient satisfaction through efficient registration and problem-solving. Reliable team collaborator, adaptable to changing environments, with expertise in patient data management and communication. Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty. Possesses understanding of patient registration processes and insurance verification. Adept at managing patient information systems and ensuring accurate data entry. Committed to facilitating smooth patient experiences and enhancing operational efficiency.
Overview
4
4
years of professional experience
Work History
Patient Access Associate
Ascension St.Agnes Hospital
04.2024 - Current
- Greet, check in and register incoming patients
- Verify patient demographics and insurance eligibility
- Achieved prompt resolution of patient account issues through regular follow-ups with billing specialists or insurance representatives when needed.
- Streamlined patient intake procedures for enhanced efficiency and reduced wait times.
- Assist in maintaining HIPAA compliance by carefully handling sensitive patient information and protecting privacy during interactions.
- Enhance communication with medical staff by accurately documenting and sharing patient information in a timely manner.
- Answer incoming calls, schedule appointments and file medical records.
Receptionist
Carroll Park Healthcare
09.2023 - 06.2024
- Greet and direct visitors and residents
- Answer phone calls, respond to inquiries and direct calls to appropriate staff
- Provide administrative support to medical staff, such as filing, faxing, scanning, and organizing documents
- Schedule transportation for patient appointments
- Receive, sort and distribute mail to residents and staff
- Oversee RFMS accounts, perform bookkeeping, and distribute funds to residents
- Manage inventory and stock office supplies
- Upload insurance authorizations/denials, consolidated billing documents, and AP invoices
Optician
Walmart
03.2023 - 10.2023
- Sell and market optical products
- Assist customers with purchasing decisions
- Answer phones, take messages and schedule patient appointments
- Measure, adjust and repair frames and lenses
- Complete, review, and send eyewear/contact lens orders to lab
- Perform and record results of pre-tests
- Receive, scan and stock merchandise
- Verify and update patient records promptly to guarantee accurate prescription information.
- File claims with vision and medical insurance companies to garner payment for optical services.
- Increase sales by effectively communicating the benefits of various lens coatings, materials, and frames to customers.
Administrative Assistant
UMBC
09.2022 - 03.2023
- Answer multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintain confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Improve document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
- Maintained inventory of office supplies and placed orders.
Community Farming Associate
The 6th Branch
10.2020 - 03.2023
- Directly manage multiple farming sites and assist with crop cultivation
- Coordinate harvests and produce distribution in concert with neighborhood partners
- Conduct and manage active outreach with neighborhood partners/peer organizations
- Preceptor responsibilities for volunteers, interns, and large scale community events
- Develop and maintenance of harvest report records
- Analyze and implement data of return on investment (ROI) for community partners and stakeholders
Education
Bachelor of Administration - Business Technology Administration
UMBC
05-2026
High School -
Woodlawn High School
06-2019
Skills
- Expert Customer Service
- Attention to Detail
- Medical billing
- Data Entry & Analytics
- Multitasking and organization
- Problem-Solving
- Money handling
- Electronic health records
- Project Management
- Type 40 WPM
- Microsoft Office Proficiency
- Crisis Management
- HIPAA compliance
- Claims processing
- Medical terminology
Timeline
Patient Access Associate
Ascension St.Agnes Hospital
04.2024 - Current
Receptionist
Carroll Park Healthcare
09.2023 - 06.2024
Optician
Walmart
03.2023 - 10.2023
Administrative Assistant
UMBC
09.2022 - 03.2023
Community Farming Associate
The 6th Branch
10.2020 - 03.2023
Bachelor of Administration - Business Technology Administration
UMBC
High School -
Woodlawn High School
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