DAMON HUGHES
Decatur,GA
Summary
High-performing warehouse professional with 5+ years of certified forklift experience, RF scanner expertise. Known for speed, accuracy, safety compliance, and consistent reliability. Strong background in loading, picking, sorting, and equipment operation with additional strengths in troubleshooting and communication.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Forklift Operator
CME WIRE AND CABLE
Suwanee, GA
06.2025 - Current
- Operated sit-down forklifts safely and efficiently in fast-paced environments.
- Used RF scanners for picking, tracking, and inventory accuracy.
- Loaded and unloaded trucks with speed and precision.
- Performed sorting, wrapping, staging, and pallet preparation.
- Maintained clean, safe work areas following OSHA and company guidelines.
- Supported daily warehouse operations with strong attention to detail and reliability.
- Demonstrated consistent attendance and performance.
Technology Service Specialist
TEKsystems
West Des Moines, IA
07.2018 - 10.2018
- Troubleshoot hardware issues and coordinated repairs with service providers.
- Set up desktop systems, configured software, and managed server permissions.
- Delivered high-quality customer service and resolved technical concerns efficiently.
Product Specialist
Aureon / Iowa Workforce Development
West Des Moines, IA
03.2016 - 05.2017
- Assisted clients with interlock device payments and collections.
- Demonstrated and explained products and services to prospective clients.
- Maintained 85%–95% CSAT performance.
Forklift Operator
Woodbridge
Decatur, GA
06.2023 - 04.2024
- Operated forklifts to transport materials within warehouse efficiently.
- Conducted routine safety inspections on equipment to ensure compliance.
- Loaded and unloaded shipments accurately to optimize inventory management.
- Assisted team members in maintaining organized storage areas for easy access.
- Implemented best practices for material handling to enhance operational efficiency.
Customer Service Representative
Athene
West Des Moines, IA
09.2019 - 02.2021
- Resolved customer inquiries through multiple communication channels, ensuring timely and effective support.
- Processed customer transactions accurately, maintaining high levels of data integrity in systems.
- Collaborated with team members to improve response times and enhance overall service quality.
- Trained new representatives on company policies and procedures, fostering a supportive onboarding experience.
- Analyzed customer feedback to identify areas for service improvement and implement necessary changes.
Education
Associate of Arts - Communications
Des Moines Area Community College
Des Moines, IA05.2011
Skills
Certified Forklift Operation (Sit-Down)
RF Scanner Operation
Order Picking & Staging
Loading & Unloading Trucks
Sorting, Wrapping & Pallet Prep
Inventory Movement & Cycle Support
Warehouse Safety & Compliance
Problem-Solving & Communication
Computer & Hardware Proficiency
Certification
- Forklift Certification
- Valid Driver’s License
ADDITIONAL INFORMATION
Employment gaps were due to education and active job searching.
Timeline
Forklift Operator
CME WIRE AND CABLE
06.2025 - Current
Forklift Operator
Woodbridge
06.2023 - 04.2024
Customer Service Representative
Athene
09.2019 - 02.2021
Technology Service Specialist
TEKsystems
07.2018 - 10.2018
Product Specialist
Aureon / Iowa Workforce Development
03.2016 - 05.2017
Associate of Arts - Communications
Des Moines Area Community College