Summary
Overview
Work History
Education
Skills
Timeline
Generic

Damon Jester

Henderson,CO

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Knowledgeable and dedicated customer service professional with extensive experience in customer service. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Quality Control Specialist

Trustile Doors LLC
03.2020 - 05.2022
    • Inspected finished goods to verify conformance with customer specifications and company quality standards.
    • Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
    • Created and maintained several databases to track statistical data.
    • Updated inspection journals and daily summary logs with quality-related data.
    • Suggested improvements to designs and documentation to improve product reliability and manufacturability.
    • Planned and implemented performance improvement and quality assurance programs.
    • Monitored product standards and quality-control programs.
    • Educated employees on specific QA standards and confirmed maintenance of standards.
    • Fixed identified issues to increase productivity and boost workflows.
    • Recorded findings of inspection process, collaborating with quality team to implement corrective actions.
    • Fixed identified issues to improve workflows.
    • Addressed non-conformance issues, pausing production to correct errors.

Customer Service Representative

Stellar Restaurant Solutions
03.2017 - 01.2020
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Answered constant flow of customer calls with minimal wait times

Tier 2 Technical Support Specialist

Alorica
04.2014 - 02.2017
  • Shepherded customers through ongoing or multifaceted technical struggles to research long-term solutions.
  • Mentored less experienced team members to improve customer responses and work towards one-touch tickets.
  • Assessed technical complexity of tickets to escalate to Tier 3 team.
  • Received inbound phone calls transferred from Tier 1 specialists to research and resolve advanced technical issues.
  • Performed technical troubleshooting and diagnosis, software installation and information gathering to keep infrastructure operational.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Responded to customer inquiries and provided technical assistance over phone and in person.

Education

Business Entrepreneurial Operations - Business

Trinidad State Junior College
Trinidad
05.2020

Skills

  • Number-Savvy
  • Mechanical Capabilities
  • Methodical
  • Product Inspection
  • Great Judgment
  • Records Organization and Review
  • Consultative Sales
  • Product Knowledge
  • Call Management

Timeline

Quality Control Specialist

Trustile Doors LLC
03.2020 - 05.2022

Customer Service Representative

Stellar Restaurant Solutions
03.2017 - 01.2020

Tier 2 Technical Support Specialist

Alorica
04.2014 - 02.2017

Business Entrepreneurial Operations - Business

Trinidad State Junior College
Damon Jester