Damon Christofer Germany
Williston,FL
Summary
A highly organized, detail-oriented professional with over 10 years of experience in healthcare management, patient services, and inventory coordination. Proven ability to lead teams, ensure the accuracy and efficiency of operations, and manage multiple tasks in high-pressure environments. With a strong background in the United States Army and Air Force Reserves, I possess the leadership, management, and technical skills necessary for success in various roles. Experienced in managing complex medical information technology functions, patient scheduling, administrative support, and inventory management. Adept at problem-solving, process improvement, and ensuring compliance with organizational standards and directives. Recognized for being mission-focused, a strong team player, and for delivering exceptional customer service while fostering collaborative environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - Current
- Served as a liaison between patients, caregivers, clinical staff, and external healthcare providers to coordinate efficient care
- Managed patient scheduling, ensuring appointments were set accurately and patients were transferred as needed
- Assisted with the development of clinic access contingency plans, adjusting appointments and locations based on staffing and patient needs
- Conducted audits and surveys to ensure compliance with healthcare procedures, generating reports to support revenue generation
- Utilized VISTA, CPRS, and Microsoft applications to maintain records and track patient care information
- Coordinated the completion of complex scheduling tasks, requiring collaboration with multiple departments and stakeholders
- Managerial Responsibilities: Led a team in the scheduling and management of patient care, ensuring a streamlined process and maintaining high levels of patient satisfaction
- Trained and mentored staff on efficient use of scheduling tools and patient care protocols, improving team productivity and accuracy
- Supervised the team to meet deadlines and ensure effective communication between all departments involved in patient care
Health Service Manager
United States Air Force Reserves
04.2019 - Current
- Directed patient management functions, ensuring efficient operation of patient records and healthcare services
- Managed inventory of medical supplies and equipment, ensuring accurate tracking and availability of necessary resources
- Prepared health record copies, transcribed daily information, and managed the admission, discharge, and transfer process for patients
- Compiled and analyzed reports related to staffing, medical care, and occupancy, supporting strategic decision-making
- Ensured compliance with medical information technology security programs, safeguarding sensitive data
- Supervised and conducted training for staff members on medical information systems and data entry, improving operational efficiency
- Directed and managed day-to-day patient management functions within the medical facility, ensuring the accuracy and integrity of health records
- Interpreted and applied communications, directives, and publications from higher-level authorities, ensuring compliance with federal and military healthcare policies
- Coordinated the release of health information in accordance with legal, ethical, and privacy regulations, facilitating timely information sharing
- Prepared health record abstracts, cover sheets, and reports for patient care and administrative purposes, ensuring timely processing and minimal errors
- Managed patient admissions, discharges, and transfers, ensuring seamless transitions in care and maintaining continuity of services
- Compiled and presented reports on bed occupancy, staffing levels, dental health, and medical care, enabling leadership to make informed decisions regarding resource allocation
- Oversaw the implementation of medical information technology systems, enhancing operational efficiency and improving patient data management
- Monitored IT security programs, safeguarding medical data and ensuring compliance with privacy standards
- Developed and managed user training programs for medical personnel on various IT systems, improving staff proficiency and minimizing operational disruptions
- Provided excellent customer support to personnel and patients, addressing inquiries and concerns with professionalism and timeliness
- Supervised a diverse team, providing leadership, performance feedback, and fostering a high-performing work environment in a fast-paced, mission-critical setting
- Managerial Responsibilities: Led a team of health service professionals in daily operations, ensuring the delivery of high-quality care and patient services
- Developed performance standards, monitored employee performance, and provided recommendations for promotions, awards, and training needs
- Implemented new systems and procedures to improve team efficiency and service quality in healthcare delivery
Clinical Service Representative III
UF Cardiovascular Surgery
05.2023 - 10.2023
- Led a team of clinical service representatives to ensure efficient patient care, including scheduling appointments, coordinating tests, and facilitating hospital transfers
- Supported physicians during clinic visits, ensuring that patient information was accurately processed and communicated
- Provided high-quality customer service, addressing patient concerns and coordinating follow-up care as necessary
- Managerial Responsibilities: Oversaw the workflow and performance of the clinical service representative team, providing guidance and addressing operational issues
- Worked with leadership to identify areas for improvement and implement changes to increase operational efficiency
Access Coordinator/Lead/Supervisor
UF Health
01.2019 - 05.2023
- Managed the daily operations of the UFP Access Center, overseeing statistical analysis, coordination of activities, and reporting to senior management
- Acted as the primary liaison between leadership, staff, and external stakeholders to optimize scheduling, registration, and referral processes
- Ensured timely and accurate scheduling of appointments for patients, balancing competing priorities and managing high volumes of patient requests
- Delivered patient-centered service in a call center environment, managing appointments and coordinating care with external healthcare providers
- Managerial Responsibilities: Supervised and trained a team of access coordinators, developing skills to improve performance and meet organizational goals
- Resolved workplace issues and maintained a balanced workload, ensuring efficient operations and quality service
- Conducted performance evaluations, provided feedback, and guided staff in improving their skills and meeting departmental objectives
Support Technician
UF Health/Shands
12.2017 - 01.2019
- Assisted with the mobility of patients, ensuring proper handling and use of specialized equipment to optimize patient care
- Managed the nurse call system and coordinated with medical staff to ensure patients' needs were met in a timely manner
- Monitored telemetry equipment to track patients’ heart rhythms and conducted maintenance on medical equipment
- Created daily reports using Microsoft Excel, managing patient assignments and tracking care activities
Work Study: Patient Escort
Malcolm Randall VAMC
01.2015 - 05.2017
- Assisted patients to appointments throughout the hospital, ensuring safe and timely transportation
- Scheduled patient transport requests and interacted with both patients and hospital staff to facilitate patient movement
- Safely transported lab specimens to the lab and ensured compliance with hospital protocols for specimen handling
Supervisor, Video Teleconference Coordinator
United States Army
11.2010 - 08.2014
- Coordinated video teleconferences between units, ensuring all technical and operational needs were met for smooth communication
- Managed the calendar for teleconference schedules and monitored the functionality of equipment to avoid technical issues during meetings
- Supervised the maintenance of classified materials and equipment, ensuring compliance with security protocols
- Managed and coordinated the scheduling of video teleconferences between multiple military units, ensuring seamless communication during high-priority operations and meetings
- Utilized Microsoft Outlook and other software to maintain a dynamic calendar, adjusting schedules based on operational needs and personnel availability
- Ensured all teleconference equipment, including electronic keys, was up to date and fully operational to maintain secure communications during critical missions
- Led video checks and technical preparations for teleconference participants, troubleshooting issues and ensuring high-quality connections
- Maintained classified materials, ensuring adherence to stringent security protocols and conducting regular inspections of storage areas for compliance
- Supervised video teleconference operations, quickly resolving any technical issues, minimizing delays, and ensuring a smooth experience for all participants
- Coordinated logistics for unit ceremonies, overseeing the setup of communications equipment and managing team assignments for ceremonies and special events
- Acted as a liaison between senior officers and enlisted personnel, facilitating communication and information exchange between various military units
- Performed maintenance on military equipment, including teleconference hardware and communication devices, ensuring optimal functionality
- Conducted regular inventory checks on military equipment, preparing detailed reports to ensure compliance with organizational and operational standards
- Assisted in safeguarding the unit’s perimeter, checking military ID credentials of personnel entering the compound, and ensuring compliance with security protocols
- Represented the unit in official ceremonies, including serving as the color bearer during formal military events and performing as a member of the Honor Guard at military funerals
- Managerial Responsibilities: Led a team in coordinating video teleconferences, ensuring timely setup and addressing technical challenges during sessions
- Managed military equipment inventory, conducting regular audits and ensuring readiness for operations
- Oversaw the maintenance and safeguarding of military assets, including classified materials and communications equipment
Education
Master's - Healthcare Administration
Liberty University
Lynchburg, VA05.2021
Bachelor's - Applied Physiology and Kinesiology
University of Florida
Gainesville, FL12.2017
Skills
- Team supervision
- Employee development
- Training and mentoring
- Strategic planning
- Performance evaluations
- Conflict resolution
- Staff scheduling
- Workload balancing
- Stock control
- Inventory tracking
- Ordering supplies
- Logistics coordination
- Material handling
- Resource allocation
- Patient management
- Medical records maintenance
- Health information technology
- HIPAA compliance
- Clinical support
- Patient scheduling
- Medical terminology
- Microsoft Office Suite
- VISTA
- CPRS
- EPIC
- SharePoint
- Inventory Management Systems
- Databases
- Medical software
- Clear written and verbal communication
- Liaison between stakeholders
- Report preparation
- Presentations
- Customer service
- Interpersonal communication
- Critical thinking
- Troubleshooting
- Multi-tasking
- Issue resolution
- Process improvement
- Prioritization
- Scheduling
- Deadline adherence
- Multitasking
- Workflow optimization
- Quick learning
- Flexibility in dynamic environments
- Handling high-volume tasks
- Data analysis
- Report generation
- Auditing
- Accuracy in reporting
- Performance tracking
- Veteran and patient-focused
- Ability to address concerns
- Provide compassionate care
- Ensure a positive experience
Certification
- Certified in HIPAA Privacy and Security (if applicable)
- Leadership & Management Training (Air Force Reserves, Army)
- Advanced Teleconferencing and Audio/Visual Systems Training
- First Aid and CPR Certified
- Military-specific Inventory Management & Logistics Training
Timeline
Advanced Medical Support Assistant
Department of Veterans Affairs
10.2023 - Current
Clinical Service Representative III
UF Cardiovascular Surgery
05.2023 - 10.2023
Health Service Manager
United States Air Force Reserves
04.2019 - Current
Access Coordinator/Lead/Supervisor
UF Health
01.2019 - 05.2023
Support Technician
UF Health/Shands
12.2017 - 01.2019
Work Study: Patient Escort
Malcolm Randall VAMC
01.2015 - 05.2017
Supervisor, Video Teleconference Coordinator
United States Army
11.2010 - 08.2014
Bachelor's - Applied Physiology and Kinesiology
University of Florida
Master's - Healthcare Administration
Liberty University
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