Damon Greenberg
Director Of Operations
Derry,NH
Summary
Forward-thinking operational director with extensive knowledge of banking, process automation, payments and fintech solutions. Known for success in cross functional project and product delivery. Solution-oriented and enterprising leader with organized nature and analytical problem-solving approach.
Overview
5
5
years of post-secondary education
11
11
years of professional experience
Work History
Director, Operational Excellence
LendingClub Bank
Boston, MA
12.2017 - Current
- Leads Operational Excellence initiatives across consumer and business client experience.
- Oversees Robotic Process Automation projects and process improvements
- Manages technology and operational vendors to ensure efficient and cost effective service delivery
- Responsible for ACH, wire, loan and deposit operational execution.
- Leads operational support for Banking as a Service and Strategic Partnership programs.
Implementation Manager
Radius Bank
Boston, MA
01.2017 - 11.2017
- Delivered critical technological roadmap projects for the bank's consumer account acquisition effort
- Online Account Application Platform: developed and deployed a custom, digital retail banking application with a fintech partner.
- CRM Deployment: Implemented a CRM system into a frontline service team from the ground up.
Risk & Systems Manager
Radius Bank
Boston, MA
09.2015 - 01.2017
- Managed technology platform supporting the consumer bank division including the online application platform, the online banking platform, and key systems supporting Customer Service and frontline staff.
- Developed a risk management program for digital consumer acquisition and service
- Provided analysis of the bank's KYC program, recommended and enacted changes.
Business Support Manager / CS Manager
Radius Bank
Boston, MA
04.2010 - 09.2015
- Lead the bank's frontline customer service and branch staff
- Developed policies, procedures, and training for service management & customer service excellent
- Implemented phone and email delivery systems in support of the service team.
Education
Bachelor of Science - Physics
09.1997 - 05.2002
- Physics
09.1999 - 07.2000
Skills
Team leadership
Operations mangement
Process automation
Risk managmeent
Timeline
Director, Operational Excellence - LendingClub Bank
12.2017 - Current
Implementation Manager - Radius Bank
01.2017 - 11.2017
Risk & Systems Manager - Radius Bank
09.2015 - 01.2017
Business Support Manager / CS Manager - Radius Bank
04.2010 - 09.2015
University Of Sussex - , Physics
09.1999 - 07.2000
University Of Colorado - Bachelor of Science, Physics
09.1997 - 05.2002