Damon Hijaz
Overland Park,KS
Summary
Certified Systems Engineer with over 20 years experience in telecommunications, networking, and security. Critical thinker who addresses customer needs quickly and who consistently exceeds performance standards. Level-headed and calm in a stressful situation with well-developed people skills. I am a team player who can lead others and achieve a common goal. Well versed in budgeting, strategic vision, and incident management. I am a polished individual with a drive to proactively initiate positive change.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Systems Engineer
Advanced Communication Systems
11.2003 - Current
- Planned designed and installed customized voice, data and security systems for clients
- Setup and maintained smart phones, VoIP and computers for remote users
- Trained clients in operating newly installed systems.
- Troubleshoot VoIP and other converged technologies.
- Maintain composure and patience in face of difficult situations.
- Responsible for overseeing all aspects of day to day operations
- Setup and managed Call Centers
- Worked with all local ISP on new circuit activations and trouble tickets
- Managed work orders and new installs
- Scheduled daily work for 10 technicians
Systems Engineer
Canyon Telecom Inc
07.2002 - 11.2003
- Installed and serviced various types of telecommunication equipment.
- Provide thorough support and problem resolution for customers.
- Trained end users on newly installed systems.
Systems Engineer
Advanced Communication Systems
01.2001 - 07.2002
Systems Engineer
ATS of Kansas
02.1997 - 01.2001
- Pulled, installed, terminated, and tested telecommunication and network cables.
- Preformed moves, additions, and changes of telecommunication equipment
- Repaired and upgraded old systems; installed new systems
Skills
- Patient and Diligent, Adaptability, Multitasking
- Time Management, Service Delivery
- Technical Skills, Technical Analysis
- VoIP Knowledge
- Project Management, Problem Management
- Process Improvement, Asset Management
- Incident Management, Hardware and Software
- iOS/Android
Certification
NEC, Avaya, exacqVision, Cat 5e & 6 Cabling
Timeline
Systems Engineer
Advanced Communication Systems
11.2003 - Current
Systems Engineer
Canyon Telecom Inc
07.2002 - 11.2003
Systems Engineer
Advanced Communication Systems
01.2001 - 07.2002
Systems Engineer
ATS of Kansas
02.1997 - 01.2001
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