Damon Hunsaker
Corpus Christi
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in inventory management, customer service, and staff training, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
26
26
years of professional experience
Work History
Store Manager
BootBarn
10.2011 - Current
- Oversaw an increase in store volume from $1.5 million to $4 million.
- Managed a commercial account business exceeding $900K.
- Conducted new Store Manager training for over a dozen stores.
- Led department setup for 30-plus new stores.
- Aided in multiple store acquisitions.
- Internally promoted multiple team members to leadership roles, including Store Manager and Assistant Manager.
- Produced top KPI results in the district and region consistently including credit card, capture rate and sales add-ons.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
- Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
- Cultivated strong team by hiring motivated individuals and fostering a collaborative workplace, leading to improved store performance.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Store Manager
Borders Books and Music
01.2000 - 10.2011
- Oversaw daily store operations, ensuring optimal customer service and team performance.
- Managed $6 million in sales volume. Hired a team of 40 plus.
- Led multiple off-site events, including Seattle's Best Coffee and calendar kiosks.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
- Interacted well with customers to build connections and nurture relationships.
Skills
- Store operations management
- Sales volume growth
- Customer relationship management
- Team leadership development
Timeline
Store Manager
BootBarn
10.2011 - Current
Store Manager
Borders Books and Music
01.2000 - 10.2011