Damon Hunt
Pikesville,MD
Summary
As an Accomplished Supervisor with 29 years of experience in Cable Telecommunications, including 16 years in leadership roles, I am dedicated to exceeding customer expectations and driving company success. My leadership style prioritizes empowering others to achieve their potential, and I gauge my success through the accomplishments of my team. With a proven track record of fostering team growth and maintaining positive morale, I aim to bring fresh energy to your management team.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Installation and Service Technician
Comcast Cable
01.1993 - 01.1996
- Ability to install all types of cable
- Performed service calls to ensure customer service was working properly
- Troubleshooting skills
- Ability to carry a 75-pound ladder
- Retention
- Network Maintenance skills
- Telephone wiring skills
- Alarm wiring skills
- Computer skills
- Team lead
Supervisor
Comcast Cable
01.2008
- Responsible for supervising a team of technicians providing installation and service needs
- Responsible for motivating, educating, and coaching employees to build team morale in the workplace and to drive work performance
- Must perform daily quality control inspections to meet the company safety standards
- Responsible for providing feedback to my direct reports to help them with career development
- Conduct annual and biweekly reviews along with providing ongoing open communications with the team
- Makes daily customer callbacks to ensure that the customer had a great experience during their last tech visit
- Conducts monthly team meetings to go over work performance and issues related
- Holds weekly huddles to discuss external and internal customer feedback
- Manages work schedules to ensure that we have the manpower to meet the customer needs
- Manages company vehicles to ensure that the proper preventive maintenance is being done
- Analyzes data to ensure operations efficiencies are being met through productivity and customer satisfaction
- Coordinates and works closely with other departments to ensure that all customer needs are met with since of urgency
Education
High School Diploma -
Southwestern High School
Baltimore06.1996
Skills
- Customer relations: Strong communication skills, with the ability to interact with customers, vendors, and stakeholders, ensuring satisfaction and addressing any concerns or issues
- Cable Installation and Maintenance: Extensive experience with copper, coaxial, and fiber optic cable systems, including design, installation, testing, and troubleshooting
- Technical Proficiency: Familiar with a range of tools and equipment, such as splicers and signal testing devices
- Team Leadership: Proven ability to lead, train, and mentor teams of technicians, ensuring productivity, and adherence to project timelines
- Training and mentoring
- Complex Problem-Solving
- Effective Communication
Certification
- Fellows Program Partnership
- Coaching Conversation
- MoCo Technology 101
- Customer Experience Conversations
- Time Management
- Creating a Culture of Inclusion
- Raising the performance bar Through Powerful Coaching
Timeline
Supervisor
Comcast Cable
01.2008
Installation and Service Technician
Comcast Cable
01.1993 - 01.1996
High School Diploma -
Southwestern High School
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