Summary
Overview
Work History
Education
Skills
Top Secret Security Clearance
Timeline
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Damon Guinta

Colorado Springs,Colorado

Summary

Damon Guinta – Recruiter/Program Manager Overview and Accomplishments Possesses a BA from the University of Colorado- Colorado Springs and with 20+ years of experience in Program & Brand management, I have successfully launched and managed numerous brands across diverse industries. My comprehensive understanding of consumer behavior and market trends allows me to create impactful brand strategies that resonate with target audiences and deliver measurable results. I have recently transitioned into the Department of Defense industry and thrive in strategic planning, cross-functional team leadership, and project management methodologies, I consistently drive efficiency, streamline operations, and optimize resources to achieve organizational goals. Talented professional considered knowledgeable leader and dedicated problem solver. Brings 20+ years of valuable expertise to forward company objectives. Attentive to detail with experience in coordinating projects, programs and improvements. Experienced Program Manager skilled in managing functional operations and projects related to supplies and logistics. Advanced understanding of organizational strategies, financial management, procurement and contracting. Expertise in logistical analysis, inventory and supply chain performance, development and standardization. Thorough understanding of inventory management, procurement and acquisition regulations.

Overview

26
26
years of professional experience

Work History

Program Manager/Business Development Lead

ITS, LLC
08.2021 - Current
  • Responsible for management of 4 DoD contracts (2 in California, Florida & North Dakota) to include research, tracking, documentation and recruitment of new candidates in Cybersecurity, Information Technology (IT), Space Systems, Intelligence, and various engineering services for the government sector.
  • Ensures all forms of information and communication are completely prepared and presented to enable the program strategy formulation, analysis and decision making, often within significant time constraints
  • Vast knowledge of Collective Bargaining Agreements and member of the contracting team responsible for bargaining discussions.
  • Generated new business with marketing initiatives and strategic plans.
  • Reached out to potential customers via telephone, email, and in-person inquiries.
  • Established relationships with key decision-makers within government customer's organization to promote growth and retention.
  • Resolved problems with high-profile customers to maintain relationships to ensure government programs runs efficiently.
  • Collaborated with upper management to implement continuous improvements and exceed team goals.

Program/Brand Configuration Manager

Premiere Global Services
02.2010 - 06.2021
  • Responsible for managing all Partner brands/programs (over 100), the different hierarchies associated and communicating with Partner clients on a regular basis to assess their needs.
  • Formulated plans and recommend effective strategies in meeting cost, schedule and performance objectives.
  • I built the current branding processes and configurations from inception and have trained Canada and EMEA in branding processes.
  • Branding management includes both email and hub/provider brands and uses many internal applications (i.e. CES Email Designer, Branding Editor and Global Admin hub access).
  • I developed new transactional and nurture email templates tailored to our customers via HTML/CSS, deploy them to Production and configure proper automation paths for SalesForce Marketing Cloud, Pardot and Marketo.
  • Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.

Operational Sales Support

Premiere Global Services
01.2007 - 01.2010
  • Responsible for setting up new reseller customization requirements including email confirmations
  • This aspect of the job requires extensive knowledge of the CES Email Designer and Branding Editor applications as well as html and text-based email creation
  • Responsible for new reseller setup to include ordering bridges, prompts, reservations numbers, etc
  • For new partners
  • Responsible for project and development management including management of the development request process for the Indirect Channel
  • Also, responsible for the research and client contact resolution for Operations and Reservations Trouble Tickets.
  • Improved team output by improving processes to eliminate operational bottlenecks.
  • Maintained automated processing between systems, identified missing data and manually processed incomplete transactions.

Senior Account Manager

Premiere Global Services
12.2005 - 12.2007
  • Responsible for utilizing in-depth knowledge of company products, services, programs and systems to provide effective customer service and satisfaction for external/internal clients, specifically as pertains to conference call reservations for clients and accounts requiring coordination and management of high-level events/programs
  • Serve as primary point of contact for assigned clients to establish and maintain a personal and efficient working relationship, and ultimately ensure quality customer service
  • Maintain a minimum requirement of 250 accounts with generation of $150k in revenue per quarter
  • Play a key role in retaining or maintaining gold, platinum or national/global accounts., Duties include scheduling, coordinating and managing high level conference calls and enhanced services
  • Answering and addressing client’s questions and concerns
  • Communicating and collaborating with internal departments regarding client accounts and conferences.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Developed deep knowledge of customer businesses and relationship to company objectives.

Event Manager

Premiere Global Services
01.2004 - 12.2005
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated ideas to enhance and expand current event offerings.

Conference Call Reservations Agent

Premiere Global Services
09.2002 - 01.2004
  • Duties included the scheduling of conferences and general maintenance of client accounts for the IBM Corporation
  • Recipient of the company’s Excellence Award 13 times.
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Provided customers with information about availability and pricing.
  • Investigated and identified alternative accommodation solutions for customers to provide superior customer service.

Conference Support Specialist

Premiere Global Services
10.2001 - 06.2002
  • Duties included the organization and facilitation of corporate conference calls for major companies
  • Answering calls in a timely and professional manner
  • Licensed Series
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored systems in operation and quickly troubleshot errors.
  • Utilized ticketing system to track customer requests and prioritize urgent needs.

401K Advisor

T Rowe Price
10.1999 - 04.2001
  • Built and maintained relationships with clients to provide ongoing support.
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Improved processes by recommending operational changes.
  • Managed over 100 customer calls per day.
  • Built and maintained relationships with clients to provide ongoing support

Member PGA of America

PGA of America
06.1997 - 07.1999
  • Shortly after graduating from college, I spent approximately 2 years qualifying for a professional golf teachers card and giving lessons to individuals
  • During this time, I worked various odd jobs to supplement my income.

Education

Bachelor of Arts - Communications W, English Minor

University of Colorado At Colorado Springs
Colorado Springs, CO
1997

Skills

  • Program Management
  • Brand Management
  • Recruiting
  • Automated Email Marketing
  • Technical Support
  • HTML/CSS coding
  • Policy and Procedure Improvement
  • Program Leadership
  • Strategic Direction
  • Budget Coordination
  • Change Management
  • Time Management
  • Team Leadership
  • Financial Analysis
  • Interpersonal Skills
  • Program Reviews
  • Conflict Resolution
  • Onsite Customer Support
  • DoD program development

Top Secret Security Clearance

Department of Defense Top Secret clearance fully adjudicated on 7/14/2022

Timeline

Program Manager/Business Development Lead

ITS, LLC
08.2021 - Current

Program/Brand Configuration Manager

Premiere Global Services
02.2010 - 06.2021

Operational Sales Support

Premiere Global Services
01.2007 - 01.2010

Senior Account Manager

Premiere Global Services
12.2005 - 12.2007

Event Manager

Premiere Global Services
01.2004 - 12.2005

Conference Call Reservations Agent

Premiere Global Services
09.2002 - 01.2004

Conference Support Specialist

Premiere Global Services
10.2001 - 06.2002

401K Advisor

T Rowe Price
10.1999 - 04.2001

Member PGA of America

PGA of America
06.1997 - 07.1999

Bachelor of Arts - Communications W, English Minor

University of Colorado At Colorado Springs

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Damon Guinta